Overall rating speaks for itself
Gotta love it when tickets are piling in & you’re *once again* unable to sign into the mobile app while notifications fail to deliver (push notifications & email; sometimes both, sometimes one)….repeatedly. Not to mention there’s 0 escalation capabilities AND they just started charging for s subscription….without adding a single feature…besides ads - that’s right you see ADS while you’re signed into the ‘cloud helpdesk’ platform your company PAYS for to do your job). Really great stuff guys keep it up! Only here because I’m deleting the app & reinstalling- hoping to god I can just sign in to view a ticket starting with “Locked out of building….” Thanks! 👍🏻
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Abandoned
It feels like this app has been abandoned and not supported any longer. The notifications work but when clicked always result in a 404 error. If the app was being supported this would be fixed in a heartbeat. The app works but not very well. I guess being free you do get what your paying for. Looks like it’s been a year since an update. It shows. Don’t expect anything great from this app. Just meh, better than nothing but not great.
Edit:
Adjusted rating from 3 to 1 as nothing has been fixed since the initial rating. This app has clearly been abandoned.
Edit:
Uninstalled. They finally updated the app. After four updates it’s worse than before. Now every time i need it, I have to re-log in. The 404 errors and crashing on reply is still there too. Our company has started to review a replacement support desk solution.
Edit:
Adjusted rating from 3 to 1 as nothing has been fixed since the initial rating. This app has clearly been abandoned.
Edit:
Uninstalled. They finally updated the app. After four updates it’s worse than before. Now every time i need it, I have to re-log in. The 404 errors and crashing on reply is still there too. Our company has started to review a replacement support desk solution.
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Love Spiceworks, but the devs don’t care enough about this app
Just make this open source and let your good old reliable community make this better. Please. The app is practically useless. Terrible process. Making me look elsewhere at this point. Small MSP
Stopped working
Have to login every time you launch the app since the update
Great except for a big issue
This app is great to manage our tickets but we keep running into the issue of it constantly logging us out and not remembering the login information. Would love to utilize it more but it’s so frustrating being on the go and trying to look at open tickets and having to constantly log back in.
