CrowdHealth Mobile User Reviews

Top reviews

Excellent option

We’ve been working with CH for 2+ years and it’s been an amazing experience. So much better than traditional health insurance.

New updates are amazing!

Super easy to upload bills and see where everything is at in the process now. Love my care advocate and how easy it is to get a hold of him :)

Good concept… But be aware

This is a great concept for some people. Basic routine procedures, annual check ups, etc is where this program shines and is great. But, and I cannot stress this enough, if you encounter an emergency situation or a medical situation where time is of the essence be prepared for some frustration, delay and anxiety. This system is really great if you’re young or have a young family etc. If you have a lot of medical complications and might be prone to medical emergencies it might be best to stick to standard insurance despite the costs. You’ll discover this best when you need an MRI or bloodwork ASAP and it takes 1-3 days to get this approved and that assumes no discrepancy in details because then all communication with your care agent can take a whole day just to respond back. Be careful and honest with yourself about your needs and red lines.
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Excellent Option

I truly appreciate finding this company, especially while being self-employed! Great value & communication, when needed! I highly recommend investigating the company!

Response from developer

🧡 Troy, we have good tech, good employees, and good investors, but we are GREAT because of members like you. Thanks for being a part of the Crowd!

Been trying to join :(

I really love this idea and have been trying to join. But the app keeps giving me error messages even though I’ve had multiple ‘successful enrollment’ pages. No confirmation email like they said I would get. It’s like I don’t exist at all and it’s super frustrating. Hoping the call I scheduled with them fixes it. Please let me in :(
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Happy Member

My first annual wellness reimbursement experience was a breeze thanks to CrowdHealth's new, user-friendly mobile app, clear & concise instructions, dedicated team and commitment to supporting preventative health.

Payouts extremely slow

Really has fallen off & sent to collections.

Response from developer

😞 Over the 20,000 bills that we have funded our average funding time is less than two weeks. We generally have our members bills crowdfunded and paid out within the same month as the health event.

Payouts extremely slow

Really has fallen off

Response from developer

😞 Over the 20,000 bills that we have funded our average funding time is less than two weeks. We generally have our members bills crowdfunded and paid out within the same month as the health event.

CrowdHealth > Liberty Healthshare

We switched from Liberty Healthcare to CrowdHealth three years ago and couldn’t be more pleased.

The customer experience is extraordinary, the costs are lower than Liberty (which was already lower than our employer plan), and the new app is pretty neat.

All in all we are pretty content with CrowdHealth.
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Response from developer

🧡 Lyd, while we have no shade to throw at the other guys, we are delighted that you've chosen to partner with us on your health journey. Joining three years ago makes you one of our OGs! Glad to have you in the Crowd.

2025 Relaunch is excellent

A lot of us CrowdHealth members admit that the company/service is phenomenal, but the app has been lacking.

They dropped a brand new app near the end of 2024 and it is worlds beyond. THIS is the app the Crowd has been asking for! Thanks y’all.

Response from developer

🧡 We are delighted to hear your feedback, Matt! Glad that our new-and-improved app has been living up to your expectations. And keep your eyes open for the next batch of updates - it's getting better every month!

Best alternative to insurance ever

I absolutely love CrowdHealth! It’s not insurance, but honestly, for healthy individuals, it’s better than insurance. I don’t go to the doctor very often, and when I do, I love having the flexibility of choosing who I want to go to rather than bending to the will of who's in network with my insurance. I also love that I’m in control of my own healthcare. I know what is and isn’t covered through CrowdHealth, and I can make informed decisions that will best serve me and my family.

My family has money set aside for appointments and we’re okay with paying out of pocket for the small things. (Under $500) When it comes to larger events (like the birth of our first baby last year), CrowdHealth made the whole experience of paying for my prenatal care, labor/delivery, postpartum and newborn appointments so simple!

I’ve had nothing but a great experience with CrowdHealth, and this app really makes everything so easy. You can log in scheduled appointments, upload documents, see your crowdfunded contributions and your payouts from your crowdfunded appointments.

Their customer service is top notch too. They’re pretty quick to reply and are on top of everything.

I recommend CrowdHealth to everyone who’s asked me about it because my family and I have loved it so much! Definitely do some research on their website to know more about who they are and how it all works, but it’s totally worth it if you feel like it could be a good fit for you and your family!!
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Response from developer

🧡 Zoo we mamma (we dig your username!) Our developers primary goal is to make this app a health superpower in your pocket. We are beyond thrilled that you, your family, and your newborn have chosen us on your journey to be "delightfully uninsured"!

They don’t care. Avoid at all costs

They take 12 hours to respond to any inquiries and you can’t call anyone.

I asked for urgent care providers, then they sent me info for the wrong state.

I immediately corrected them on the location, then had to wait another 12 hours before getting the response.

I couldn’t wait that long, so I went to an urgent care.

I cancelled the service immediately after that experience because it’s clear they don’t care or have proper staffing.

I’m now trying to figure out what to do with a $2000 medical bill and they don’t even want to bother helping me.

I asked if they would help, and they said ‘you cancelled so we don’t help you’.

As if a customer who had such a horrendous experience wouldn’t cancel?
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Response from developer

😞 Jeff, we are frustrated that the timing of your urgent care need created this difficulty for you while you were travelling. Our goal is to respond within 24 hours to ALL member requests, and we are glad that we delivered on that on both your first and second messages. Our team wishes you the best of luck as you search for a healthcare option that better fits your needs.

Worth your time to investigate

Definitely schedule a call and review the documentation. It is an excellent solution to reduce insurance cost and/or increase optionality with your existing plan. Been a member for a year now and wish I’d switched 3 years ago when I first looked into it.

Response from developer

🧡 While we can't honor this request to go back in time and enroll you sooner, we can't wait to overdeliver on your health care needs for the next 3 years and beyond! Glad to have you in the Crowd.

Great Option

It’s an excellent alternative option to health insurance. I recommend just studying the differences before dismissing. But, with my situation I’m very pleased. Also, excellent customer service!! I would book a free call it helped me a lot to understand.

Response from developer

🧡 Troy, we have good tech, good employees, and good investors, but we are GREAT because of members like you. Thanks for being a part of the Crowd!

A few bugs…

The current version does not save email and login info between uses…very annoying. Please fix!

Response from developer

🧡 Hoovdini, we admit that our initial app had some... shortcomings. We released the 2.0 version late last year in 2024, have you had a chance to give it a spin? We'd love an updated review from you with your more recent experiences, if you'd be so willing. Glad to have you in the Crowd!

Easy and intuitive

It’s different than health insurance and takes a bit getting used to but I love it.

Response from developer

🧡 Kind of like how "cars are different than the horse and buggy", yeah? Welcome to different, and glad to have you in the Crowd!

Great start for a startup

Each update makes things better. Glad to be a part of CrowdHealth

Response from developer

🧡 Frecklebeth, we admit that our initial app had some... shortcomings. We released the 2.0 version late last year in 2024, have you had a chance to give it a spin? We'd love an updated review from you with your more recent experiences, if you'd be so willing! Glad to have you in the Crowd.