Doesn’t show bike reservation
Booked a ticket through the cross country website and clear the booking clearly shows the bike reservation. The booking details for the journey on the app don’t show the bike reservation. The Booking Confirmation email doesn’t show the bike reservation either.
Updates have ruined this app
This app used to be so helpful. Now it’s full of bugs, weird quirks, lack of information. I’m deleting it today.
Poor service and rubbish app
Travel often and always hate cross country. Trains are old and smelly. Some great staff but others aren’t.
Zero customer care
Zero customer care
Broken since the upgrade
Since the app was upgraded, the mechanism for amending advance tickets has broken. If you try and update a ticket, instead of paying for the upgrade, it logs you out and takes you back to the first page of the booking journey again. Then you have to call CrossCountry on the phone to amend your ticket. Very shoddy.
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Worst update ever
Absolutely terrible. One stand out failure is I cannot seem to find the platform number anywhere! Look at all the other 1 star reviews for all the other failures. Utterly useless, I hope whoever came up with this didn’t get paid. I’d be asking for my money back. Why do almost all app updates these days just seem to make the app worse?
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