Buyer beware: iPlum is not as easy or straightforward as advertised
I signed up expecting a simple second line for texting, but the reality is a massive headache. They don't clearly warn you upfront about the hidden costs and verification processes required just to send a basic text message. You have to jump through multiple regulatory hoops and pay an additional $20 fee on top of your subscription just to get texting capabilities approved. This process is completed by a third party and takes several days.
To make matters worse, their customer service is practically nonexistent. There is no phone number to call if you run into an issue. You are forced to rely entirely on online tech support, which is slow and not helpful at all. They just send generic responses instead of actually solving your problem.Save your time and money. This app is not worth it, and you are better off looking for an alternative that is actually transparent about its fees and process.
To make matters worse, their customer service is practically nonexistent. There is no phone number to call if you run into an issue. You are forced to rely entirely on online tech support, which is slow and not helpful at all. They just send generic responses instead of actually solving your problem.Save your time and money. This app is not worth it, and you are better off looking for an alternative that is actually transparent about its fees and process.
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Best App Ever!
Wherever I am in the world, I can call!
Be extremely aware
Be aware that you will be charged before ever getting approved. You will have to scan your license, take selfies, and put in a tax id number to be approved all before you can use the service. Which, would be fine except that you’re charged up front. I paid the yearly $108 and went through all the steps, but they are refusing my business Tax ID even though this is the same one I use to file and pay my taxes. They have a strict no refund policy and now I know why. More money for them to grab. I will be reporting to all agencies I am able because this is not a service that is customer-forward at all.
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Worst Service Ever
Not only does it not work but they don’t support the app either
Reliable and Professional
This service has made things much easier for me. The interface is clean, the performance is reliable, and I haven't experienced any major problems. Customer support has been friendly and responsive whenever I reached out. It's a dependable service that I would happily recommend to friends and colleagues.
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Terrible
I would NOT trust these people to port your business number. Went back and forth with their vague and slow tech support via email fot a week where they could not get my business number ported even though the other carrier had released the number to them. Then refused to give refund. HARD PASS.
Do not use iplum
I was using iplum for 6 years. If you need any assistance there is no one to. The only way to communicate of get any help is via email and they take all day to respond. This company is constantly trying spam you to upgrade your plan by threatening to cut off your business number. I would never recommend putting your trust in this company under any circumstances. Find a different way to facilitate your business.
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BEWARE IPLUM’S SERVICES
BEWARE IPLUM’S SERVICES. Despite consulting with iPlum’s customer service, I have never been able to align my business name with the actual caller ID. This is despite entering my info correctly into the iPlum system and signing up with their recommended business reference sites.
Whenever I call a client from my iPlum line, my client’s caller ID line is either blank or reads "xxxx for Senate." Nothing has resolved this. It is untenable. I will cancel my iPlum contract when I identify a reliable phone system provider that easily ensures that my phone line correct caller ID provides an accurate caller ID. This is a significant professional hardship, as a change in my phone number requires revising all of my marketing materials and notifying my existing clients. AGAIN, BEWARE IPLUM’S SERVICES.
Whenever I call a client from my iPlum line, my client’s caller ID line is either blank or reads "xxxx for Senate." Nothing has resolved this. It is untenable. I will cancel my iPlum contract when I identify a reliable phone system provider that easily ensures that my phone line correct caller ID provides an accurate caller ID. This is a significant professional hardship, as a change in my phone number requires revising all of my marketing materials and notifying my existing clients. AGAIN, BEWARE IPLUM’S SERVICES.
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Good Thinking Therapy
I plum is a great app and has made running my business effortless.
Not worth the hassle
Service was mediocre at best. Paid for a year up front. I only used for a few days. Pretty sure I canceled my service. A year later I was charged for another year. Reached out to and was told they would not refund they are a small business and it is in the contract. Fine I don’t have the energy to fight it’s not worth it. It’s canceled my account. Another year goes by and I am charged again. Remembering that they would not refund last year I contacted my credit card provider. The company said. I didn’t cancel correctly. The app showed my account is disabled. Now it is on me to prove that I canceled my account.
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Beta
Been using it for few years now, paying about $100 a year, connection usually unstable or with delays, platform feels beta and looks the same for years
Every day is a different tech problem. Good luck getting a human being to help.
The app is not user friendly at all. Dealing with tech-support, which unfortunately is way too often, is even more work and time out of your workday.
Works fine
Very efficient and easy to manage calls. The design is simple but effective. Works well.
love app
This app is perfect for business communication. Smooth performance and clear calls. Highly useful.
Cool
The interface is modern and easy to navigate. Setup took just a few minutes. Very convenient.
Nice app
Easy to use and very practical. The app is stable and reliable. Good experience.
The best
Very useful app for a second number. Everything works as expected. No complaints so far.
Thanks
Call quality is better than expected. The app runs smoothly without lag. Good for professional use.
So good
I like how simple and clean the design is. The features are easy to understand. Works perfectly for daily use.
Well
This app makes handling business calls much easier. No bugs or issues so far. Very satisfied with the performance.
