Receive live remote support from a technician by sharing your screen. Connect securely using a session key and communicate via in-app chat. You maintain control and can stop sharing anytime. File transfers up to 2GB are supported.
Summarized from real user reviews of Customer App. Based on 3.3K reviews and a 4.1/5 average, it highlights the 2 positives and 3 negatives reviewers mention most about this Utilities app.
1.11
July 16, 2026
With this update, the Zoho Assist Customer app brings improved connection stability, more reliable file transfers, and enhanced security for a safer remote support experience.
More2 issues
App crashes and freezes
Compatibility issues with older devices
2 requests
Stronger security measures to prevent misuse
Clear warnings about potential for abuse
This app allows you to receive remote technical support from a trusted technician. You can share your iPhone screen with them, communicate via chat, and even allow unattended access for ongoing support needs.
First, request a remote session from your technician. They will provide you with a nine-digit session key. Open the Zoho Assist - Customer app and enter this key to initiate the secure connection.
Yes, sessions are secured with a unique nine-digit session key. You are always in control and can choose to stop or resume screen sharing at any time during the session.
Yes, both technicians and customers can send or receive files up to 2 GB during an ongoing remote support or unattended access session using the File Transfer option.
Based on the provided information, the app is available for free download and use. There are no mentions of in-app purchases or advertisements.
