Cubigo Community User Reviews

Name: Cubigo Community
Rating: 4.1 (1285 reviews)

Cubigo Community

Cubigo International

🌟 Lifestyle

💪 Health & Fitness

Customer Experience

Positive experience21.7% of reviews

Neutral10.9% of reviews

Negative experience67.4% of reviews

~ Based on 46 written reviews from the US App Store.

What users say

Summarized from real user reviews of Cubigo Community. Based on 1.3K reviews and a 4.1/5 average, it highlights the 2 positives and 6 negatives reviewers mention most about this Lifestyle app.

Positive things

👍Easy to use
🚀Quick and responsive

Negative things

🐛Frequent crashes and bugs
💬Poor communication features
🤔Confusing user interface
🕰️Slow loading of content
🔒Lack of control over personal data
📱Compatibility issues with older devices

Is Cubigo Community Safe?

Cubigo Community appears mostly safe based on user ratings. AppsHunter Safety Score for Cubigo Community is 82/100.

This assessment is based on 1,285 user ratings, with an App Store average of 4.1/5.

Safety Analysis

74.5% of ratings point to a safe experience

12.4% of ratings suggest some concerns

13.2% of ratings point to a risky experience

~ Based on 1,285 App Store ratings for Cubigo Community.

Is Cubigo Community Legit?

Cubigo Community appears to be a legitimate app. AppsHunter Legitimacy Score for Cubigo Community is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

App crashes

App crashes when you make a selection within it.

Mr Os X

3 months ago

Response from developer

Thank you for reporting this issue! We’ve released an update (2026.2.2) to fix the crash. If you still encounter this or any other issue, please contact us at customersupport@cubigo.com so we can look into it for you.

My Home

This is the absolutely BEST place I have ever been privileged to live in. I have loved North Carolina for a long time, but Symphony Park is just above and beyond. Thanks!

AFC

3 months ago

Response from developer

It’s lovely to hear how happy you are at Symphony Park! We hope the Cubigo app has been a small part of your positive experience. If you encounter any issues with the app, do let us know at customersupport@cubigo.com

Bad News

This latest update is weird! When I go to log in, it doesn’t allow me to. If I click "Forgot my Password" I’m IN. This is on the app.

CLT-gal

4 months ago

Response from developer

Thank you for sharing your feedback with us, CLT-gal! We're sorry for the trouble with the latest update—this is definitely not the experience we want for you. We'd like to investigate this further, so please send a brief message to customersupport@cubigo.com. Our team is standing by to help!

Lack of control of personal data

Cubigo should let me edit my profile to correct my phone number as “cell” rather than “landline,” which I never listed it that way. Even Hillside admin folks weren’t allowed to fix it.

TStablet

7 months ago

Response from developer

Thank you for your feedback. Normally you can edit this information right in the app, but for Hillside this data is synced from your IT department and read-only for us. If your IT department is unable to update your data, please have them contact us at customersupport@cubigo.com so we can look into getting this fixed together.

Poorly managed

Often incorrect, frequently changed,unreliable, guess 30% of members never use

gelkcaj

7 months ago

Response from developer

Thank you for your feedback. We’d love to know more about the issues you’ve encountered. If you could send an email to customersupport@cubigo.com, our team can look into this for you.

Ordering food

Cubigo is terrible for ordering food from the bistro and I imagine from the dining room as well. There is no description or photograph to depict things on the menu, and it’s difficult to sequence your order from more than one category at a time. I usually resort to calling in my order because Cubigo is impossible.

J forget it

7 months ago

Response from developer

Thank you for the updated feedback! We're working hard on some refinements behind the scenes and can't wait to share them with you soon. In the meantime, just a friendly reminder that dining photos and descriptions can be added by the community staff.

Not a good app

I’ve been using this app for over a year now. It is not user friendly. I do not like it at all. Many residents have great difficulty using it. Wish our place would go with something else.

SBS 117

10 months ago

Response from developer

Thank you for taking the time to share your feedback. We're sorry to hear that the app hasn't been as user-friendly as you'd hoped. Our team is always working on improvements and would appreciate the opportunity to better understand your experience. Please don't hesitate to contact our support team at customersupport@cubigo.com — we're here to help.

Still looks like a beta version

Cubigo was presented to our community in beta (testing) form, and not much has changed. Cubigo is not easy to use, so staff (who have many other things to do) never quite figure out how to post items without formatting errors. Perhaps the technical support promised by the Cubigo sales group never arrived, or it’s not possible to post information in this crudely designed program without formatting errors. In addition, posted information goes missing and the user interface is so poorly designed it’s hard to tell if it’s your error or a problem with the program. The result is a mess that does not look like it will ever be fixed—we’ll just get used to it. If you are looking for a communication and scheduling program for your senior community, do your staff and residents a favor by considering other options.

Azure603

10 months ago

Response from developer

Thank you for your feedback. We’d like to know more about your issues with the design and data uploads. If you could send an email to customersupport@cubigo.com, our team would love to discuss this further.

Charles

Would sure like to be able to post photos as a resident!

Thad'sBoy

a year ago

Response from developer

We’ll pass your suggestion on to the development team, thank you for your feedback! Should you have any questions or other feedback, feel free to contact us via email at customersupport@cubigo.com

Ordering food

J forget it

a year ago

Old news

It would be helpful to delete the old news items and to update current menu specials in a timely fashion

Lizilin

a year ago

Response from developer

Thank you for your feedback! We’ve passed your suggestion about the news on to our product team. I'm afraid that the dining menu in the app can only update after staff members have uploaded the latest specials, we suggest talking about this with staff members in your community. Should you have any questions or other feedback, feel free to contact us via email at customersupport@cubigo.com

Not reliable or secure

Constant outhouse and poor service.

Drunk Plummer

a year ago

Don’t believe the 5-star reviews

If you read many of the 5-star reviews, they are actually complaints about the many problems this app presents. Maybe these reviews were written by seniors who are less tech savvy, but the stars are certainly misleading. This app is crudely designed, difficult to navigate and ugly to look at. I’m so sorry our community decided to purchase Cubigo when there must be better options out there.

Azure603

a year ago

Response from developer

Electrical outage in apt

Circuit breaker keeps tripping off. There is a problem. Maybe air conditioner involved. Had security reset last night but went off again. Ray had checked out and reset before he left.

JKV PS

a year ago

Response from developer

Thank you for your feedback! Unfortunately, here at Cubigo we only provide the app platform for your community. We have no control over the menu, maintenance or other activities within your community. We suggest talking with a staff member near you. Should you have any questions or other feedback about our apps, feel free to contact us via email at customersupport@cubigo.com

Search

I would love a search option!

Gigiald

a year ago

Response from developer

Thank you so much for your feedback! We're always working to enhance the app, and it's incredibly helpful to hear what features matter most to our users. While we can't share specifics about upcoming updates, your suggestion closely aligns with ideas we've been exploring. Feedback like yours helps shape where we go next, and we truly appreciate it. Should you have any questions or other feedback, feel free to contact us via email at customersupport@cubigo.com.

Almost completely useless

Imposes too many restrictions on things such as time, numbers etc. No good for communication

Shikadoc

a year ago

Many shortcomings

Not ready for prime time.
Although the dining menus are listed, you cannot make dinner reservation online.

Itherspoon

a year ago

Love Cubigo

Love this portal!

hairoh

a year ago

Resident Directory

Need to be able to list the directory by First name and by Last name. Need to view food & drink charges in Cubigo.

Msg age

a year ago

News notices take too long to load

“News” notices don’t load quickly if there is art work attached to it. Takes too long to be available to read by the community.

Mary-London

a year ago

Response from developer

Thank you for your feedback, we’re sorry to hear of your issues with the News feature. Publishing news items can take up to 10 minutes, but they should then be available instantly in the community. If the art work is slowing things down, perhaps a technician could look into the WiFi speeds at your community? We’d love to help get to the bottom of this, feel free to send us an email at customersupport@cubigo.com so we can dig deeper.