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ServiceDesk Plus | Cloud

ServiceDesk Plus | Cloud

Your pocket-sized service desk

213 ratings
67 reviews
💼 Business
Free

Details

  • Released
  • Updated
  • February 9, 2012
  • July 8, 2026

Features

Developer

Zoho Corporation
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About

Manage IT and business service requests, tasks, and approvals from anywhere. Features intuitive ticketing, real-time dashboards, and an AI-powered assistant to enhance service delivery across departments like IT, HR, and finance.

✓Request management
✓Task management
✓Approval management
✓Real-time notifications
✓Dynamic dashboard
✓Asset management
✓AI-powered smart assistant
Show original description

What users say

Summarized from real user reviews of ServiceDesk Plus | Cloud. Based on 213 reviews and a 4.4/5 average, it highlights the 5 positives and 11 negatives reviewers mention most about this Business app.

Positive things

  • 👍Handy for remote access
  • 👍Useful for creating tickets
  • 👍Great visibility for customer/technician
  • 👍Works well on iPhone
  • 👍Great app (when it works)

Negative things

  • 🐛Crashes frequently
  • 🐛Login issues/loops
  • 🐛App is complicated/difficult to use
  • 🐛Does not update/sync with online portal
  • 🐛Lacks basic functionality
  • 🐛Inconsistent performance between iOS and Android
  • 🐛Not supporting MSP instances
  • 🐛UI issues (landscape mode, scrolling)
  • 🐛Attachment feature not working
  • 🐛Cannot access Requests module after update
  • 🐛Session terminated errors
See all reviews

What's New in ServiceDesk Plus | Cloud

7.14.11

July 8, 2026

General bug fixes and stability improvements.

User reviews

Most RecentHighest RatedLowest Rated

Needs fixing

Crashes a lot
Lacheriesmith1224Lacheriesmith1224

Difficult to use

The app is complicated and difficult to find basic information. Just finding original ticket details is a pain. It shows latest conversations but have to go to properties to find original ticket details.
HighHopes2014HighHopes2014

MSP Instance no longer supported

My company runs an MSP and we use ServiceDesk Plus MSP Cloud. We were able to use this app to respond and update requests for our customers until about a month ago. Now we get a message saying MSP is not supported by the app. When we contacted support we were told they are working on a separate app for MSP. Not sure why you would when this app worked until recently.
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k_c71k_c71

Broken

This software doesn’t allow login, just restarts login again...shame, on desktop runs ok.

You cant access the Requests module in the app since the update

“Your session was terminated”
MisterBobziMisterBobzi

Template

We cannot reach the template selection field upon editing can you correct the bug ??
blodiemaryblodiemary
See 62 more reviews

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User experience

🐞

Reported Bugs

51 issues

App crashes frequently

Bug

Login loop/unable to sign in

Bug

App does not update/sync with web portal

Bug

MSP instance no longer supported

Bug

Cannot access Requests module

Bug

Session terminated error

Bug

Template selection field unavailable

Bug

Attachment feature not working

Bug

App crashes when trying to review conversations

Bug

Signature not inserted correctly

Bug

Hard to find last reply

Bug

Ticket update issues

Bug

App crashes when managing assets

Bug

Unable to sort or filter properly

Bug

No ability to create or modify filter views

Bug

Losing functionality/cannot see descriptions

Bug

App crashes on iOS 15.3.1

Bug

Logging issues when creating new jobs

Bug

App crashes after update claiming to fix crashes

Bug

Unable to pull down to refresh

Bug

iPad app does not work in landscape mode

Bug

App defaults to all request queue on launch

Bug

Useless in 'night mode'

Bug

No landscape mode

Bug

Version 6.0 crashes frequently

Bug

Not working with iOS 15.1

Bug

App opens to an error on iOS15

Bug

App requires too much data access

Bug

App crashes when clicking check mark

Bug

Cannot open latest release

Bug

App crashes every time after first use on iPad

Bug

App closes when editing a ticket

Bug

Cannot get ticket information properly displayed

Bug

App crashes when trying to sign in

Bug

App crashes when adding notes or looking at requests

Bug

App does not load

Bug

App lags then crashes

Bug

App opens to a blank page

Bug

App shows white screen after notification

Bug

App shows unread ticket notifications that aren't there

Bug

Login attempts spin endlessly

Bug

Latest update broke the app (crashes on settings)

Bug

App unexpectedly quits when saving assets on iPhone

Bug

Verification email not sent for login

Bug

Badges for new tickets do not clear

Bug

Screen doesn't automatically scroll down when typing replies

Bug

Only shows last message in conversations

Bug

App crashes all the time with local installation

Bug

New tickets assigned randomly

Bug

Cannot login to local installation

Bug

On-premise installations not supported

Bug
✨

Requested Features

8 requests

Convert ticket types (incident/request)

Feature

Access CMDB data

Feature

Dark mode

Feature

Calendar integration

Feature

Support for on-premise installations

Feature

Improved sorting and search functionality

Feature

Ability to feed default required fields

Feature

Ability to assign technicians/departments when creating tickets

Feature

FAQ

What does ServiceDesk Plus | Cloud do?

This application allows users to manage service requests, tasks, and approvals from their mobile devices. It supports IT service management and can be extended to other departments like HR, finance, and facilities.

What are the key features of this app?

Key features include intuitive ticketing, request and task management, approval management, real-time notifications, dynamic dashboards, asset management with barcode scanning, and an AI-powered voice assistant for instant support.

Is ServiceDesk Plus | Cloud free to use?

The application itself is free to download and use, but it requires an existing ServiceDesk Plus account with your organization. A 30-day free trial of the full ServiceDesk Plus product is available.

What devices is ServiceDesk Plus | Cloud compatible with?

The application is designed for mobile use, implying compatibility with smartphones and tablets running common mobile operating systems. Specific OS version requirements are not detailed in the description.

How can this app improve service delivery?

It enhances service delivery by enabling on-the-go management of requests, tasks, and approvals, providing real-time insights through dashboards, and offering quick access to solutions via a knowledge base and AI assistance.