Greeting and menu options broken
If you setup a business line to answer with an mp3 recorded greeting or menu, it will not work over 80% of the time. I have done a set of tests to verify that no audio plays for the first 12 seconds of most calls. Who knows how much business I've lost since switching to this broken service.
Phone.com has been a complete nightmare.
Phone.com has been a complete nightmare. I’ve wasted over $100 and hours of my time on repeated SMS registration failures, confusing instructions, and a broken process that still leaves me unable to reliably send or receive texts on my business number.
Their system is difficult to fix once something goes wrong, the rejection process is opaque, and basic controls are missing when you need them most. If business continuity matters to you, I would 100% for sure avoid Phone.com.
Their system is difficult to fix once something goes wrong, the rejection process is opaque, and basic controls are missing when you need them most. If business continuity matters to you, I would 100% for sure avoid Phone.com.
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Charged Multiple Times, Then Given a Hard Time Getting It Corrected
I’m extremely disappointed with my experience with Phone.com.
I was charged multiple campaign registration fees for what appears to be the same campaign, even though I did not have multiple approved campaigns receiving service. My invoice shows repeated $15 campaign registration charges, along with the associated recurring campaign fees.
When I contacted support, I expected this to be a straightforward billing correction. Instead, I was told that because I had edited the campaign multiple times, it caused the registration fee to be charged multiple times. Support then told me they could only reverse one $15 charge.
That makes absolutely no sense to me. Editing one campaign should not result in being charged multiple registration fees as though multiple campaigns or services were provided. If an edit triggers another charge, that should be made extremely clear before the customer submits the edit.
What makes this worse is that I asked support a very simple question: Do I have multiple approved campaigns? If not, why was I charged multiple times? Rather than receiving a clear resolution, I had to continue pushing the issue before being told that a supervisor would manually review the duplicate charges and contact me within 24–48 business hours.
Customers should not have to fight this hard to get questionable duplicate charges investigated and corrected. If your billing system can repeatedly charge a customer for editing the same campaign, there should be safeguards, clear warnings, and a simple process for reversing those charges when no additional service was actually provided.
I have the invoice and support conversation documenting the charges and the responses I received.
Phone.com needs to fix the duplicate charges, review how campaign edits are billed, and improve how its support team handles legitimate billing disputes.
I was charged multiple campaign registration fees for what appears to be the same campaign, even though I did not have multiple approved campaigns receiving service. My invoice shows repeated $15 campaign registration charges, along with the associated recurring campaign fees.
When I contacted support, I expected this to be a straightforward billing correction. Instead, I was told that because I had edited the campaign multiple times, it caused the registration fee to be charged multiple times. Support then told me they could only reverse one $15 charge.
That makes absolutely no sense to me. Editing one campaign should not result in being charged multiple registration fees as though multiple campaigns or services were provided. If an edit triggers another charge, that should be made extremely clear before the customer submits the edit.
What makes this worse is that I asked support a very simple question: Do I have multiple approved campaigns? If not, why was I charged multiple times? Rather than receiving a clear resolution, I had to continue pushing the issue before being told that a supervisor would manually review the duplicate charges and contact me within 24–48 business hours.
Customers should not have to fight this hard to get questionable duplicate charges investigated and corrected. If your billing system can repeatedly charge a customer for editing the same campaign, there should be safeguards, clear warnings, and a simple process for reversing those charges when no additional service was actually provided.
I have the invoice and support conversation documenting the charges and the responses I received.
Phone.com needs to fix the duplicate charges, review how campaign edits are billed, and improve how its support team handles legitimate billing disputes.
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👎👎
Spend your money on a company that gives you value and doesn’t waste your time
Was Great…..
This was my favorite phone app for my business until they started contracting customer service rep in India.
The new updates on the app logs you out if you don’t use it in 24 hours which is annoying.
Other than that it is still better than all other apps for a business line
The new updates on the app logs you out if you don’t use it in 24 hours which is annoying.
Other than that it is still better than all other apps for a business line
Waste of time
Signed up and couple days later, they suspended the account. When called customer service, they didn’t tell me why!!! Waste of time and money as I ordered new business cards with the number.
Drops calls like they’re hot
Pick up the phone and no one is there. They can hear me but I can’t hear them. Cuts off for no reason and then takes forever to reconnect so I can’t hear call the person back.
Technical problems are not being addressed
Like other users, I experience operational discrepancies with this service.
There’s a power spike when answering incoming calls which causes the screen to go dark. Support tells me that “the app does not access display functions” and denies responsibility.
Message notifications do not disappear when msgs (or calls) are read. It’s a little game to tap here and tap there to remove the ‘new msg badge’
Correspondence in the VoIP is delayed (ok, some delay is expected). But when I make a call or receive a call, I expect to connect with the other party and this just doesn’t happen all of time. This service just isn’t reliable.
I’m currently looking for another service to port over to because Phone.com doesn’t address the bugs that make their product functional.
It’s not reliable and is often very frustrating to use.
There’s a power spike when answering incoming calls which causes the screen to go dark. Support tells me that “the app does not access display functions” and denies responsibility.
Message notifications do not disappear when msgs (or calls) are read. It’s a little game to tap here and tap there to remove the ‘new msg badge’
Correspondence in the VoIP is delayed (ok, some delay is expected). But when I make a call or receive a call, I expect to connect with the other party and this just doesn’t happen all of time. This service just isn’t reliable.
I’m currently looking for another service to port over to because Phone.com doesn’t address the bugs that make their product functional.
It’s not reliable and is often very frustrating to use.
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The worst phone company on planet earth
I try this company for my 5 businesses. Biggest mistake I’ve ever made. Bad communication, bad customer service. I missed many new opportunities and lost existing accounts just because I used this platform. I do not recommend using this platform for any purpose. Wast of time and money.
Was Great…..
This was my favorite phone app for my business until they started contracting customer service rep in India.
The new updates on the app logs you out if you don’t use it in 24 hours which is annoying.
The new updates on the app logs you out if you don’t use it in 24 hours which is annoying.
Too Many Problems
Highly unreliable. Most calls I make on the app only ring once and automatically disconnect. This has been happening for about a year but is becoming more frequent. Support is extremely unhelpful.
Unstable app and poorly supported
For an app that is supposed to be used for making calls, the random failures to do just that are annoying. I’ve used phone.com for many years and the unreliability is forcing me consider alternative providers. The recent update now requires login and resetting all setting each time I use the app. Online chat support did nothing other than direct me to reinstall the app with the current defective version.
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Perfect for business use!
Really impressed with how this app works! Easy to use, clean interface, and perfect for keeping business calls, messages, and faxes organized in one place. The recent update made it run smoother, and I haven’t had any issues with speed or reliability. It’s a great tool for staying connected on the go—highly recommend for anyone running a business or needing a professional phone system!
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Call won’t connect.
Calls have stopped connecting from the app. Since this is a business line that’s problematic because it hangs up on the person calling.
Great Customer Service
I had the pleasure of being assisted by Caleb. He was able to answer all my questions with regard to adding a business line to my existing phone. He was patient and knowledgeable. He understood what I need and was able to deliver, with professionalism. Even when i was having difficulty navigating the computer system, he was kind enough to stay with me till I finally got it. People like Caleb make a world of difference in a positive way. I am a very pleased customer.
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Bugs, stopped working
Stopped working, I get calls, but can never answer it, it shows “connecting”, but never actually connects me. Unreliable.
Worst Service ever I seen!!!
Don’t even try this poor service!!!Always problem with connection.They just charging you
I HATE THIS APP
I got this app to help my business and it made it so much worse. Customer service is so impossible. I couldn’t wait to transfer my number out of this. Save your time and money.
Increasingly unreliable
Update: Today I couldn’t access an account by options via keypad. I pressed the numbers but no sound was made. Had to hang up, call again, and wait until the entire option menu was given and wait until a human answered. Very frustrating.
Now there’s a new glitch. When I receive a call, multiple screens flash when I answer. I would like to enter a number response on the keypad but whenever I press the keypad option in the call it disappears. I did just update the iOS the day before this problem began.
Now there’s a new glitch. When I receive a call, multiple screens flash when I answer. I would like to enter a number response on the keypad but whenever I press the keypad option in the call it disappears. I did just update the iOS the day before this problem began.
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Not sure why so many bad reviews
I’m surprised how many people have had bad experiences with the app and phone.com in general. I started with them for my business in Dec 2022 and literally have not once considered changing my phone company. Nothing will ever be perfect, but myself and my staff members have no complains about anything from phone.com. Anytime we have had an issue, customer support has always helped us resolve it. In the office we have an actually phone for calls and use the computer desktop app for faxes and texts. My cell phone is the backup phone. We have also plugged a headset into a laptop and used the desktop app to answer and make calls that way too. We also have an out of office staff member who makes calls and texts weekly using the app on her cell phone with no complaints.
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