FreeWill
Cute app
Great!!!
Partner can’t participate
Response from developer
We're truly sorry for the inconvenience and the delayed response. We've fixed the issue with shared subscriptions and have reached out to your partner with the details. Please check the app again to enjoy the premium features together. If there's anything else we can assist with, feel free to contact us. Thank you for your patience and for choosing our app. Best regards, Cuddle, Customer Support Team
Very repetitive
Response from developer
Hi Abbey, We're truly sorry to hear about your experience and appreciate you bringing these issues to our attention. It's wonderful to know you both had a great start with our app, and we're committed to ensuring that positive experience continues throughout. We're actively working on expanding and refreshing our content to prevent repetition and are reviewing our content for clarity and accuracy, including the date issues you mentioned. Your feedback is invaluable in helping us improve. We'd love the opportunity to make this right for you and restore the value you saw in us initially. Thank you for your patience and for giving us the chance to improve your experience. Best regards, Cuddle, Customer Support Team
Not good
Response from developer
Hi ShannCris, We're genuinely sorry to hear about the challenges you faced with our app, and we appreciate you bringing them to our attention. Our team is committed to enhancing user experience, and your feedback is crucial in helping us achieve that goal. We're actively working on resolving the issues you've mentioned, including the app crashes and syncing problems. Our aim is to provide a seamless and enjoyable experience for our users, and we're taking immediate steps to address these technical glitches. If you're willing, we'd appreciate more specific details about the problems you encountered. Please feel free to reply to this email or reach out to our support team at support@cuddle.health. Your insights are invaluable in helping us improve. Once again, we apologize for any frustration caused, and we're committed to making things right for you. Thank you for your understanding. Best regards, Cuddle, Customer Support Team
Double charged
Not worth it.
Response from developer
Hi, Corndogprincess! We deeply regret the billing inconvenience you've experienced and appreciate your patience. We'd like to shed light on the issue to ensure clarity. The double billing occurred because both you and your partner subscribed independently to the annual plan with a trial. In our system, subscriptions are linked to individual accounts. However, our current sharing mechanics require users to link accounts within the application to share a subscription. We acknowledge our oversight in clarifying this process, and we're committed to making it more transparent. To rectify the situation, we'd like to offer you and your partner free access to our premium subscription. Kindly send us your usernames to support@cuddle.health, and we'll promptly grant the subscription to both accounts. We value your feedback, and this incident highlights areas where we need to improve. Your understanding and patience are highly appreciated. Best regards, Cuddle Customer Support Team
