ServiceDesk Plus | Cloud User Reviews

Name: ServiceDesk Plus | Cloud
Rating: 4.4 (213 reviews)

ServiceDesk Plus | Cloud

Zoho Corporation

💼 Business

Customer Experience

Positive experience10.4% of reviews

Neutral16.4% of reviews

Negative experience73.1% of reviews

~ Based on 67 written reviews from the US App Store.

What users say

Summarized from real user reviews of ServiceDesk Plus | Cloud. Based on 213 reviews and a 4.4/5 average, it highlights the 5 positives and 11 negatives reviewers mention most about this Business app.

Positive things

👍Handy for remote access
👍Useful for creating tickets
👍Great visibility for customer/technician
👍Works well on iPhone
👍Great app (when it works)

Negative things

🐛Crashes frequently
🐛Login issues/loops
🐛App is complicated/difficult to use
🐛Does not update/sync with online portal
🐛Lacks basic functionality
🐛Inconsistent performance between iOS and Android
🐛Not supporting MSP instances
🐛UI issues (landscape mode, scrolling)
🐛Attachment feature not working
🐛Cannot access Requests module after update
🐛Session terminated errors

Is ServiceDesk Plus | Cloud Safe?

ServiceDesk Plus | Cloud appears safe based on user ratings. AppsHunter Safety Score for ServiceDesk Plus | Cloud is 86/100.

This assessment is based on 213 user ratings, with an App Store average of 4.4/5.

Safety Analysis

84.5% of ratings point to a safe experience

3.8% of ratings suggest some concerns

11.7% of ratings point to a risky experience

~ Based on 213 App Store ratings for ServiceDesk Plus | Cloud.

Is ServiceDesk Plus | Cloud Legit?

ServiceDesk Plus | Cloud appears to be a legitimate app. AppsHunter Legitimacy Score for ServiceDesk Plus | Cloud is 85/100.

Based on 85 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Needs fixing

Crashes a lot

Lacheriesmith1224

3 months ago

Difficult to use

The app is complicated and difficult to find basic information. Just finding original ticket details is a pain. It shows latest conversations but have to go to properties to find original ticket details.

HighHopes2014

a year ago

MSP Instance no longer supported

My company runs an MSP and we use ServiceDesk Plus MSP Cloud. We were able to use this app to respond and update requests for our customers until about a month ago. Now we get a message saying MSP is not supported by the app. When we contacted support we were told they are working on a separate app for MSP. Not sure why you would when this app worked until recently.

k_c71

a year ago

Broken

This software doesn’t allow login, just restarts login again...shame, on desktop runs ok.

You cant access the Requests module in the app since the update

“Your session was terminated”

MisterBobzi

a year ago

Template

We cannot reach the template selection field upon editing can you correct the bug ??

blodiemary

2 years ago

SD in your pocket!

I still wish the app would let me convert ticket types between incident and request; if it’s in there I have no idea where to find it

m a f f e w V

2 years ago

Response from developer

"Sorry for the inconvenience caused. This issue has been fixed in v6.0.2 (https://apps.apple.com/in/app/sdp-on-demand/id496792710). Please write to us at "sdp-ondemand-support@manageengine.com" or "memobile-support@zohocorp.com" for any further clarification.

App does not let you sign in

Trying to sign in via Microsoft which works perfectly on desktop trying to do the exact same thing on the app I get stuck in a sign in loop

Real1JM

3 years ago

App crashes all the time

I attempt to review the conversations and the app crashes.

Please bring back the web version until this app is better

TatWilson

3 years ago

Still needs work

App still needs a lot of work to reply to requests via email. Signature not inserted correctly and hard to find last reply.

Developers don’t obviously use product

Stevewells

3 years ago

Templates

App is okay. Please give us option to change templates. Not sure why that feature isn’t in the app.

jcjfjdhrucjvjvjg

3 years ago

Ticket update issues.

The app doesn’t update. The online portal changes do not show on the mobile app. If a ticket is updated or closed online, it shows unchanged on the app.

iCollo

3 years ago

Response from developer

Sorry for the delay. Kindly pull down to refresh the page which will resolve your issue. If the issue still persists, please send a screen recording to servicedeskplus-cloud-support@manageengine.com / memobile-support@zohocorp.com. We will analyse the issue and get back to you as soon as possible.

Great app

The app is really easy to use and it’s handy for accessing our helpdesk when remote. All the features that we need really pleased with moved to manage engine cloud. would recommend.

Jay from UK

3 years ago

Great app

App is great and helps make the request submission process faster and easier except the attachment feature stopped working on my app. It allows me to attach pictures and documents not once opens, they do not show up.

Westiemomma

4 years ago

Response from developer

Sorry for the inconvenience caused. Please send that screen recording of the issue occurred to servicedeskplus-cloud-support@manageengine.com / memobile-support@zohocorp.com. We will analyze the issue and get back to you as soon as possible.

Great app

Kpenny60

4 years ago

A waste, better off using the browser to access

Ive been trying to give this app a chance, because the android version works moderately well. I cant do it anymore. The iOS version is too buggy. Now i’m not able to assign tickets to my technicians. The apps just crashes when managing assets. Its just not worth the headache anymore, which is unfortunate because the Android version works so much better, why cant the iOS version catch up.

IT Mercenary

4 years ago

Worthless

Doesn’t work and support can’t figure out why. Ridiculous.

Mik Ike

4 years ago

Response from developer

Sorry for the inconvenience caused. Please send the issue in detail to servicedeskplus-cloud-support@manageengine.com / memobile-support@zohocorp.com. We will analyze the issue and get back to you as soon as possible.

Big Fail

I don’t normally write bad reviews. Normally, I just rate and move on after deleting it. THIS program however, was an absolute waste of time. Unable to sort or filter properly. No ability to create or modify the filter views. I was hoping to like it since my company uses it.

DA602

4 years ago

Response from developer

Absolutely useless

Just give me the web app, this app here is absolutely useless. If websites worked, you would not need an app.

redwingsfan14

4 years ago

Response from developer

Useless

With each version, this app gets less usable. I’m losing functionality and now have cases that I can’t even see the descriptions for. I used to fall back to the web app if I had issues with the native app, but I’m completely blocked from the web app from a mobile device (can’t even get to the desktop version from the mobile device).

Obishawn11