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Freshcaller

Freshcaller

Formerly Freshcaller

63 ratings
33 reviews
💼 Business
📊 Productivity
Free

Details

  • Released
  • Updated
  • September 24, 2018
  • April 10, 2025

Developer

FRESHWORKS TECHNOLOGIES PRIVATE LIMITED
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Freshcaller screenshot #1 for iPhone
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Freshcaller screenshot #7 for iPhone
iphone
ipad
⭐33
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🔄6+ apps
Alternatives↘︎
❓5 answered
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📦w/o updates
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About

This app provides modern cloud telephony for making and receiving calls conveniently. Manage agent status, view call history with follow-up actions, and handle multiple incoming calls. Convert important calls into tickets for seamless support.

✓Make and receive calls
✓Manage agent status
✓View call history and notes
✓Handle multiple incoming calls
✓Convert calls to tickets
✓Call routing and IVR
Show original description

What's New in Freshcaller

3.23

April 10, 2025

We're always making improvements to Freshcaller so that you don't miss a thing.

User reviews

Most RecentHighest RatedLowest Rated

Annoying on my day off

Please add some sort of feature which allows calls to be silenced for individual app users if they only work part time etc… I get so many calls on my day off and no level of do not disturb setting on my phone seems to work!!
Joe BesciviaJoe Bescivia

Not good

I can’t log into the app on my work iPhone vs my personal iPhone. I keep getting “unable to reach our server”
AgentJHawk33AgentJHawk33

Login problem

How to login in this application i created an account with outlook but when i am trying to login its shows only domain option
YeyetegYeyeteg

Worthless for managers

You can’t see the actual dashboard or call stats from the app and the dashboard doesn’t load at all in mobile browsers. This is the worst CSM I’ve ever used.
CuthpasteCuthpaste

Won’t Close after a call

Loved everything thing else. But after a call leaves open for adding notes which is totally undesirable and is causing problems.
vi76prasivi76prasi
See 28 more reviews

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FAQ

What does Freshcaller do?

Freshcaller is a modern cloud telephony application that allows users to make and receive business calls conveniently. It offers features like agent status management, call history with follow-up actions, and the ability to handle multiple incoming calls simultaneously. It also integrates with Freshdesk to convert important calls into support tickets.

What are the key features of Freshcaller?

Key features include the ability to make and receive calls from anywhere, manage agent availability, view recent callers and engage with them directly, add notes and recordings to calls, and see all incoming calls in a queue. It also supports call routing, IVR, and smart escalations, similar to its web version.

Is Freshcaller free to use?

The application offers a 21-day free trial period for users to experience its features. Based on the provided information, the app itself is free to download and use during this trial, with no mention of ongoing costs or in-app purchases for core functionality.

Who is the target audience for Freshcaller?

This app is designed for businesses and customer support teams who need a reliable and flexible communication solution. Its intuitive interface makes it easy for agents to get started without extensive training, making it suitable for companies of all sizes looking to improve their call management and customer service.

Can I integrate Freshcaller with other support tools?

Yes, Freshcaller allows you to convert important and unresolved calls into tickets directly within Freshdesk Support Desk. This integration helps streamline your customer support workflow by ensuring that critical customer interactions are properly logged and managed.