Needs updating
This app has a long way to go and they never fix it in updates. You can't use Face ID to log in, still, after years of "updates" as the app never saves the info, so I have to type in all of my info every single time just to log in. Also, allow us to get a log in code via text and not just email, as at times the code doesn't come via email. Make these changes and update your app so it doesn't feel like it's 2010. Behind the times for sure, the interface could use updating as well.
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Biometric Login
Bio login has never worked. Makes me wonder what their API to my biometric data is actually doing on the backend.
Biometric Login
Bio login has never worked. Makes me wonder what their API to my store biometric data is actually doing on the backend.
This app does everything I wanted to do
Looking at all of the negative ratings, I expected this app to be fairly useless, but I was curious. It turns out, it has every bit of information that I was looking for, specifically how my usage has changed since replacing my windows and how my irrigation costs were compared to previous years. Is there a way this app could be slightly more intuitive? Of course. Would it be nice if I could just use touch ID or Face ID to login? Of course. But given that I can do everything that I want, I was very pleasantly surprised. Give it a try!
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Terrible App
Can’t reach customer support
Not worth your time
It gives you the runaround between your account number, phone numbers and addresses. You never actually get to register to use the app.
Can’t Log In
Does not work, I can’t log in through the app or the site! I can only pay as as a guest.
Needs updating
This app has a long way to go and they never fix it in updates. You can't use Face ID to log in, as the app never saves the info, so I have to type in all of my info every single time just to log in. Also, allow us to get a log in code via text and not just email, as at times the code doesn't come via email.
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Can’t log in
The app nor the website will let me login. I’ve changed the password 10 times and it keeps rejecting my new password. I don’t know how to pay my bill other than walk into the building with a check
Horrible app
Why even bother having an option to enable biometric login if it doesn’t work and disappears as soon as you turn it on?
Unacceptable
Poor quality “app”, doesn’t correctly link to either FaceID or TouchID, login is just sending to a website. Poor form and typical of the “customer service” received from the group.
Login attempts fail: “Internal Server Error”
Reiterating this persistent problem, which many others have reported. No update release notes acknowledge this problem or its resolution.
I submitted the problem through browser Chat (Michael), reporting “Internal Server Error.” Representative opened ticket. Told me to “try again later.” Failure continues. No notification of resolution promised.
I had old app installed, which worked. Deleted it. Rebooted iPhone. Downloaded new app.
Email notification and new app did not mention requirement to re-register. Website stated that registered users must reset password. Did that.
I submitted the problem through browser Chat (Michael), reporting “Internal Server Error.” Representative opened ticket. Told me to “try again later.” Failure continues. No notification of resolution promised.
I had old app installed, which worked. Deleted it. Rebooted iPhone. Downloaded new app.
Email notification and new app did not mention requirement to re-register. Website stated that registered users must reset password. Did that.
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I’ve Never Been Able To Logon
Website works fine - never been able to logon to app. ‘Internal Server Error’ is the error received. When I try the website with same info it works without issue.
Hire a professional app builder
Whoever is in charge of the IT department at Colorado Springs Utilities should probably look into finding somebody that actually knows how to build apps because this one is garbage. You literally don’t get a full screen when you click on pay bill. It doesn’t give you any good information when you register. It doesn’t tell you if you’re gonna stay logged in or not. the graphics are garbage. So in my own professional opinion who has built thousands of apps and websites the person that did this one should probably find a new job and I am positive that McDonald’s is hiring.
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Horrid app
Internal server error all the time.
App has never worked
Internal Server Error on every login attempt (I can login just fine to the website)
Absolutely the WORST
I have tried to use this app over and over again for the past several months. IT DOES NOT WORK! It will only send a code to your email… WHICH IT DOESN’T! It will not resend the code. And, since implementing this app, I can no longer sign in on the Internet, with very same issues! What up CS UTILITIES?!
When I do get in touch, I will be going back to paper billing. Shame on you CSU, for implementing a worthless app that also impacts web sign in!
When I do get in touch, I will be going back to paper billing. Shame on you CSU, for implementing a worthless app that also impacts web sign in!
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Horrible app!
Hire someone who knows what they are doing to build your app! This is ridiculous.
X Internal server error
The download was fine, but it will not allow login with account. Since loading app I have odd issues and difficulty logging in with Safari.
Unable to login
Positive I'm using the correct login info. Get an 'internal server error'. They can't help on the phone.
