Terrible company
Literally horrible to use. The software is very outdated and glitched every time I would use it. Tried multiple times to get text messaging registered for my business. It glitched on the very first page of the application - had to contact support to move forward with the application.
After filling out the application with all the required information, even including links for proof they rejected my application twice, while charging me $4 for the SMS add on I never got to us, $4 for the first page of the form, and $19 for the last page of the form, charging me EACH time I filled out their glitchy online application (it’s not even filled out on the website - it’s an extension link). Their customer service did nothing to help resolve this issue for me, nor would they waive the fees their broken system caused me. I even sent screenshots to them proving I had all the required information the form asked for. I cancelled the service after that. Save your time and money by using someone else.
After filling out the application with all the required information, even including links for proof they rejected my application twice, while charging me $4 for the SMS add on I never got to us, $4 for the first page of the form, and $19 for the last page of the form, charging me EACH time I filled out their glitchy online application (it’s not even filled out on the website - it’s an extension link). Their customer service did nothing to help resolve this issue for me, nor would they waive the fees their broken system caused me. I even sent screenshots to them proving I had all the required information the form asked for. I cancelled the service after that. Save your time and money by using someone else.
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JJessicamclane
Response from developer
Hello Jessicamclane, We apologize for the frustrating experience you had with our platform and support team. What you described regarding application glitches, failed SMS registration fees, and unhelpful service is completely unacceptable and far below the standard we aim to provide. We would like the opportunity to review these charges and help address what happened. Please reach out to our support team at https://www.evoice.com/contact/ and provide reference code AS0918PL. This will help us route your request directly so we can look into your account and assist you.
Absolute Junk!! Incompatible with Business use
The system started flagging words like CBD. We have a medical clinic that sells CBD products for pain AND it blocks any messages with CBD word in it!!! Stupid!!!
I am curious whether block other words like guns, sexual STD, guns, etc…
I am curious whether block other words like guns, sexual STD, guns, etc…
TTThe Man Above All Time
Customer of 9 years…
Update: 8/13/26: Another launch, another failed system. Whoever is making decisions on who hired their developer needs to seriously reconsider. Now calls are being forwarded to personal voicemails instead of default greetings unless you change it to route calls to the mobile app, then users can’t even get incoming calls unless they’re logged into that number. Which makes it difficult when you are juggling multiple lines. The outbound recorded line features from the app still haven’t been fixed as promised. You still have to use the click to call feature. I can’t even get through to anyone on the customer service unless I wait for 20+ minutes. GET IT TOGETHER. Listen to your customers, I would be happy to schedule a meeting with the app developers and discuss why this platform has gotten worse and what can be improved. Original Review: We have been a loyal eVoice user for many years and ever since the app’s “upgrade” - it has been a total NIGHTMARE! A new issue EVERY single week. For example, Incoming calls ring once and go straight to voicemail, recorded calls and voicemails missing, and most commonly often, incoming calls are not coming through at all, and this is after we have done test calls to make sure everything is working correctly, then all of a sudden, the calls just stops.
They decided to add this feature called “call scheduling” and now when you create a phone line and login to the number for the first time, any incoming calls go straight to the voicemail unless you manually update the setting to receive calls. Why would I set up an active line as an admin for a user just for them to not receive calls immediately upon logging into the app? Makes zero sense. If I want calls to be forwarded to voicemail then I will change that myself! & the configuration landing page for users logging in for a new line, it’s is so ridiculous. It gives users the option of “route calls to app or default schedule, a new number or voicemail” and if you don’t click “don’t show this message again” it will keep popping up. I believe this is causing major conflicts within the system from how the admin sets it up to route to the users phone vs “mobile app” but even if the settings are all set up, the service seems to stop working eventually. Before it was so simple, an admin sets up the line and predetermined the settings for the user, the user logged in, approved microphone settings and notifications and then the user was taken directly to the dial pad and could immediately start making calls and receiving calls. Also, If you click on the voicemail messages in the app, it immediately starts calling the user back, you have to press this tiny “i” button to listen to the message and you risk calling someone back if you don’t hit it correctly. I have submitted several complaints and even spoke to someone higher up that was in communication with the app developers to provide feedback. They informed me they were not aware the outbound calls were not being recorded from the app until AFTER the upgrade and never even sent out a notification to let users know of this change. They told me they were working on changing that back to where all outbound/inbound calls on a recorded line were captured from within the mobile app. It’s been 2 months and no change. The workaround you have to go through to their website and use “click to call” to “initiate” the call from the web, which then triggers the call to the app and the user answers and then they are connected to the number they are dialing. super counterproductive and leaves so much room for human error. Our business relies on this feature for so many of our clients and I have no trust in the system anymore. I sadly have started to schedule meetings with other VOIP phone systems and will be taking our business elsewhere. I can’t even get through to customer service anymore, and when I do, they seem just as lost or usually end up telling our contractors to take their phone into their carrier because “it’s a phone carrier issue, not the app.” Yet we haven’t had these kinds of issues in 9 years…and all of sudden it’s the phone and now their app. Give me a break & just when I figure out how to resolve a specific issue and feeling confident that moving forward I’ll be able to resolve/give instructions to correct the same issue for other users, it doesn’t work for them. There’s no rhyme or reason for it. So disappointed.
They decided to add this feature called “call scheduling” and now when you create a phone line and login to the number for the first time, any incoming calls go straight to the voicemail unless you manually update the setting to receive calls. Why would I set up an active line as an admin for a user just for them to not receive calls immediately upon logging into the app? Makes zero sense. If I want calls to be forwarded to voicemail then I will change that myself! & the configuration landing page for users logging in for a new line, it’s is so ridiculous. It gives users the option of “route calls to app or default schedule, a new number or voicemail” and if you don’t click “don’t show this message again” it will keep popping up. I believe this is causing major conflicts within the system from how the admin sets it up to route to the users phone vs “mobile app” but even if the settings are all set up, the service seems to stop working eventually. Before it was so simple, an admin sets up the line and predetermined the settings for the user, the user logged in, approved microphone settings and notifications and then the user was taken directly to the dial pad and could immediately start making calls and receiving calls. Also, If you click on the voicemail messages in the app, it immediately starts calling the user back, you have to press this tiny “i” button to listen to the message and you risk calling someone back if you don’t hit it correctly. I have submitted several complaints and even spoke to someone higher up that was in communication with the app developers to provide feedback. They informed me they were not aware the outbound calls were not being recorded from the app until AFTER the upgrade and never even sent out a notification to let users know of this change. They told me they were working on changing that back to where all outbound/inbound calls on a recorded line were captured from within the mobile app. It’s been 2 months and no change. The workaround you have to go through to their website and use “click to call” to “initiate” the call from the web, which then triggers the call to the app and the user answers and then they are connected to the number they are dialing. super counterproductive and leaves so much room for human error. Our business relies on this feature for so many of our clients and I have no trust in the system anymore. I sadly have started to schedule meetings with other VOIP phone systems and will be taking our business elsewhere. I can’t even get through to customer service anymore, and when I do, they seem just as lost or usually end up telling our contractors to take their phone into their carrier because “it’s a phone carrier issue, not the app.” Yet we haven’t had these kinds of issues in 9 years…and all of sudden it’s the phone and now their app. Give me a break & just when I figure out how to resolve a specific issue and feeling confident that moving forward I’ll be able to resolve/give instructions to correct the same issue for other users, it doesn’t work for them. There’s no rhyme or reason for it. So disappointed.
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BBrittanyReneeSal
Horrible bugged App
The more I use this company’s app the more I loathe it.
The most annoying bug that has not been fixed for a year is that there is a 1 or 2 day delay on text messages and voicemails. This delay causes me to lose clients!!
The most annoying bug that has not been fixed for a year is that there is a 1 or 2 day delay on text messages and voicemails. This delay causes me to lose clients!!
TTThe Man Above All Time
Terrible
Can’t make outbound calls half of the time. They run you through the same troubleshooting steps. I’m on 5G with full bars and they tell me it’s my phone. Don’t use evoice
Sstaudyp
Response from developer
Hello Staudyp, We are truly sorry for the frustration and the repetitive troubleshooting. We know how annoying it is to hear "it's your network" when you have full 5G bars, so we have asked our advanced support team to reach out to you directly to thoroughly investigate. In the interim, please ensure the app isn't being blocked from using your cell network by going to your Device Settings > Apps > eVoice and verifying that Cellular Data is toggled to Enabled. Our team will be in touch shortly to help get this completely squared away!
