Horrible bugged App
The most annoying bug that has not been fixed for a year is that there is a 1 or 2 day delay on text messages and voicemails. This delay causes me to lose clients!!
Terrible
Response from developer
Hello Staudyp, We are truly sorry for the frustration and the repetitive troubleshooting. We know how annoying it is to hear "it's your network" when you have full 5G bars, so we have asked our advanced support team to reach out to you directly to thoroughly investigate. In the interim, please ensure the app isn't being blocked from using your cell network by going to your Device Settings > Apps > eVoice and verifying that Cellular Data is toggled to Enabled. Our team will be in touch shortly to help get this completely squared away!
Useless
Dropped calls
App is buggy
Another annoying bug is that many times the App will miss calls even when connected to strong WiFi.
A critical update is that some text with clients are hidden. The only way to reactivate this hidden text is to resend the another text.
The most annoying bug is the inability to update credit card information. You have to talk to the tech team to update your credit card info because they refuse to fix this bug for 6 months.
The biggest fault with the phone App is that it is very limited compared to logging in using website.
The App doesn’t allow text with attachments.
I am only sticking with eVoice because of the friendly staff but their tech does not exist. Phone.com offers a better platform but they contract their employees overseas which compromises security.
I wish eVoice to update their app to allow text received to be saved and assign a contact name.
Terribly dated app
App is buggy
Another annoying bug is that many times the App will miss calls even when connected to strong WiFi.
A critical update is that some text with clients are hidden. The only way to reactivate this hidden text is to resend the another text.
The most annoying bug is the inability to update credit card information. You have to talk to the tech team to update your credit card info because they refuse to fix this bug for 6 months.
The biggest fault with the phone App is that it is very limited compared to logging in using website.
The App doesn’t allow text with attachments.
I am only sticking with eVoice because of the friendly staff but their tech does not exist. Phone.com offers a better platform but they contract their employees overseas which compromises security
Customer of 9 years…
They decided to add this feature called “call scheduling” and now when you create a phone line and login to the number for the first time, any incoming calls go straight to the voicemail unless you manually update the setting to receive calls. Why would I set up an active line as an admin for a user just for them to not receive calls immediately upon logging into the app? Makes zero sense. If I want calls to be forwarded to voicemail then I will change that myself! & the configuration landing page for users logging in for a new line, it’s is so ridiculous. It gives users the option of “route calls to app or default schedule, a new number or voicemail” and if you don’t click “don’t show this message again” it will keep popping up. I believe this is causing major conflicts within the system from how the admin sets it up to route to the users phone vs “mobile app” but even if the settings are all set up, the service seems to stop working eventually. Before it was so simple, an admin sets up the line and predetermined the settings for the user, the user logged in, approved microphone settings and notifications and then the user was taken directly to the dial pad and could immediately start making calls and receiving calls. Also, If you click on the voicemail messages in the app, it immediately starts calling the user back, you have to press this tiny “i” button to listen to the message and you risk calling someone back if you don’t hit it correctly. I have submitted several complaints and even spoke to someone higher up that was in communication with the app developers to provide feedback. They informed me they were not aware the outbound calls were not being recorded from the app until AFTER the upgrade and never even sent out a notification to let users know of this change. They told me they were working on changing that back to where all outbound/inbound calls on a recorded line were captured from within the mobile app. It’s been 2 months and no change. The workaround you have to go through to their website and use “click to call” to “initiate” the call from the web, which then triggers the call to the app and the user answers and then they are connected to the number they are dialing. super counterproductive and leaves so much room for human error. Our business relies on this feature for so many of our clients and I have no trust in the system anymore. I sadly have started to schedule meetings with other VOIP phone systems and will be taking our business elsewhere. I can’t even get through to customer service anymore, and when I do, they seem just as lost or usually end up telling our contractors to take their phone into their carrier because “it’s a phone carrier issue, not the app.” Yet we haven’t had these kinds of issues in 9 years…and all of sudden it’s the phone and now their app. Give me a break & just when I figure out how to resolve a specific issue and feeling confident that moving forward I’ll be able to resolve/give instructions to correct the same issue for other users, it doesn’t work for them. There’s no rhyme or reason for it. So disappointed.
DO NOT DO IT
Response from developer
Hello @shannonb724 - We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. The registration requirement for sending business SMS is part of the nationwide 10DLC regulations that apply to all VoIP providers https://try.evoice.com/10dlc-faq/. We also apologize for the delays you encountered. Our global support team occasionally experiences longer wait times due to regional impacts, but we always prioritize the safety of our team and the needs of our customers. We understand your decision to cancel, though we’d love the chance to make things right. If you’d like to speak with a specialist, please submit a request at this link https://evoice.zendesk.com/hc/en-us/requests/new and include code AP117PL in your message so we can prioritize your case and arrange outreach promptly.
Was better before update
Response from developer
Hello philagree - Thank you for your feedback, and we're sorry you're experiencing issues with your caller ID not displaying correctly when reaching clients. Our product team is aware of this limitation and is actively working on integrating caller ID functionality into our service. In the meantime, please note that, depending on the receiving carrier, your business name may appear when calling from your eVoice number. However, this is not consistent across all carriers; as a result, they ultimately determine how caller ID information is displayed for incoming calls from VoIP numbers. To help ensure your calls and messages are recognized, we recommend asking your contacts or clients to save your number under your business name. We appreciate your patience and understanding as we work to improve this feature.
Totally changed for the worst
Maintenance
Fix your garbage bruh!!!!
Update Produced Issues
Response from developer
Hello @demarcuscountryman - Thank you for taking the time to share your feedback, we genuinely appreciate it. We're sorry to hear that the recent update has impacted your experience. This definitely isn't the experience we want for you or your team. We’ve made several updates aimed at improving performance, but it’s clear some unexpected issues have come up, and we’re actively working to resolve them. To help us look into this further, could you please submit a request at www.evoice.com/contact. You can also reach out to us directly at (877) 581-5789. We’re here to help and committed to getting things running smoothly again. Thank you again for your patience and for bringing this to our attention.
Do Not Do iPhone Update
Worst Update
Response from developer
Hello @lauri64 - Your feedback is important to us, and we want you to have the ideal user experience. We understand how frustrating it can be when things don’t work as expected. Our product team is aware of the multi-login feature request and is actively working on updating the app to include this with the new interface. Your feedback has been shared with them to help prioritize this functionality.
