refund for CH? got single plugin then saw bundle
how are y’all?
I bought the crystal harmonizer then clicked on other apps y’all sell & saw the bundle & bought that to get your other amazing plugins for just $5 more - would it be possible to get a refund for the single crystal harmonizer purchase?
would be much appreciated.
Thanks, B.
Response from developer
Hi, Apple credits customers for apps they've already purchased within a bundle. So, the cost of Crystals should have been credited in the price you paid for the bundle.
Trippy and Cool
Can barely use it
Response from developer
Hi, sorry to hear it - could you please reach out to support@eventide.com with the following info, and we will look into it? 1) OS version you are using 2) DAW app you are using it with
Sounds fine, but crashes a lot.
Response from developer
Hi, sorry to hear about the issues. If you email support@eventide.com with the following info we could help you resolve the issue: - What version of iOS are you using? - Are you using the app as a standalone or as an AUv3? If AUv3, what host app are you running it inside of?
Insane
Eventide Quality
Dear Eventide
One thing though:
The ribbon controller on this one isn’t working, the ranges can not be set. You can try it out and you’ll see that attempting to modify the ranges in the same way it is done in pretty much all of your apps simply doesn’t affect Crystals’s ranges, those are simply un-settable right now.
Hopefully you can fix this soon!
Cheers !
Eventide is fantastic 💜
Response from developer
Hey, thanks for the report. We have a fix for this and it will be released shortly.
UPDATED - 5 stars, it works - deleted n re-downloaded.
I will contact the developer direct to ‘un-complain’. Now it is working in a sensible way, some of the possibilities are already apparent, it obviously has some great augmentation for whatever input you send it.
My faulty wifi hub editing chunks out of an app that is being downloaded, I have never known such a thing! Patently nothing to do with Eventide, this was an obscure technical fault intermittent in nature, to do with broadband comms.
Keeps crashing in AUM
Response from developer
Hi, please contact us at support@eventide.com and we can look into the issue for you. Please let us know the version of iOS, AUM, and if you are using IAA or AUv3. Steps to reproduce the crash would also be helpful. Thanks!
