Excellent Service
The driver was prompt, polite and very respectful. Would highly recommend.
Perfect
We had John, perfect ride he interacted with our child nice safe driving all the way.
Horrible
DO NOT use this company they are verry rude and like to swear at you down the phone when they can't find their customer. Their cars are dirty, their drivers are extremely smelly and have no hygiene what so ever.
Broken
I’ve used this app many times, but on my last attempt, I’d been logged out. I have tried to use the password reset, but it says my phone number isn’t associated with any account, if I try to create a new account it says my phone number is already in use 🤔
Daylight robbery
Ordered a taxi, holding fee £14.50 for 10 min drive. Already outrageous. After 20 mins, no taxi accepted my ride so I cancelled. 5 working days have passed and I still have not received back my money
Absolutely Awful
Second time ordering from Crossleys. Paid on the app to be told in the car ‘it hasn’t gone through. We had no cash (because we expected to be able to pay card) so the driver took us to a cash point. He kept the meter on so this took us to about £9 for a 5 minute trip. Avoid. Much better taxi ranks in Halifax.
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Expensive
Always more expensive on the app by approx £3 to £4 better to use cash
Don’t use
Your card is debited with more than what the meter shows. My journey was £4.90 as per the metre and they debited £6.55! Even the taxi driver recommended that I check what had been debited which doesn’t bode well!!!
Not very transparent
Nothing wrong with the service crossleys provide - taxis are usually timely and efficient. However, when using the app, I’m not entirely sure some of the debits out of my account tally up. I understand the need to take a holding fee slightly more than the average amount the journey should take - no problems with that - but the refunds after - I’m not sure it adds up.
It would be much better if it was more transparent like Uber for example. If a holding fee of say £6 is taken but the fare is only £4, then £2 should be refunded there and then along with a receipt. For example I’ll often get a series of re-debits not knowing which journey they are for - and the completed journeys option on the app doesn’t tell you.
For various reasons I’ve had to get 8 cans over the least 2 days - around £70 has been taken, yet only a very small portion has been credited.
It would be much better if it was more transparent like Uber for example. If a holding fee of say £6 is taken but the fare is only £4, then £2 should be refunded there and then along with a receipt. For example I’ll often get a series of re-debits not knowing which journey they are for - and the completed journeys option on the app doesn’t tell you.
For various reasons I’ve had to get 8 cans over the least 2 days - around £70 has been taken, yet only a very small portion has been credited.
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Top class
Always reliable wouldn’t use other firm Crossleys always provide a quality service
Use a different taxi firm
I’ll never use Crossleys again after the service I’ve received using this app. I’ve used Crossleys for years but won’t be doing again. It takes £15 from your account every time you use it, and takes up to 72 hours to go back in. Let’s you book a car, takes the £15 from your account and then cancels your booking with no reason why. Only to be told when ringing the office that you need to book a local taxi (I was still in Halifax) and that it wasn’t their problem £15 had been taken from my account he ‘just works there’. Stranded with no money to get home now. Absolutely diabolical
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Password reset
Password reset has been down for about 2 months now - doesn’t send an email as it should to reset password, and therefore I’ve been unable to use which is frustrating as I was using regularly.
Card details
Great app and easy to use, saves having to go to a cash machine on route.
The app only works for me if I delete my card details and then type it in again like a new card which is frustrating to do every single time.
The app only works for me if I delete my card details and then type it in again like a new card which is frustrating to do every single time.
Simple Design & A Few Floors
The basic design is okay & the actual app works.
Crossleys needs to look at the following to make the app better:
1 - There’s an annoying notification on the app after booking has been completed but you can’t get rid of it and there’s no where showing an update.
2 - The cards section lets you add an ID (a useful name) for each card. The app only displays these by the last four digits rather than the useful name which would make identification easier.
3 - Add a favourites or an address book. It’s quite difficult booking some where when you don’t know the post code or street name.
4 - Add the ability to book a return trip rather than having to start all over again.
5 - If a card is declined when making a booking, rather than have a call option only, add the ability to place the booking using another payment method, be it another card or cash.
This is all I can think of.
Crossleys needs to look at the following to make the app better:
1 - There’s an annoying notification on the app after booking has been completed but you can’t get rid of it and there’s no where showing an update.
2 - The cards section lets you add an ID (a useful name) for each card. The app only displays these by the last four digits rather than the useful name which would make identification easier.
3 - Add a favourites or an address book. It’s quite difficult booking some where when you don’t know the post code or street name.
4 - Add the ability to book a return trip rather than having to start all over again.
5 - If a card is declined when making a booking, rather than have a call option only, add the ability to place the booking using another payment method, be it another card or cash.
This is all I can think of.
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AMAZING
Great app, easy to use. No more running to the bank if you use the card service
5*
5*
