N
Every time there’s an update, the app just crashed
Always something broken
Genuine piece of garbage app they always update and break something else
Doesn’t work consistently
Many times the app will just hang and your only choice is to not save your work and exist that screen such as create new ticket. These types of problems have been going on for a long time but I finally decided to rate the app.
No notifications for ticket updates
For new tickets I get a notification, but for a customer that responds I don’t. I’ve updated and tested everything but nothing seems to work. I also have it enabled in Apple settings and in the Freshdesk app with everything on.
Horrendous company
The manner in which they do business is scandalous. Their customer service is inept and they absolutely refuse to let you cancel services. Avoid at all costs.
