Annoying on my day off
Please add some sort of feature which allows calls to be silenced for individual app users if they only work part time etc… I get so many calls on my day off and no level of do not disturb setting on my phone seems to work!!
Not good
I can’t log into the app on my work iPhone vs my personal iPhone. I keep getting “unable to reach our server”
Login problem
How to login in this application i created an account with outlook but when i am trying to login its shows only domain option
Worthless for managers
You can’t see the actual dashboard or call stats from the app and the dashboard doesn’t load at all in mobile browsers. This is the worst CSM I’ve ever used.
Won’t Close after a call
Loved everything thing else. But after a call leaves open for adding notes which is totally undesirable and is causing problems.
No iPad support and no ability to turn off queue while personal number online
The iPad app is not iPad specific, so is a pain to use. Why is there still no functionality to be offline for your organisations queue but remain online for direct dial… very lacking.
Live dashboard and call metrics
As a manager i want to see the live dashboard and call metrics from the mobile app.
Why was the contacts feature removed??
The feature to search contacts and companies has been removed. Any specific reason for that??
Are we going to get any new feature?
Are we going to get any new feature?
Great tool!
We have been on freshcaller for two weeks and love having this app!
Buggy
I can’t look at all the stats on the app, as an admin, I only see my own calls. When you answer, you have to close it in the app or it won’t ring for the next call. This feature doesn’t always pop up so it’s deceiving and easy to forget to do. Also, sometimes when someone else picks up the phone (on simultaneously ring) your app won’t stop ringing (if you have it on your web browser the rings stops but not on the phone app). You also can’t log your ticket in the app to a existing ticket, only create a new one.
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Glitchy and missing features
If I pick up a call on from a mobile device like a cell phone, the call will immediately drop.
Also, there is no drop voicemail feature on this app.
The app is just missing so many features.
Also, there is no drop voicemail feature on this app.
The app is just missing so many features.
Great to use the app
Handy for official usage
Effective
Effective to use. Handy!
Freshdesk contact center
Good application
Vibrating
This app keeps making my phone vibrate without a notification.
Completely formatted my iPhone and over a few weeks slowly installed apps one by one to find which one was causing the phantom vibrations. It was Freshcaller.
Completely formatted my iPhone and over a few weeks slowly installed apps one by one to find which one was causing the phantom vibrations. It was Freshcaller.
Broken
Version 2.0 problems:
County code is always messed up. I literally only make calls in the USA but no matter what it wants me to set the country code. I’ve set it more times than I can remember and no luck.
GUI problems on iPhone Pro Max
I can’t speak for the other phones out there but on my iPhone Pro max, the bottom of the screen is completely messed up. All the icons and buttons are squished down to where they can’t be seen and are on top of one another. So I have the largest iPhone but I can’t read or see the buttons from this graphics or sizing bug.
County code is always messed up. I literally only make calls in the USA but no matter what it wants me to set the country code. I’ve set it more times than I can remember and no luck.
GUI problems on iPhone Pro Max
I can’t speak for the other phones out there but on my iPhone Pro max, the bottom of the screen is completely messed up. All the icons and buttons are squished down to where they can’t be seen and are on top of one another. So I have the largest iPhone but I can’t read or see the buttons from this graphics or sizing bug.
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Needs work
iPad app is useless
Both a missing call metrics and other important screens.
Both a missing call metrics and other important screens.
Bugs and doesn’t work properly
The concept is good, I love freshdesk a products but this app is full of bugs. I keep getting Notifications , it jumps from 3 to 22 for no reason when it actually should be zero.
I can’t access my profile screen either. Just buggy
But the calls are working for me which is good
I can’t access my profile screen either. Just buggy
But the calls are working for me which is good
Force update and broken app
This is terrible. Your app forces an update (which is just an update on appearance and nothing important) and now it doesn’t work. Not one call has come through all day today.
Rotten! I will recommend to our company that we drop you and go with another service if this isn’t fixed immediately.
Rotten! I will recommend to our company that we drop you and go with another service if this isn’t fixed immediately.
Great app to have in the WFH setup.
There are others in the market but Freshcaller is the simplest and most intuitive to use.
