Buyer beware: iPlum is not as easy or straightforward as advertised
I signed up expecting a simple second line for texting, but the reality is a massive headache. They don't clearly warn you upfront about the hidden costs and verification processes required just to send a basic text message. You have to jump through multiple regulatory hoops and pay an additional $20 fee on top of your subscription just to get texting capabilities approved. This process is completed by a third party and takes several days.
To make matters worse, their customer service is practically nonexistent. There is no phone number to call if you run into an issue. You are forced to rely entirely on online tech support, which is slow and not helpful at all. They just send generic responses instead of actually solving your problem.Save your time and money. This app is not worth it, and you are better off looking for an alternative that is actually transparent about its fees and process.
To make matters worse, their customer service is practically nonexistent. There is no phone number to call if you run into an issue. You are forced to rely entirely on online tech support, which is slow and not helpful at all. They just send generic responses instead of actually solving your problem.Save your time and money. This app is not worth it, and you are better off looking for an alternative that is actually transparent about its fees and process.
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Best App Ever!
Wherever I am in the world, I can call!
Be extremely aware
Be aware that you will be charged before ever getting approved. You will have to scan your license, take selfies, and put in a tax id number to be approved all before you can use the service. Which, would be fine except that you’re charged up front. I paid the yearly $108 and went through all the steps, but they are refusing my business Tax ID even though this is the same one I use to file and pay my taxes. They have a strict no refund policy and now I know why. More money for them to grab. I will be reporting to all agencies I am able because this is not a service that is customer-forward at all.
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Worst Service Ever
Not only does it not work but they don’t support the app either
Reliable and Professional
This service has made things much easier for me. The interface is clean, the performance is reliable, and I haven't experienced any major problems. Customer support has been friendly and responsive whenever I reached out. It's a dependable service that I would happily recommend to friends and colleagues.
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