Can’t get a single thing to work in this app
Why is there not any explanations as to what needs to be done to get started
Why can’t I get - on time responses?
Why should I pay you and not have access
Response from developer
Dear user Awful rude, if it is possible to find out more about which feature you are having trouble with, we will be able to help you solve the problem immediately. At present, almost all paid users can use the function normally, and very few users who encountered some problems with the use of the function can enjoy the function smoothly after contacting our human service to get help.We guarantee that all VIP users will be able to use each of the premium features properly and we recommend that you contact us through the in-app human support and we will be more than happy to provide you with detailed step-by-step tutorial diagrams and instructional videos that will help you use each of your favorite premium features without any problems.
Bad again
Response from developer
Dear users warriff, some of our latest advanced features are being developed for the App version and will be available for users to use in the App as soon as they are completed. Regarding the problem you mentioned about the function not working, we are very concerned about this problem and hope to locate the problem and solve it for you as soon as possible, are you willing to send us the details of the problem and the screenshot of the problem through the manual customer service in the App (under the premise that it does not involve any of your privacy), and we have already arranged for our senior engineers to take part in the troubleshooting of the problem as soon as we receive your message.
Bad again
Response from developer
Dear users warriff, some of our latest advanced features are being developed for the App version and will be available for users to use in the App as soon as they are completed. Regarding the problem you mentioned about the function not working, we are very concerned about this problem and hope to locate the problem and solve it for you as soon as possible, are you willing to send us the details of the problem and the screenshot of the problem through the manual customer service in the App (under the premise that it does not involve any of your privacy), and we have already arranged for our senior engineers to take part in the troubleshooting of the problem as soon as we receive your message.
Going the wrong direction
Response from developer
Dear users Sevastion, our products are served in strict compliance with the laws and regulations and the requirements of the app stores. If you encounter any problems with the usage, you can contact our support team through the in-app support window. By sharing a detailed description of the problem, it will help us to identify the issue you are facing and provide a tailor-made solution. In addition, if you can share screenshots or screen recordings (without revealing any personal information), it will greatly help us to resolve the issue faster. Of course, you are welcome to decline if providing such information would jeopardize your privacy. Again, we apologize for the inconvenience and look forward to hearing from you. We will be happy to help you solve the problem.
Way better.
Response from developer
Dear users warriff, some of our latest advanced features are being developed for the App version and will be available for users to use in the App as soon as they are completed. Regarding the problem you mentioned about the function not working, we are very concerned about this problem and hope to locate the problem and solve it for you as soon as possible, are you willing to send us the details of the problem and the screenshot of the problem through the manual customer service in the App (under the premise that it does not involve any of your privacy), and we have already arranged for our senior engineers to take part in the troubleshooting of the problem as soon as we receive your message.
Website
Response from developer
Dear users dcervantez13, the features on the App are already under development and will be launched as soon as possible. Recently our App development team has been working overtime every day in order to launch the new features on the App as soon as possible. First of all, thank you very much for your interest in Crushmate, and we will be happy to send you a notification when the app is ready to go live if you need it. Thank you again for taking the time to give us your feedback and letting us know more about how our users feel, we will do our best to improve our products and provide better service according to their expectations!
Way better.
Response from developer
Dear users warriff, some of our latest advanced features are being developed for the App version and will be available for users to use in the App as soon as they are completed. Regarding the problem you mentioned about the function not working, we are very concerned about this problem and hope to locate the problem and solve it for you as soon as possible, are you willing to send us the details of the problem and the screenshot of the problem through the manual customer service in the App (under the premise that it does not involve any of your privacy), and we have already arranged for our senior engineers to take part in the troubleshooting of the problem as soon as we receive your message.
Complete garbage
Response from developer
Dear User RDAlaska2014, thank you for taking the time to provide your feedback. I am truly sorry to hear about your experience, and I want to assure you that we are eager to resolve the issue as quickly as possible. If we could get one more chance to serve you, please reach out to our support team through the in-app support window. By sharing a detailed description of the problem, it will help us identify the issue you are facing and provide a tailored solution. Additionally, if you can share a screenshot or screen recording (without exposing any personal information), it would greatly assist us in resolving the matter faster. Of course, if providing this would compromise your privacy, you are welcome to decline. We apologize again for the inconvenience and look forward to your response. We are committed to making this right and solving the issue for you.
scam
Response from developer
Dear User Huh nun445, thank you for taking the time to share your feedback with us. I would like to clarify a few points to address your concerns. Firstly, we do offer free usage for non-paying users. Every user can try our features before deciding whether to subscribe. Once a user subscribes—whether through any subscription plan or by purchasing points—they immediately unlock access to all premium features. Additional payments are only required if the usage exceeds the limits included in the subscription plan. I apologize if this created confusion and gave the impression that additional payments were necessary right after subscribing. We are working on updating all our user guides to make the process clearer and ensure a smoother experience. We provide lifetime free customer support for all users. If you cannot access any premium features you wish to use, please contact us through the in-app support window. We can assign a dedicated senior support representative to assist you personally with any questions or issues you may encounter. I look forward to hearing back from you so we can provide the customer service you need to resolve all your concerns.
No good
Response from developer
Dear users warriff, some of our latest advanced features are being developed for the App version and will be available for users to use in the App as soon as they are completed. Regarding the problem you mentioned about the function not working, we are very concerned about this problem and hope to locate the problem and solve it for you as soon as possible, are you willing to send us the details of the problem and the screenshot of the problem through the manual customer service in the App (under the premise that it does not involve any of your privacy), and we have already arranged for our senior engineers to take part in the troubleshooting of the problem as soon as we receive your message.
Does not follow requests
Response from developer
Dear user, I am sorry for causing such a misunderstanding. We need to clarify that all VIPs, regardless of which subscription period, can enjoy all free features without the need to purchase additional points. Points only serve to increase the number of times used on the same day. Is it because of a misunderstanding in your use that led to this misunderstanding? We are very willing to guide you through the steps of manual customer service to try our products and various functions. You can contact us by clicking the "Manual Customer Service" icon in the App. Our customer service staff are ready to provide you with detailed and warm service when they receive your message, and the manual customer service service will accompany you for free throughout the VIP period.
Deceiving - don’t bother
Response from developer
Dear user naw0330, I am sorry for causing such a misunderstanding. We need to clarify that all VIPs, regardless of which subscription period, can enjoy all free features without the need to purchase additional points. Points only serve to increase the number of times used on the same day. Is it because of a misunderstanding in your use that led to this misunderstanding? We are very willing to guide you through the steps of manual customer service to try our products and various functions. You can contact us by clicking the "Manual Customer Service" icon in the App. Our customer service staff are ready to provide you with detailed and warm service when they receive your message, and the manual customer service service will accompany you for free throughout the VIP period. The last thing we need to explain to you is that the customer service email address we provide in the app is always the same and has not been changed (support@crushmate.ai), if it shows the wrong address during the process of sending emails, please check the email address again. If you encounter any other problems, you can always contact us through the App customer service or e-mail, we are always at your service!
Do not buy. Not worth it.
Good thing I didn’t waste money on this. There are better Ai generators on the App Store.
Response from developer
Dear user Jaytee21, we are truly sorry for the inconvenience you experienced. Upon receiving your message, I immediately consulted with our technical team. It appears that the word “golfing” was mistakenly flagged by the AI model due to a sequence of letters resembling a restricted term. We are currently adjusting the model, and this issue will be resolved now. Thank you for your valuable feedback. We take every issue affecting user experience seriously and are committed to continuous improvement.
this app is a scam i paid and i didn’t get anything
Response from developer
Dear User ahwiwowoaiswvvw, we make sure that every user who completes the payment can use the product and every feature in it normally. Based on your description, please contact us through our in-app customer service or via our official email support@crushmate.ai, and we will immediately verify your account issue and compensate you for the missing membership benefits until your account is ready to use all premium features.
Scam!
The adds that were made were completely fake about the app as well.
The 30 day free trial is a complete scam and a lie because it doesn’t even last a day after completing the tasks so i had purchased the 1 month trial and it is just not worth it.
Response from developer
Dear user hman687, we have confirmed that we have received your customer service letter and email, and made a reply to you, we need you to provide you with the account you logged in for verification of your membership anomaly, but we have not received your reply so far, so we can not carry out the next step to fix the work. We guarantee that if you do get a membership by signing in, we will definitely give you a lifetime membership and the membership benefits will be valid for life. If you receive this message, please contact us through our in-app customer service and provide us with the account you signed into so that we can look into the problem and fix it for you!
Does not work
Response from developer
Dear User Rommeo, I am very sorry for the bad experience. The display of ads is related to a number of factors such as network and ad service providers, if you fail to sign in due to a momentary inability to display ads, please contact us through the App's human customer service, we will receive your message and confirm your sign-in information, as quickly as possible for you to make up for the missing record, we can guarantee that it will not affect your previous check-in records or your future check-ins. Please contact us as soon as possible through the manual customer service in the app after you receive our reply here so that we can solve the problem for you.
Don’t trust
Response from developer
Dear users eguyfefgyfc, we guarantee that the VIP you get by signing in is a lifetime membership and can be used forever. Please go to the “Me” page to check if you are still logged in, and make sure that the email address you have signed in with is correct (we have often encountered cases where users enter their email address incorrectly with one or a few letters). If you are already logged in and you are sure that your email address is correct, please contact us through the customer service center in the product, I will help you locate the problem through your account, and if there is indeed a problem, we will make sure that your lifetime membership is restored.
Garbage app
Does not work
Response from developer
Dear User Rommeo, I am very sorry for the bad experience. The display of ads is related to a number of factors such as network and ad service providers, if you fail to sign in due to a momentary inability to display ads, please contact us through the App's human customer service, we will receive your message and confirm your sign-in information, as quickly as possible for you to make up for the missing record, we can guarantee that it will not affect your previous check-in records or your future check-ins. Please contact us as soon as possible through the manual customer service in the app after you receive our reply here so that we can solve the problem for you.
Another one of THOSE apps
Response from developer
Dear User Chris-m-d-s－, I am very sorry for the bad experience. But we never changed the conditions, we guarantee the authenticity of all our activities and we accept the supervision of all users and app stores. Because we serve a large user base, we did have a few users who experienced this small issue, but we have assisted every user who encountered the issue and contacted us through customer service to get back to their normal check-in status. The display of ads is related to a number of factors such as network and ad service providers, if you fail to sign in due to a momentary inability to display ads, please contact us through the App's human customer service, we will receive your message and confirm your sign-in information, as quickly as possible for you to make up for the missing record, we can guarantee that it will not affect your previous check-in records or your future check-ins.
