App is broken and does not function at all
For over a year, this grill was fantastic and the app worked exactly as it should. But about three to four weeks ago, the app has become absolutely broken and they are not able to fix it.Now I cannot do anything from my app, which means:
1. I cannot set the temperature on each side.
2. I cannot set the probe temperature.
3. I do not receive notifications.
All software functioning is broken.
So now it has become a dumb electric grill. If this is not fixed soon, I will be throwing this grill away and purchasing a new grill.
1. I cannot set the temperature on each side.
2. I cannot set the probe temperature.
3. I do not receive notifications.
All software functioning is broken.
So now it has become a dumb electric grill. If this is not fixed soon, I will be throwing this grill away and purchasing a new grill.
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Excellent Grill
Performance is on par with expectations. The app monitor is quite handy. Very happy so far!
Impressed
From the packaging, to the assembly, support and functionality, I am so impressed. Love being able to monitor the temp without having to go out in the heat. Love
Firmware
Consistently fails to download firmware updates. Customer service was able to update the firmware remotely. Very good service. Call if you have this problem.
Unacceptable data collection
I admit I never tried the app. It could offer outstanding features. But I took the time to read the privacy policy and data collection information, sharing information to others, and it’s just not acceptable. There is no reason what so ever my name, personal info, birthdate, when I am using the grill, how I’m using it, the temperatures I’m using, if I’m using food probes, etc. should be collected. I was thoroughly disappointed with just how much data is being collected and shared. I should be able to opt out of all data collection and not have the app constantly spying on me. What a major let down. So for now I’ll use the grill as a standalone grill.
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