Phone.com vs Freshcaller

Turn your mobile phone into a business phone. Enable your smartphone to access, manage, and become your Phone.com account. Just sign up for the Phone.com service and download Phone.com for iOS, and you’ll be connected 24/7. Phone.com for iOS brings all your cloud communication features together with the added benefit of making calls over your carrier network or using data coverage or Wi-Fi. Convenient Calling Over Data and Wi-Fi: With Phone.com mobile apps, you can make calls anywhere in the world using your 3G/4G data or Wi-Fi connection. Or connect to Wi-Fi and turn your device into a powerful desk phone, then never worry about having enough minutes or cell coverage again. Better Visual Voicemail: Your business voicemail, all in one place. Separate your business and personal messages, and respond with a call, SMS, or even a fax! Choose a plan with Phone.com’s transcription service, and you’ll be able to read each voicemail within the app or in your email. Text Using Any Phone.com Number: Send and receive SMS messages using any of your business phone numbers. Maintain your own work inbox, separate from your personal messages, and use group messaging to collaborate with colleagues on just about anything. You can even schedule messages to be sent at a later date and auto-respond to incoming calls and messages. Block Unwanted Calls: Robocalls and telemarketers eat into your valuable time, block nuisance callers with a click. Modern workers need to be agile, connected, and responsive. With Phone.com for iOS, you’ll never miss a business call or text, no matter where you are.

Modern Cloud Telephony Calls: Make and receive calls at your convenience. Agent status: Set your availability by toggling between being online and offline from within the app. My calls: Directly engage with your most recent callers from the list of recent calls Follow up actions: Tap on an item in your call history to return the call or view the call summary, notes and recording. Multiple incoming calls: View all your incoming calls in queue on one single screen Tickets: Convert your important and unresolved calls as tickets in Freshdesk Support Desk. Benefits of Freshdesk Contact Center No more missed calls: With the advantage of being able to attend calls from any place, any time, you can do away with missing out on customer calls. One account. Same rules: Enjoy the perks of call routing, IVR, and smart escalations just like you do on the web. Easy to use: The intuitive and simple user experience makes sure there is no need for any separate training to get your agents onboard. You can try it out for a period of 21 days.