Cubigo Community Reviews: Is It Legit?

Name: Cubigo Community
Rating: 4.1 (1401 reviews)

Cubigo Community

Cubigo International

🌟 Lifestyle

💪 Health & Fitness

Customer Experience

Positive experience24.5% of reviews

Neutral10.2% of reviews

Negative experience65.3% of reviews

~ Based on 49 written reviews from the US App Store.

What users say about Cubigo Community

Reviews of Cubigo Community are mostly negative: the Lifestyle app is rated 4.1/5 from 1.4K App Store ratings. What users like most: easy to use, quick and responsive. Top complaints: frequent crashes and bugs, poor communication features. Summarized from real user reviews.

Positive things

👍Easy to use
🚀Quick and responsive

Negative things

🐛Frequent crashes and bugs
💬Poor communication features
🤔Confusing user interface
🕰️Slow loading of content
🔒Lack of control over personal data
📱Compatibility issues with older devices

Is Cubigo Community Safe?

Cubigo Community appears mostly safe based on user ratings. AppsHunter Safety Score for Cubigo Community is 82/100.

This assessment is based on 1,401 user ratings, with an App Store average of 4.1/5.

Safety Analysis

75.2% of ratings point to a safe experience

12.2% of ratings suggest some concerns

12.6% of ratings point to a risky experience

~ Based on 1,401 App Store ratings for Cubigo Community.

Is Cubigo Community Legit?

Cubigo Community appears to be a legitimate app. AppsHunter Legitimacy Score for Cubigo Community is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

1990s software

Does not allow enough information to be entered such as menus to be of help to residents
Depends heavily on pdfs for residents to get communications.
To find information often takes many clicks and knowing where in the system something is buried.
Links to other software order meals or making payments often very slow or gets hung up
Very difficult for staff to enter or change data.
In short not user friendly for anyone.

IIhatecubigo

10 days ago

Response from developer

Thank you for your feedback. Accessibility is very important to us, we’d love to hear more about your experience in our app. If you could send an email to customersupport@cubigo.com, our team can take this further.

Don’t be fooled by 5 star reviews

This app has been awful since it was first introduced, and I’m so sorry my community invested in it. Cubigo constantly malfunctions and there doesn’t seem to be a fix for any of the issues. Look at the five star reviews and you’ll see a long list of problems—I’m not sure why people gave five stars to an app they clearly don’t like. If you are thinking about purchasing a communication program for your community, do yourself a favor and look at other options.

AAzure603

2 months ago

Response from developer

Thank you for taking the time to share your recent feedback. We understand how frustrating it can be when technology doesn’t work as expected, especially when your community relies on it for communication. We take your concerns seriously and would appreciate the opportunity to make things right. Please reach out to customersupport@cubigo.com so we can learn more about your experience and work toward a solution. Thank you again for your feedback - it helps us continue to improve.

Steak and mushrooms

Smelled delicious and was

SRStacie Raper

3 months ago

App crashes

App crashes when you make a selection within it.

MXMr Os X

5 months ago

Response from developer

Thank you for reporting this issue! We’ve released an update (2026.2.2) to fix the crash. If you still encounter this or any other issue, please contact us at customersupport@cubigo.com so we can look into it for you.

My Home

This is the absolutely BEST place I have ever been privileged to live in. I have loved North Carolina for a long time, but Symphony Park is just above and beyond. Thanks!

AAFC

5 months ago

Response from developer

It’s lovely to hear how happy you are at Symphony Park! We hope the Cubigo app has been a small part of your positive experience. If you encounter any issues with the app, do let us know at customersupport@cubigo.com

Bad News

This latest update is weird! When I go to log in, it doesn’t allow me to. If I click "Forgot my Password" I’m IN. This is on the app.

CCLT-gal

7 months ago

Response from developer

Thank you for sharing your feedback with us, CLT-gal! We're sorry for the trouble with the latest update—this is definitely not the experience we want for you. We'd like to investigate this further, so please send a brief message to customersupport@cubigo.com. Our team is standing by to help!

Lack of control of personal data

Cubigo should let me edit my profile to correct my phone number as “cell” rather than “landline,” which I never listed it that way. Even Hillside admin folks weren’t allowed to fix it.

TTStablet

9 months ago

Response from developer

Thank you for your feedback. Normally you can edit this information right in the app, but for Hillside this data is synced from your IT department and read-only for us. If your IT department is unable to update your data, please have them contact us at customersupport@cubigo.com so we can look into getting this fixed together.

Poorly managed

Often incorrect, frequently changed,unreliable, guess 30% of members never use

Ggelkcaj

9 months ago

Response from developer

Thank you for your feedback. We’d love to know more about the issues you’ve encountered. If you could send an email to customersupport@cubigo.com, our team can look into this for you.

Ordering food

Cubigo is terrible for ordering food from the bistro and I imagine from the dining room as well. There is no description or photograph to depict things on the menu, and it’s difficult to sequence your order from more than one category at a time. I usually resort to calling in my order because Cubigo is impossible.

JIJ forget it

9 months ago

Response from developer

Thank you for the updated feedback! We're working hard on some refinements behind the scenes and can't wait to share them with you soon. In the meantime, just a friendly reminder that dining photos and descriptions can be added by the community staff.

Not a good app

I’ve been using this app for over a year now. It is not user friendly. I do not like it at all. Many residents have great difficulty using it. Wish our place would go with something else.

S1SBS 117

a year ago

Response from developer

Thank you for taking the time to share your feedback. We're sorry to hear that the app hasn't been as user-friendly as you'd hoped. Our team is always working on improvements and would appreciate the opportunity to better understand your experience. Please don't hesitate to contact our support team at customersupport@cubigo.com — we're here to help.

Still looks like a beta version

Cubigo was presented to our community in beta (testing) form, and not much has changed. Cubigo is not easy to use, so staff (who have many other things to do) never quite figure out how to post items without formatting errors. Perhaps the technical support promised by the Cubigo sales group never arrived, or it’s not possible to post information in this crudely designed program without formatting errors. In addition, posted information goes missing and the user interface is so poorly designed it’s hard to tell if it’s your error or a problem with the program. The result is a mess that does not look like it will ever be fixed—we’ll just get used to it. If you are looking for a communication and scheduling program for your senior community, do your staff and residents a favor by considering other options.

AAzure603

a year ago

Response from developer

Thank you for your feedback. We’d like to know more about your issues with the design and data uploads. If you could send an email to customersupport@cubigo.com, our team would love to discuss this further.

Charles

Would sure like to be able to post photos as a resident!

TThad'sBoy

a year ago

Response from developer

We’ll pass your suggestion on to the development team, thank you for your feedback! Should you have any questions or other feedback, feel free to contact us via email at customersupport@cubigo.com

Ordering food

JIJ forget it

a year ago

Old news

It would be helpful to delete the old news items and to update current menu specials in a timely fashion

LLizilin

a year ago

Response from developer

Thank you for your feedback! We’ve passed your suggestion about the news on to our product team. I'm afraid that the dining menu in the app can only update after staff members have uploaded the latest specials, we suggest talking about this with staff members in your community. Should you have any questions or other feedback, feel free to contact us via email at customersupport@cubigo.com

Not reliable or secure

Constant outhouse and poor service.

DPDrunk Plummer

a year ago

Don’t believe the 5-star reviews

If you read many of the 5-star reviews, they are actually complaints about the many problems this app presents. Maybe these reviews were written by seniors who are less tech savvy, but the stars are certainly misleading. This app is crudely designed, difficult to navigate and ugly to look at. I’m so sorry our community decided to purchase Cubigo when there must be better options out there.

AAzure603

a year ago

Response from developer

Electrical outage in apt

Circuit breaker keeps tripping off. There is a problem. Maybe air conditioner involved. Had security reset last night but went off again. Ray had checked out and reset before he left.

JPJKV PS

a year ago

Response from developer

Thank you for your feedback! Unfortunately, here at Cubigo we only provide the app platform for your community. We have no control over the menu, maintenance or other activities within your community. We suggest talking with a staff member near you. Should you have any questions or other feedback about our apps, feel free to contact us via email at customersupport@cubigo.com

Search

I would love a search option!

GGigiald

a year ago

Response from developer

Thank you so much for your feedback! We're always working to enhance the app, and it's incredibly helpful to hear what features matter most to our users. While we can't share specifics about upcoming updates, your suggestion closely aligns with ideas we've been exploring. Feedback like yours helps shape where we go next, and we truly appreciate it. Should you have any questions or other feedback, feel free to contact us via email at customersupport@cubigo.com.