Customer Service is abysmal
Echoing other reviews - the Customer Service at CultBeauty is just appalling.
TLDR: they lie, waste your time, run you around in circles and can’t seem to do the most simple things. If I could give 0 stars, I would.
You have to sit through a useless AI Chatbot on Live Chats. Just to get through to an agent who seems to barely be able to understand or write English, or agents who will just straight up lie to you.
They will tell you that they will relay information you have passed on - they won’t.
You can ask if there is anything further you need to do - they will tell you no and a month later when nothing has happened, you will realise they have just completely lied to you and wasted your time.
CultBeauty also has a distinction between Gift Vouchers and Gift Cards - which to me is arbitrary and shows the dishonest streak at CultBeauty once again.
Gift vouchers and cards are usually interchangeable terms but when CB put on a promotion where you spend money to get a voucher, they at no point broadcast the fact that this functions differently for them.
TLDR: they lie, waste your time, run you around in circles and can’t seem to do the most simple things. If I could give 0 stars, I would.
You have to sit through a useless AI Chatbot on Live Chats. Just to get through to an agent who seems to barely be able to understand or write English, or agents who will just straight up lie to you.
They will tell you that they will relay information you have passed on - they won’t.
You can ask if there is anything further you need to do - they will tell you no and a month later when nothing has happened, you will realise they have just completely lied to you and wasted your time.
CultBeauty also has a distinction between Gift Vouchers and Gift Cards - which to me is arbitrary and shows the dishonest streak at CultBeauty once again.
Gift vouchers and cards are usually interchangeable terms but when CB put on a promotion where you spend money to get a voucher, they at no point broadcast the fact that this functions differently for them.
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App broken. Same issue as others
Like others cannot get past the initial screen and the app won’t open. Hence app rating. Also the same steps as others but it won’t work. Many discounts for example are only in the app.
App won’t open
Have been a loyal customer for years and used the app with no problems. Now can’t get beyond the “ Cult Beauty “ page. Have deleted and reinstalled multiple times. Switched off VPN, switched off WiFi but nothing works. Very poor
Great Savings
Easy to shop without leaving your home… Great savings online and vouchers easily applied.
skin care
Good products
Maria Nila
Great price plus discount code! Easy checkout
Great products
Great value for money products. Quick delivery 5 stars
My Shop Today 22/06/26
Spent a bit of time browsing Cult Beauty but was a bit disappointed there were not too many offers on the products I was looking for
Cheap
Good deals
Kirsty
Brilliant
Excellent service
Fast delivery
Fastest
Fastest delivery in UK
The Best
Love it!💋
Best App
IMO, best app on my phone. Fluid layout, easily accessible menu yet robust, no glitches, intuitive! What more can one ask for!
No welcome
Not happy. First time customer. Tried to use 15% discount but only gave me 1.5% discount.
Shameful
Shameful
Great prices and service
I ordered the products just before 11 p.m. and they arrived shortly after 2 p.m. the next day. Great prices and service. Every item was packed with great care. This was my first time ordering from them, and I hope the service stays this great in the future. Faster and cheaper than Amazon 😅♥️
Gooood
I like it
CANNOT LOGIN
I have not been able to login to the app for MONTHS!!! I don’t know what’s going on because I used to be able to use the app perfectly fine before until this suddenly started. My account works on web so clearly the app is a mess. Such a shame because I love. Ult beauty😠😠
Best place for beauty!
Obsessed buying from CULTBEAUTY always on time and secure!
Poor App
Updated App today 5/2/26 will not work or log in, company spoilt by app. Will uninstall if not fixed, it was brilliant before you changed developer.