My Favourite Train Ticket App (again)
This has (almost) everything I want in a train ticket app:
You can export e-tickets to the Apple Wallet, and they rather neatly auto-disappear when expired;
It remembers who I am so I rarely have to sign in;
And if I’m buying a ticket I’ve bought before it’ll remember my railcard.
One slight improvement would be to make the text of the Booking Ref for tickets I need to collect from a machine a bit larger in the App - yo save me rummaging around for the email where it appears in big bold letters, or tracing for my reading glasses to be able to read it in the app.
A minor detail, I know, but that would make it perfect. Still good enough for five stars though.
You can export e-tickets to the Apple Wallet, and they rather neatly auto-disappear when expired;
It remembers who I am so I rarely have to sign in;
And if I’m buying a ticket I’ve bought before it’ll remember my railcard.
One slight improvement would be to make the text of the Booking Ref for tickets I need to collect from a machine a bit larger in the App - yo save me rummaging around for the email where it appears in big bold letters, or tracing for my reading glasses to be able to read it in the app.
A minor detail, I know, but that would make it perfect. Still good enough for five stars though.
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Problem in saving tickets to Apple wallet
Have been a very regular user of the app and am generally content but it has recently developed a death knell fault in that I can no longer save purchased tickets to my Apple wallet - which is pretty essential. Moreover there seems to be nowhere in the app to report problems or seek help (the app support button takes you back into ticket purchase). If this isn’t fixed I’ll switch to another app. I hope this is read. I’m betting they don’t show this review in the app!
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Functional but could be improved
Great app for booking tickets as you can avoid the booking fees that other apps add on. Basic but it works.
However since a recent update there seems to be an error adding tickets to Apple Wallet which is a shame.
It would be great if, when rebooking a trip it uses exactly the same train times and lets you choose the date rather than, currently, just setting the start and end of the journey. If you’re doing the same journey a few times a week this would be a better experience.
If your train is cancelled, and your ticket is non-changeable, there is no way you can rebook on the app even though the alerts tell you to go to the app to manage your journey.
However since a recent update there seems to be an error adding tickets to Apple Wallet which is a shame.
It would be great if, when rebooking a trip it uses exactly the same train times and lets you choose the date rather than, currently, just setting the start and end of the journey. If you’re doing the same journey a few times a week this would be a better experience.
If your train is cancelled, and your ticket is non-changeable, there is no way you can rebook on the app even though the alerts tell you to go to the app to manage your journey.
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Doesn’t show bike reservation
Booked a ticket through the cross country website and clear the booking clearly shows the bike reservation. The booking details for the journey on the app don’t show the bike reservation. The Booking Confirmation email doesn’t show the bike reservation either.
Updates have ruined this app
This app used to be so helpful. Now it’s full of bugs, weird quirks, lack of information. I’m deleting it today.
Poor service and rubbish app
Travel often and always hate cross country. Trains are old and smelly. Some great staff but others aren’t.
Zero customer care
Zero customer care
Broken since the upgrade
Since the app was upgraded, the mechanism for amending advance tickets has broken. If you try and update a ticket, instead of paying for the upgrade, it logs you out and takes you back to the first page of the booking journey again. Then you have to call CrossCountry on the phone to amend your ticket. Very shoddy.
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Worst update ever
Absolutely terrible. One stand out failure is I cannot seem to find the platform number anywhere! Look at all the other 1 star reviews for all the other failures. Utterly useless, I hope whoever came up with this didn’t get paid. I’d be asking for my money back. Why do almost all app updates these days just seem to make the app worse?
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Used to be good, now useless
You've taken a very good App and replaced it with a useless one. Booked one ticket after much hassling. Went to buy another and it says my email is not recognised. So I switch off the phone and on again. Now I can select the out journey date but it won't allow me to select the time. Waste of time
Right of Nonsense
When Cross Country Trains are late they have right of way in the North of England causing Northern Trains to be delayed or cancelled while XC trains keep operating. This causes Northerners to loose their jobs, miss bus connections and miss flights from airports when NT have to pull over and let this southern operator past in the North. This week a XC train was 15 minutes late causing a NT to be delayed by 15 mins. This meant the delayed NT service (a victim of XC monstrosity) ended up carrying passengers for the NT 30 mins behind and it became clogged up and NT passengers missing the airport bus from Leeds for there flights to the European Union. XC trains are the talk at NT owned stations as a threat to Northerners and the North of England’s economy.
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No longer showing platforms
Since last update, this was my go to app to find trains and what platforms to go to, now feels clunky every think is hidden
Poor app - Trainline is better
The app is poor and it automatically log out. I think Trainline is better option only downside is paying extra booking fees.
Used to be great
All great things come to an end eventually. The app is broken following the update in late 2025. Oh well … better get used to admin fees from Train line 😭 we had it good for a while
Bugs bugs BUGS
Reducing rating to 1 star as can't even submit query via website due to bug with postcode checker. Encountering a bug when amending journey, app crashes or error message comes through after hitting "pay" for the amended journey. In this case the payment was £0 as journey was of equal value. Please fix. On iOS
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Revised App
I prefer the interface of the old version of the app better. It’s become less user friendly, does not remember my previous entries. Not as intuitive.
Bugged
Frequently crashes and closes the app when I try enter a station in the journey search page. Also when I try to look into live journey details on a train I just get a blank page. I am on the latest IOS 26
Disappointed
After the latest update, it’s much better than before, but there’s a major issue—both here and in the web version. The problem is that when you try to change the date and time of a ticket (where this feature is available), everything appears to work correctly. However, when you check again to see whether a new ticket has actually been created, you realize that nothing has happened. On top of that, every attempt forces you to log in again. It would be better to test things at least once before releasing an update—just once.
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Since last update this is unusable
It’s unbelievable how bad this is now, compared to before the last major update - it all changed in the summer. Prices are no longer easy to navigate (like they used to be) it doesn’t save my railcard. It’s awful!! It used to be so good!
Awful
This company used to be really well run but since their upgrade they are a disaster.
Update much worse
Currently reviewing the other train company apps which seem to have the same user interface as CrossCountry did before the recent changes.
