MightyCall Classic vs Freshcaller

Receive, Review and Respond to Customer Requests from Anywhere with MightyCall Mobile Designed with small business owners and their teams in mind, MightyCall Mobile helps you monitor and manage omnichannel communications. No matter where you are, you’ll be alerted to new requests and be able to respond from your phone or reassign the task to a colleague. It’s like having your very own call center in your pocket. With the MightyCall Mobile App you can: * Get alerts - when new customer requests arrive * View customer requests – with omnichannel coverage in a single activity queue * Quickly assign requests - to yourself or a staff member with a swipe * View request details – with a single touch * Track next steps - by adding comments to a request * Immediately respond - using native applications like email or phone calls * Update your address book - with a customer’s contact info * Complete requests - with the push of a button * Monitor progress – ensuring that opportunities don’t fall through the cracks Download and install the free iOS application to get access to MightyCall features on-the-go.

Modern Cloud Telephony Calls: Make and receive calls at your convenience. Agent status: Set your availability by toggling between being online and offline from within the app. My calls: Directly engage with your most recent callers from the list of recent calls Follow up actions: Tap on an item in your call history to return the call or view the call summary, notes and recording. Multiple incoming calls: View all your incoming calls in queue on one single screen Tickets: Convert your important and unresolved calls as tickets in Freshdesk Support Desk. Benefits of Freshdesk Contact Center No more missed calls: With the advantage of being able to attend calls from any place, any time, you can do away with missing out on customer calls. One account. Same rules: Enjoy the perks of call routing, IVR, and smart escalations just like you do on the web. Easy to use: The intuitive and simple user experience makes sure there is no need for any separate training to get your agents onboard. You can try it out for a period of 21 days.