Can’t get a single thing to work in this app
Why is there not any explanations as to what needs to be done to get started
Why can’t I get - on time responses?
Why should I pay you and not have access
Response from developer
Dear user Awful rude, if it is possible to find out more about which feature you are having trouble with, we will be able to help you solve the problem immediately. At present, almost all paid users can use the function normally, and very few users who encountered some problems with the use of the function can enjoy the function smoothly after contacting our human service to get help.We guarantee that all VIP users will be able to use each of the premium features properly and we recommend that you contact us through the in-app human support and we will be more than happy to provide you with detailed step-by-step tutorial diagrams and instructional videos that will help you use each of your favorite premium features without any problems.
Bad again
Response from developer
Dear users warriff, some of our latest advanced features are being developed for the App version and will be available for users to use in the App as soon as they are completed. Regarding the problem you mentioned about the function not working, we are very concerned about this problem and hope to locate the problem and solve it for you as soon as possible, are you willing to send us the details of the problem and the screenshot of the problem through the manual customer service in the App (under the premise that it does not involve any of your privacy), and we have already arranged for our senior engineers to take part in the troubleshooting of the problem as soon as we receive your message.
Bad again
Response from developer
Dear users warriff, some of our latest advanced features are being developed for the App version and will be available for users to use in the App as soon as they are completed. Regarding the problem you mentioned about the function not working, we are very concerned about this problem and hope to locate the problem and solve it for you as soon as possible, are you willing to send us the details of the problem and the screenshot of the problem through the manual customer service in the App (under the premise that it does not involve any of your privacy), and we have already arranged for our senior engineers to take part in the troubleshooting of the problem as soon as we receive your message.
Going the wrong direction
Response from developer
Dear users Sevastion, our products are served in strict compliance with the laws and regulations and the requirements of the app stores. If you encounter any problems with the usage, you can contact our support team through the in-app support window. By sharing a detailed description of the problem, it will help us to identify the issue you are facing and provide a tailor-made solution. In addition, if you can share screenshots or screen recordings (without revealing any personal information), it will greatly help us to resolve the issue faster. Of course, you are welcome to decline if providing such information would jeopardize your privacy. Again, we apologize for the inconvenience and look forward to hearing from you. We will be happy to help you solve the problem.
Way better.
Response from developer
Dear users warriff, some of our latest advanced features are being developed for the App version and will be available for users to use in the App as soon as they are completed. Regarding the problem you mentioned about the function not working, we are very concerned about this problem and hope to locate the problem and solve it for you as soon as possible, are you willing to send us the details of the problem and the screenshot of the problem through the manual customer service in the App (under the premise that it does not involve any of your privacy), and we have already arranged for our senior engineers to take part in the troubleshooting of the problem as soon as we receive your message.
