Greeting and menu options broken
If you setup a business line to answer with an mp3 recorded greeting or menu, it will not work over 80% of the time. I have done a set of tests to verify that no audio plays for the first 12 seconds of most calls. Who knows how much business I've lost since switching to this broken service.
LLestado
Phone.com has been a complete nightmare.
Phone.com has been a complete nightmare. I’ve wasted over $100 and hours of my time on repeated SMS registration failures, confusing instructions, and a broken process that still leaves me unable to reliably send or receive texts on my business number.
Their system is difficult to fix once something goes wrong, the rejection process is opaque, and basic controls are missing when you need them most. If business continuity matters to you, I would 100% for sure avoid Phone.com.
Their system is difficult to fix once something goes wrong, the rejection process is opaque, and basic controls are missing when you need them most. If business continuity matters to you, I would 100% for sure avoid Phone.com.
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EEyenet2u
Charged Multiple Times, Then Given a Hard Time Getting It Corrected
I’m extremely disappointed with my experience with Phone.com.
I was charged multiple campaign registration fees for what appears to be the same campaign, even though I did not have multiple approved campaigns receiving service. My invoice shows repeated $15 campaign registration charges, along with the associated recurring campaign fees.
When I contacted support, I expected this to be a straightforward billing correction. Instead, I was told that because I had edited the campaign multiple times, it caused the registration fee to be charged multiple times. Support then told me they could only reverse one $15 charge.
That makes absolutely no sense to me. Editing one campaign should not result in being charged multiple registration fees as though multiple campaigns or services were provided. If an edit triggers another charge, that should be made extremely clear before the customer submits the edit.
What makes this worse is that I asked support a very simple question: Do I have multiple approved campaigns? If not, why was I charged multiple times? Rather than receiving a clear resolution, I had to continue pushing the issue before being told that a supervisor would manually review the duplicate charges and contact me within 24–48 business hours.
Customers should not have to fight this hard to get questionable duplicate charges investigated and corrected. If your billing system can repeatedly charge a customer for editing the same campaign, there should be safeguards, clear warnings, and a simple process for reversing those charges when no additional service was actually provided.
I have the invoice and support conversation documenting the charges and the responses I received.
Phone.com needs to fix the duplicate charges, review how campaign edits are billed, and improve how its support team handles legitimate billing disputes.
I was charged multiple campaign registration fees for what appears to be the same campaign, even though I did not have multiple approved campaigns receiving service. My invoice shows repeated $15 campaign registration charges, along with the associated recurring campaign fees.
When I contacted support, I expected this to be a straightforward billing correction. Instead, I was told that because I had edited the campaign multiple times, it caused the registration fee to be charged multiple times. Support then told me they could only reverse one $15 charge.
That makes absolutely no sense to me. Editing one campaign should not result in being charged multiple registration fees as though multiple campaigns or services were provided. If an edit triggers another charge, that should be made extremely clear before the customer submits the edit.
What makes this worse is that I asked support a very simple question: Do I have multiple approved campaigns? If not, why was I charged multiple times? Rather than receiving a clear resolution, I had to continue pushing the issue before being told that a supervisor would manually review the duplicate charges and contact me within 24–48 business hours.
Customers should not have to fight this hard to get questionable duplicate charges investigated and corrected. If your billing system can repeatedly charge a customer for editing the same campaign, there should be safeguards, clear warnings, and a simple process for reversing those charges when no additional service was actually provided.
I have the invoice and support conversation documenting the charges and the responses I received.
Phone.com needs to fix the duplicate charges, review how campaign edits are billed, and improve how its support team handles legitimate billing disputes.
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BBooth32
👎👎
Spend your money on a company that gives you value and doesn’t waste your time
Ccctuvvast
Was Great…..
This was my favorite phone app for my business until they started contracting customer service rep in India.
The new updates on the app logs you out if you don’t use it in 24 hours which is annoying.
Other than that it is still better than all other apps for a business line
The new updates on the app logs you out if you don’t use it in 24 hours which is annoying.
Other than that it is still better than all other apps for a business line
TTThe Man Above All Time
