Horrible bugged App
The more I use this company’s app the more I loathe it.
The most annoying bug that has not been fixed for a year is that there is a 1 or 2 day delay on text messages and voicemails. This delay causes me to lose clients!!
The most annoying bug that has not been fixed for a year is that there is a 1 or 2 day delay on text messages and voicemails. This delay causes me to lose clients!!
Terrible
Can’t make outbound calls half of the time. They run you through the same troubleshooting steps. I’m on 5G with full bars and they tell me it’s my phone. Don’t use evoice
Useless
No tech support
Dropped calls
Lately, calls have been dropping like crazy! I have redownloaded the app several times, so embarrassing
App is buggy
There are little minor bugs that the tech team refuses to fix. One of the bugs is that you can’t get call waiting while talking on the App. Because of this you can’t switch between to phone calls AND you will miss all important phone calls if talking on the App.
Another annoying bug is that many times the App will miss calls even when connected to strong WiFi.
A critical update is that some text with clients are hidden. The only way to reactivate this hidden text is to resend the another text.
The most annoying bug is the inability to update credit card information. You have to talk to the tech team to update your credit card info because they refuse to fix this bug for 6 months.
The biggest fault with the phone App is that it is very limited compared to logging in using website.
The App doesn’t allow text with attachments.
I am only sticking with eVoice because of the friendly staff but their tech does not exist. Phone.com offers a better platform but they contract their employees overseas which compromises security.
I wish eVoice to update their app to allow text received to be saved and assign a contact name.
Another annoying bug is that many times the App will miss calls even when connected to strong WiFi.
A critical update is that some text with clients are hidden. The only way to reactivate this hidden text is to resend the another text.
The most annoying bug is the inability to update credit card information. You have to talk to the tech team to update your credit card info because they refuse to fix this bug for 6 months.
The biggest fault with the phone App is that it is very limited compared to logging in using website.
The App doesn’t allow text with attachments.
I am only sticking with eVoice because of the friendly staff but their tech does not exist. Phone.com offers a better platform but they contract their employees overseas which compromises security.
I wish eVoice to update their app to allow text received to be saved and assign a contact name.
Show more
Terribly dated app
They FINALLY release a new app after long promises and it’s like going back in time, TERRIBLE. Constant problems. But they thought another price increase would make it better!
App is buggy
There are little minor bugs that the tech team refuses to fix. One of the bugs is that you can’t get call waiting while talking on the App. Because of this you can’t switch between to phone calls AND you will miss all important phone calls if talking on the App.
Another annoying bug is that many times the App will miss calls even when connected to strong WiFi.
A critical update is that some text with clients are hidden. The only way to reactivate this hidden text is to resend the another text.
The most annoying bug is the inability to update credit card information. You have to talk to the tech team to update your credit card info because they refuse to fix this bug for 6 months.
The biggest fault with the phone App is that it is very limited compared to logging in using website.
The App doesn’t allow text with attachments.
I am only sticking with eVoice because of the friendly staff but their tech does not exist. Phone.com offers a better platform but they contract their employees overseas which compromises security
Another annoying bug is that many times the App will miss calls even when connected to strong WiFi.
A critical update is that some text with clients are hidden. The only way to reactivate this hidden text is to resend the another text.
The most annoying bug is the inability to update credit card information. You have to talk to the tech team to update your credit card info because they refuse to fix this bug for 6 months.
The biggest fault with the phone App is that it is very limited compared to logging in using website.
The App doesn’t allow text with attachments.
I am only sticking with eVoice because of the friendly staff but their tech does not exist. Phone.com offers a better platform but they contract their employees overseas which compromises security
Show more
Customer of 9 years…
We have been a loyal eVoice user for many years and ever since the app’s “upgrade” - it has been a total NIGHTMARE! A new issue EVERY single week. For example, Incoming calls ring once and go straight to voicemail, recorded calls and voicemails missing, and most commonly often, incoming calls are not coming through at all, and this is after we have done test calls to make sure everything is working correctly, then all of a sudden, the calls just stops.
They decided to add this feature called “call scheduling” and now when you create a phone line and login to the number for the first time, any incoming calls go straight to the voicemail unless you manually update the setting to receive calls. Why would I set up an active line as an admin for a user just for them to not receive calls immediately upon logging into the app? Makes zero sense. If I want calls to be forwarded to voicemail then I will change that myself! & the configuration landing page for users logging in for a new line, it’s is so ridiculous. It gives users the option of “route calls to app or default schedule, a new number or voicemail” and if you don’t click “don’t show this message again” it will keep popping up. I believe this is causing major conflicts within the system from how the admin sets it up to route to the users phone vs “mobile app” but even if the settings are all set up, the service seems to stop working eventually. Before it was so simple, an admin sets up the line and predetermined the settings for the user, the user logged in, approved microphone settings and notifications and then the user was taken directly to the dial pad and could immediately start making calls and receiving calls. Also, If you click on the voicemail messages in the app, it immediately starts calling the user back, you have to press this tiny “i” button to listen to the message and you risk calling someone back if you don’t hit it correctly. I have submitted several complaints and even spoke to someone higher up that was in communication with the app developers to provide feedback. They informed me they were not aware the outbound calls were not being recorded from the app until AFTER the upgrade and never even sent out a notification to let users know of this change. They told me they were working on changing that back to where all outbound/inbound calls on a recorded line were captured from within the mobile app. It’s been 2 months and no change. The workaround you have to go through to their website and use “click to call” to “initiate” the call from the web, which then triggers the call to the app and the user answers and then they are connected to the number they are dialing. super counterproductive and leaves so much room for human error. Our business relies on this feature for so many of our clients and I have no trust in the system anymore. I sadly have started to schedule meetings with other VOIP phone systems and will be taking our business elsewhere. I can’t even get through to customer service anymore, and when I do, they seem just as lost or usually end up telling our contractors to take their phone into their carrier because “it’s a phone carrier issue, not the app.” Yet we haven’t had these kinds of issues in 9 years…and all of sudden it’s the phone and now their app. Give me a break & just when I figure out how to resolve a specific issue and feeling confident that moving forward I’ll be able to resolve/give instructions to correct the same issue for other users, it doesn’t work for them. There’s no rhyme or reason for it. So disappointed.
They decided to add this feature called “call scheduling” and now when you create a phone line and login to the number for the first time, any incoming calls go straight to the voicemail unless you manually update the setting to receive calls. Why would I set up an active line as an admin for a user just for them to not receive calls immediately upon logging into the app? Makes zero sense. If I want calls to be forwarded to voicemail then I will change that myself! & the configuration landing page for users logging in for a new line, it’s is so ridiculous. It gives users the option of “route calls to app or default schedule, a new number or voicemail” and if you don’t click “don’t show this message again” it will keep popping up. I believe this is causing major conflicts within the system from how the admin sets it up to route to the users phone vs “mobile app” but even if the settings are all set up, the service seems to stop working eventually. Before it was so simple, an admin sets up the line and predetermined the settings for the user, the user logged in, approved microphone settings and notifications and then the user was taken directly to the dial pad and could immediately start making calls and receiving calls. Also, If you click on the voicemail messages in the app, it immediately starts calling the user back, you have to press this tiny “i” button to listen to the message and you risk calling someone back if you don’t hit it correctly. I have submitted several complaints and even spoke to someone higher up that was in communication with the app developers to provide feedback. They informed me they were not aware the outbound calls were not being recorded from the app until AFTER the upgrade and never even sent out a notification to let users know of this change. They told me they were working on changing that back to where all outbound/inbound calls on a recorded line were captured from within the mobile app. It’s been 2 months and no change. The workaround you have to go through to their website and use “click to call” to “initiate” the call from the web, which then triggers the call to the app and the user answers and then they are connected to the number they are dialing. super counterproductive and leaves so much room for human error. Our business relies on this feature for so many of our clients and I have no trust in the system anymore. I sadly have started to schedule meetings with other VOIP phone systems and will be taking our business elsewhere. I can’t even get through to customer service anymore, and when I do, they seem just as lost or usually end up telling our contractors to take their phone into their carrier because “it’s a phone carrier issue, not the app.” Yet we haven’t had these kinds of issues in 9 years…and all of sudden it’s the phone and now their app. Give me a break & just when I figure out how to resolve a specific issue and feeling confident that moving forward I’ll be able to resolve/give instructions to correct the same issue for other users, it doesn’t work for them. There’s no rhyme or reason for it. So disappointed.
Show more
DO NOT DO IT
i purchased this service when i took a position that did not offer me a business phone. i needed a separate number from my personal line. i acquired the account and was issued the number. had hundreds of business cards made and contacted all my accounts with this number. then i realized texts don’t work unless you register with an EIN. i am not a business, but an employee but in any case its free to get an ein number issued through IRS. i did that and applied. still couldn’t text days later. waiting on hold for cumulative hours, no response to emails to find out why i can’t text. texts are vital to my job. on top of it, outgoing calls stopped working for like a day. i tried to call and trouble shoot and they cited the hurricane in jamaica as the potential cause of their nationwide outages. how is that even possible? i immediately canceled. this is a joke of a service. this cost me so many hours of work as i need to have new business cards made an update all my accounts. i ended up adding a second number for free to my verizon account. save yourself the headache! please!
Show more
Was better before update
This product was better before the update. It use to give our business name and number as the caller id but it no longer does this and many clients will no longer answer our calls; very inconvenient. They said they were working on it a month ago, but no change…
Totally changed for the worst
The updated app is not effective at all. It took away having all my numbers available at one time away. It allowed me to chose right from the app what number I’d like to use. Now I have to log out and long in each line. Please go back to the old system. Thanks.
Maintenance
Says I need 6 to 10 special characters and when I put them in, it is still red?!?
Fix your garbage bruh!!!!
Fix your garbage bruh!!!!
Update Produced Issues
It seems like this new update has made the system more difficult to schedule people. The app also calls you even if you aren’t on the schedule. My team has been having issues with calls dropping, answering but it hanging up automatically, etc. It was great before but it’s starting to go downhill but I think it’s because of the update.
Show more
Do Not Do iPhone Update
Nothing but issues since last update. Spent 6 hours trying to get app to work only for rep to refer me to apple to figure it out.
Worst Update
We have three numbers that we ported into eVoice after ridiculous rate increase after increase from AT&T. We didn’t need a lot and it was great for our purposes. They updated their app recently and I can’t understand how they think this improves their service. Used to be one login, all calls in one place and drop down to check all messages per extension. Now they want you to log in to EACH number separately and then per extension. So I now need to login 8 times!! This includes the number they gave us as our account phone number. How does this make any sense? At all? Called customer service and they were useless. Asked to speak to a manager as I could not understand the rep I was talking to or get her to directly answer a question. It all seemed very scripted. I was to receive a return call. Still waiting a week later. After 10 years, looking for a new service.
Show more
Caller ID
They updated the app and eliminated many useful setting option without warning nor listing that in the new features. One key missing setting is the outbound caller ID. The account has it set up,but the app does not use it unless it is set app from the app itself, like in the old version. This is a key feature for businesses. Very frustrating.
Show more
Constant issues
Constant issues with quality and consistency.
GREAT
Great service, best business tool ever…
Terrible
Absolutely dreadful company to do business with so far. I unfortunately made the decision to go with this company over its competitors on Friday. They took my money and now I am unable to log in to set up. No customer service on the weekends, means that my setting up a new phone service project that was supposed to be Monday will not happen. I absolutely regret going with this company!
Show more
Terribly dated app
They NEVER provide updates or features to the app even though they go up on the price for said new features.
