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Freshservice

Freshservice

by FRESHWORKS TECHNOLOGIES PRIVATE LIMITED

2.3K ratings
131 reviews
💼 Business
Free

Details

  • Released
  • Updated
  • July 13, 2014
  • August 11, 2026

Features

Developer

FRESHWORKS TECHNOLOGIES PRIVATE LIMITED
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About

This IT service management app provides IT agents with essential tools for managing incidents, assets, and user requests on the go. It offers features like push notifications, ticket management, and a service catalog for efficient help desk operations.

✓Push notifications for ticket activity
✓Create, respond to, and manage tickets
✓Customizable ticket views
✓Canned responses and file attachments
✓Service catalog access for requests
✓Barcode/QR code asset scanning
✓Single Sign-On (SSO) integration
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What users say

Summarized from real user reviews of Freshservice. Based on 2.3K reviews and a 4.5/5 average, it highlights the 4 positives and 6 negatives reviewers mention most about this Business app.

Positive things

  • 👍Solid mobile app
  • 🚀Allows agents to attend to tickets on the go
  • 💡Freshservice is working to improve the app every year
  • 👍Great flow and insight from an IT ticket perspective

Negative things

  • 🐛Crashes frequently
  • 🐛Bugs and glitches with each update
  • 🐛Filters and settings don't save
  • 🐛Clunky and unintuitive UI
  • 🐛Inability to view full ticket conversations
  • 🐛Notifications not working as expected
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What's New in Freshservice

9.11.1

August 11, 2026

- Introducing the Email AI Agent for Freshservice - auto-resolves employee requests over email using your knowledge base, deflecting repetitive tickets (set up in web). - Business rules set on service items are now honored on journey tasks. - Minor bug fixes and improvements

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User reviews

Most RecentHighest RatedLowest Rated

Clunky

The app is very annoying to navigate. You have to edit the properties just to see model numbers and phone numbers. The ticket categories are different in the mobile app than they are on my PC dashboard. This makes it hard to find the tickets I’m looking for. I constantly have to sign out and in to the app. Other than that, it’s great.
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DickEdnieDickEdnie

App Messed Up Since Update

Ever since the new update, the app will log me out about every 12 hours. When logging back in, it takes me to the screen to select an account, but when I do it won’t log back in. I have to uninstall the app and reinstall it every 12 hours. I miss my Freshservice app!
MuhkensieMuhkensie

No longer works

We use Freshservice for our help desk.
Unfortunately over the last few months the app has got worse and worse. Can no longer access tickets, change the status or the assignee. We have had to stop using the app. And are looking at an alternative provider.
Zakw666Zakw666

Support sucks

Have a major defect in product and tech support has been working on it for 3 months and still no resolution. Very sad.
slappeeeslappeee

Worse with every update!

This application had its issues but worked when we moved to it as our ticket handling platform.
But in the past 2 years the app is just getting worse and worse, with AI nonsense that immediately got blocked to the constant notifications that turn out to be platform adds.
Recently I cant get signed into my mobile app, I have to uninstall and reinstall every time and even then it’s about a 50/50 chance.

Fix your app, remove AI, and stay out my way so I can do my damn job!
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Stug47Stug47
See 126 more reviews

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User experience

🐞

Reported Bugs

6 issues

Crashes when trying to view tickets or add notes

Bug

Inability to scan and mark assets

Bug

Keyboard issues when typing in ticket descriptions

Bug

Notifications not clearing even after reading

Bug

Login issues with SSO and 2FA

Bug

Incompatibility with certain devices (e.g., MacOS)

Bug
✨

Requested Features

7 requests

Dark mode option

Feature

Ability to access admin console

Feature

Integration with project management and analytics

Feature

Bulk scenario execution for tickets

Feature

Ability to view activity tab within tickets

Feature

Improved search functionality

Feature

Access to Problems and Releases modules

Feature

FAQ

What does the Freshservice app do?

The Freshservice app is a mobile IT Service Management solution designed for IT agents. It allows users to manage incidents, assets, and service requests efficiently from their mobile devices. Key functionalities include ticket management, asset tracking via scanning, and access to a service catalog.

What are the key features of the Freshservice mobile app?

The app offers push notifications for real-time updates, the ability to create, respond to, and assign tickets, and customizable ticket views for prioritization. It also includes features like canned responses, private notes, asset scanning with a barcode/QR code scanner, and access to the service catalog for requesters.

Is Freshservice free to use?

While the description doesn't explicitly state pricing, the app is described as an ITIL-aligned solution and offers various features that suggest a tiered service model. Many IT service management tools operate on a freemium or subscription basis, with core functionalities available for free and advanced features requiring a paid plan.

What kind of devices is the Freshservice app compatible with?

The application is designed for mobile use, implying compatibility with both iOS and Android smartphones and tablets. Users can typically download the app from their respective app stores (Apple App Store or Google Play Store) and check specific device and OS version requirements there.

How can the Freshservice app help IT teams?

The app revolutionizes mobile service desk operations by enabling IT agents to stay productive on the go. It streamlines ticket resolution, asset management, and service request fulfillment, reducing workload and improving response times. Features like push notifications and SSO integration further enhance efficiency.