Still can be a nightmare
The app does not get any better. Still carries out many bugs and issues. The worst issue is writing a reply and the auto draft saves but is all empty, with all written answer lost. What a joke!! It is a real nightmare. Attaching files can also hang the app, so if you write a reply and then attach a file that may be long, all
Message may be lost. I have been using this app for years, wish it was decent but not.
Message may be lost. I have been using this app for years, wish it was decent but not.
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Something went wrong
“Something went wrong” every time I open the app, even after an uninstall/relogin
Needs better filtering
We use this for school ICT jobs but unfortunately there is no option to add the location to the job on the main list, meaning we have to delve down into the job to fine where we are going. We have requested this via our Freshdesk contracts several times but nothing is ever done. Shame really because the system via a web browser is very good and works flawlessly once setup correctly. Thanks
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Top
Service client, très pratique, avec un bon suivi et de bonnes fonctionnalités avec des automatisations pertinentes. Je recommande.
What happened?
App was great. Now every time I change a value it takes 15 seconds to update each field. Takes 2 minutes to update fields and then close the work order.
Stops working if you don’t update it!
Forces you to update else stops working, when i skip an update even if just once i can’t open a ticket until i update
N
Every time there’s an update, the app just crashed
Always something broken
Genuine piece of garbage app they always update and break something else
After 14 years bugs and bugs, every new version same bugs.
The app stopped to work, when i click on tickets appair “Fill the required fields”
New version, same problems from over 14 years, with adds of bugs.
Try to paste memorized messages. Are you testing apps before publish???
Partially translated
Filters don’t stay memorized and when I start the app I don’t see non resolved tickets immediately.
I have wrote here, opened more tickets, but nothing to do, every update same problems.
New version, same problems from over 14 years, with adds of bugs.
Try to paste memorized messages. Are you testing apps before publish???
Partially translated
Filters don’t stay memorized and when I start the app I don’t see non resolved tickets immediately.
I have wrote here, opened more tickets, but nothing to do, every update same problems.
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Finally dark mode
Well done. Been waiting for years for the dark mode. Finally 🌖
Doesn’t work consistently
Many times the app will just hang and your only choice is to not save your work and exist that screen such as create new ticket. These types of problems have been going on for a long time but I finally decided to rate the app.
No notifications for ticket updates
For new tickets I get a notification, but for a customer that responds I don’t. I’ve updated and tested everything but nothing seems to work. I also have it enabled in Apple settings and in the Freshdesk app with everything on.
Horrendous company
The manner in which they do business is scandalous. Their customer service is inept and they absolutely refuse to let you cancel services. Avoid at all costs.
Mint is JUNK
The scaling in this app is an utter joke. Good luck trying to see a semi long ticket title. I would give it more stars, but they are actually making the app worse over the last eight years I’ve been using it
Untrustworthy Billing changes
We’ve been using Freshdesk for a few years now and they have changed the service limits and billing multiple times.
Feels like a hostage situation so we’ll be moving away from this company and their products.
Nonprofits are both time and money starved and this company keeps wasting both of us.
Feels like a hostage situation so we’ll be moving away from this company and their products.
Nonprofits are both time and money starved and this company keeps wasting both of us.
Dead app
Removed free tier - lost access.
Please make the app better not worse..
I’m a fairly new customer. I was slightly disappointed with the app when comparing it to desktop version from the start. I was optimistic progress was more likely over time. However I did the update only a few days ago, this update has made the functionality on iPhone worse. I’m looking for improvements not slides backwards. If I could wind back to the previous version today I would?
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Image attachment hangs
Keeps hanging indefinitely when I attach images
bad for maintenance
constant updates that remove features
I cannot select the specific location as the menu disappears when I hit update on the iPad.
I cannot select the specific location as the menu disappears when I hit update on the iPad.
Non funziona più
Non funziona più
