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Freshdesk

Freshdesk

by FRESHWORKS TECHNOLOGIES PRIVATE LIMITED

3K ratings
292 reviews
💼 Business
📊 Productivity
Free

Details

  • Released
  • Updated
  • April 8, 2014
  • September 24, 2026

Features

Developer

FRESHWORKS TECHNOLOGIES PRIVATE LIMITED
✨Promote your app ✨
Freshdesk screenshot #1 for iPhone
Freshdesk screenshot #2 for iPhone
Freshdesk screenshot #3 for iPhone
Freshdesk screenshot #4 for iPhone
Freshdesk screenshot #5 for iPhone
Freshdesk screenshot #6 for iPhone
Freshdesk screenshot #7 for iPhone
iphone
ipad
📌Ready
Reviews summary↘︎
⭐292
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🔄6+ apps
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❓5 answered
FAQ↘︎
📦~ in 6 days
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About

Manage customer support inquiries from multiple channels directly from your mobile device. Prioritize tickets, assign agents, and automate routine tasks to ensure prompt and efficient customer service. Stay updated with real-time notifications.

✓Manage tickets from email, phone, chat, and social media
✓Prioritize and assign tickets to agents
✓Automate routine tasks with scenarios
✓Delete tickets and block spam
✓Log time spent on tickets
✓Receive push notifications for updates
Show original description

What users say

Summarized from real user reviews of Freshdesk. Based on 3K reviews and a 4.5/5 average, it highlights the 5 positives and 6 negatives reviewers mention most about this Business app.

Positive things

  • 🚀Easy to use
  • 🚀Convenient mobile access
  • 🚀Helpful for on-the-go support
  • 🚀Great ticketing system
  • 🚀Well-executed app

Negative things

  • 🐛Unreliable notifications
  • 🐛Buggy and unstable
  • 🐛Poor search and filtering
  • 🐛Clunky and frustrating UI
  • 🐛Missing key features from web version
  • 🐛Frequent crashes and errors
See all reviews

What's New in Freshdesk

11.3.0

September 24, 2026

We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy!

User reviews

Most RecentHighest RatedLowest Rated

Something went wrong

“Something went wrong” every time I open the app, even after an uninstall/relogin
aejb1aejb1

Needs better filtering

We use this for school ICT jobs but unfortunately there is no option to add the location to the job on the main list, meaning we have to delve down into the job to fine where we are going. We have requested this via our Freshdesk contracts several times but nothing is ever done. Shame really because the system via a web browser is very good and works flawlessly once setup correctly. Thanks
Show more
mickh1221mickh1221

What happened?

App was great. Now every time I change a value it takes 15 seconds to update each field. Takes 2 minutes to update fields and then close the work order.
wasoncefunwasoncefun

Stops working if you don’t update it!

Forces you to update else stops working, when i skip an update even if just once i can’t open a ticket until i update
Xicor..Xicor..

N

Every time there’s an update, the app just crashed
FOGLUFOGLU
See 287 more reviews

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User experience

🐞

Reported Bugs

5 issues

Inability to reply to tickets

Bug

Tickets not syncing properly

Bug

Formatting issues with replies

Bug

Compatibility issues with newer iOS versions

Bug

Login problems and frequent logouts

Bug
✨

Requested Features

6 requests

Dark mode option

Feature

Ability to save filters and preferences

Feature

Improved search and filtering capabilities

Feature

Integration with knowledge base

Feature

Bulk ticket management tools

Feature

Customizable notification settings

Feature

FAQ

What does the Freshdesk app do?

The Freshdesk app allows you to deliver exceptional customer support on the go. It helps you streamline customer queries from multiple channels like email, phone, chat, social media, and your website, and answer them easily from your phone.

What are the key features of the Freshdesk app?

Key features include a quick overview of your helpdesk, access to all tickets, prioritizing tickets with filters, managing support by setting priorities and assigning agents, automating routine actions with one-click scenarios, deleting tickets, blocking spam, logging time spent on tickets, and receiving push notifications for updates.

Is the Freshdesk app free to use?

The provided data indicates the app is 'freemium' and does not have in-app purchases or ads. This suggests there is a free tier available for basic use, with potential for paid upgrades for advanced features or higher usage limits.

What platforms is the Freshdesk app compatible with?

The description specifically mentions the 'Freshdesk app for iOS', indicating it is available on Apple's mobile operating system. Compatibility with other platforms like Android is not explicitly stated in the provided information.

How can this app help manage customer support?

This app helps manage customer support by centralizing inquiries from various channels into a single interface. You can quickly view, prioritize, and respond to tickets, assign them to team members, and use automations to handle repetitive tasks, all from your mobile device.