No service support
Excellent until videos stopped loading over past few days. I’ve contacted service support multiple times with no response. Can someone please help?
Update: App was down for over a week and no response from customer support after multiple emails. However, videos are now loading again. App itself is great, but if issues arise, you may or may not receive help
Update: App was down for over a week and no response from customer support after multiple emails. However, videos are now loading again. App itself is great, but if issues arise, you may or may not receive help
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Not working and responding!
The app itself is good but the support team not doing good! I can not access my app and can’t access to the support team to fix it
App is finally working again
As another reviewer had said the app was not working and videos had not been loading for days now. The customer support, which is only by email, never responded. The app is finally working again and it seems they were upgrading it. I took off one star because the developer didn’t indicate the app was under maintenance and they did not respond to emails asking about why the app wasn’t working.
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No video
We loved this app until video completely stopped working last week. Support will not respond or help.
Warning
I want to make possible purchasers of this app aware. I purchased this app for the whole year only to be met with the videos not playing. According to the app my internet was too slow. I have 3 gig internet and it should work. So I contacted customer service twice and I never got help on the issue or a reply back for that matter. Therefore I am hoping after bringing attention to this issue that the creators fix this problem.
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