Customer App User Reviews

Name: Customer App - Zoho Assist
Rating: 4.1 (3348 reviews)

Customer App - Zoho Assist

Zoho Corporation

🔧 Utilities

💼 Business

Customer Experience

Positive experience11.7% of reviews

Neutral2.0% of reviews

Negative experience86.3% of reviews

~ Based on 444 written reviews from the US App Store.

What users say

Summarized from real user reviews of Customer App. Based on 3.3K reviews and a 4.1/5 average, it highlights the 2 positives and 3 negatives reviewers mention most about this Utilities app.

Positive things

👍Patient and helpful support
✨Excellent assistance

Negative things

🚨Scammers use this app to steal information
🔒Lack of security measures to prevent abuse
⚠️App enables remote access to devices

Is Customer App Safe?

Customer App - Zoho Assist appears mostly safe based on user ratings. AppsHunter Safety Score for Customer App is 82/100.

This assessment is based on 3,348 user ratings, with an App Store average of 4.1/5.

Safety Analysis

76.6% of ratings point to a safe experience

2.7% of ratings suggest some concerns

20.7% of ratings point to a risky experience

~ Based on 3,348 App Store ratings for Customer App.

Is Customer App Legit?

Customer App - Zoho Assist appears to be a legitimate app. AppsHunter Legitimacy Score for Customer App is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

نصب نصب

تلقيت اتصال نصب يطلب تحميل هذا البرنامج ارجوا الحذر واطالب بحذفه من الاستور

V236z

25 days ago

Edmond

Merci

Chef dlolo

a month ago

Response from developer

Thank you very much for your review!

Mangers

Greatest service

victory316

a month ago

السعودية

خساره فيكم نجمه كمان

عيد ابو رد

2 months ago

نصب

نصب انتبهوا

ًًًًًًًتتتتتتتتت

2 months ago

Scam

This app is used for scams.

Becarefullll

2 months ago

Constant crashing

Wasn’t able to use it during an important call because it constantly crashed. Won’t be using it again.

Dr. Riv

4 months ago

DPD Betrug

wollten mein Geld

nicht schön das

4 months ago

Scammers use this app to commit fraud

K A Mir

4 months ago

Teresa

Thanks for your patience .

Ann or Teresa

4 months ago

Scam

unhappy customer 29

4 months ago

Scammers used this on me

Scammers used this on me pretending to be PayPal

rhunt412

4 months ago

Scam call tried to make me share my bank cards تحملو تنزلون البرنامج هاي حراميه

someone used this app to scam me

gok123cxz

4 months ago

Terrible

Scammers use this under guise as assistance; be very careful.
Would give negative stars if possible.

okaythatnameistakentoo

5 months ago

Scam

Be aware do not download this app

therealdollac

5 months ago

Vorsicht

Dieses App wird von bestimmte Personen fürs Betrug verwendet..!
Heute ist es mir passiert aber da ich mit Bank Limit habe mehr als 50€ wird von Bestätigung eingeholt wird könnten die mich nicht betrügen…! Vorsicht Vorsicht wer das App herunterladet wird von dem gegenüber komplett Display von Handy Einsicht erlauben…! Und er sieht genau was du in dein Handy eintippst. Einsieht alles

Devro 198

5 months ago

Response from developer

Hi, we're sorry to hear about your negative experience. Zoho Assist is a legitimate remote-support app and isn’t affiliated with any scammers. Unfortunately, scammers sometimes impersonate brands and try to misuse remote tools. Please never install or join a remote session at someone else’s request unless you initiated the support case and trust the party. We also display in-app safety notices. Please review them before accepting or joining any session. We investigate abuse and suspend offending accounts. Report abuse here: https://www.zoho.com/assist/report-a-scam.html

Used for scams.

This app is used for scams and for reading OTP. Don’t download and don’t use.

Aj27081980

6 months ago

Indischer Betrüger

Wegen einem Packet, habe ich den Kundenservice angerufen bei DPD, bin bei diesen indischen Betrüger gelandet, wollten mir auch Geld erstatten. Hatte die App hier auch dadurch runtergeladen. Musste jedoch Gott sei Dank mitten im Gespräch abbrechen, da ich plötzlich eine private Angelegenheit hatte. Erst später habe ich mal nach gesehen was das eigentlich für eine App ist, da wurde mir klar, das ich bei diesen Verbrecher gelandet bin! Wer so viel Energie und Wissen hat, Leute so zu beklauen, findet auch locker einen Job, wo man viel Geld verdienen kann!!! Das ist nur Dummheit, wenn man denkt, dass man dann sowas noch nötig hat.

LeLeLe89

6 months ago

Response from developer

Hi, sorry for the inconvenience caused. Zoho Assist is a legitimate remote-support app and isn’t affiliated with any scammers. Unfortunately, scammers sometimes impersonate brands and try to misuse remote tools. Please never install or join a remote session at someone else’s request unless you initiated the support case and trust the party. We also display in-app safety notices. Please review them before accepting or joining any session. We investigate abuse and suspend offending accounts. Report abuse here: https://www.zoho.com/assist/report-a-scam.html

Do Not Use Scammers

Do not us scammers

De-Dee L

6 months ago

Not much

Did not get the impression the technical staff were interested in doing anything but getting access to my devices - with the message that the App was recording/capturing every keystroke from some off shore cubicle vile. At one point one technician even tried to back door my employment laptop. This APP and its personnel are after as much as they can gather from any device access is allowed. This is a scam and should be reported to authorities. After many sessions over several days with personnel for router issues the support was never able to successfully able to fix the problem and some of the technical team were outright to steal data from the personal devices to the extent possible - BEWARE!!

Chicago-J