Overall rating speaks for itself
Gotta love it when tickets are piling in & you’re *once again* unable to sign into the mobile app while notifications fail to deliver (push notifications & email; sometimes both, sometimes one)….repeatedly. Not to mention there’s 0 escalation capabilities AND they just started charging for s subscription….without adding a single feature…besides ads - that’s right you see ADS while you’re signed into the ‘cloud helpdesk’ platform your company PAYS for to do your job). Really great stuff guys keep it up! Only here because I’m deleting the app & reinstalling- hoping to god I can just sign in to view a ticket starting with “Locked out of building….” Thanks! 👍🏻
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Abandoned
It feels like this app has been abandoned and not supported any longer. The notifications work but when clicked always result in a 404 error. If the app was being supported this would be fixed in a heartbeat. The app works but not very well. I guess being free you do get what your paying for. Looks like it’s been a year since an update. It shows. Don’t expect anything great from this app. Just meh, better than nothing but not great.
Edit:
Adjusted rating from 3 to 1 as nothing has been fixed since the initial rating. This app has clearly been abandoned.
Edit:
Uninstalled. They finally updated the app. After four updates it’s worse than before. Now every time i need it, I have to re-log in. The 404 errors and crashing on reply is still there too. Our company has started to review a replacement support desk solution.
Edit:
Adjusted rating from 3 to 1 as nothing has been fixed since the initial rating. This app has clearly been abandoned.
Edit:
Uninstalled. They finally updated the app. After four updates it’s worse than before. Now every time i need it, I have to re-log in. The 404 errors and crashing on reply is still there too. Our company has started to review a replacement support desk solution.
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Love Spiceworks, but the devs don’t care enough about this app
Just make this open source and let your good old reliable community make this better. Please. The app is practically useless. Terrible process. Making me look elsewhere at this point. Small MSP
Stopped working
Have to login every time you launch the app since the update
Great except for a big issue
This app is great to manage our tickets but we keep running into the issue of it constantly logging us out and not remembering the login information. Would love to utilize it more but it’s so frustrating being on the go and trying to look at open tickets and having to constantly log back in.
Please Fix
App logs you out every time you close it out.
Terrible
Logs out constantly. Errors out constantly when closing a ticket. Why am I paying for this service again?
Logs out constantly
This app is barely usable. If I have to constantly log back into it, I get alerts on tickets and when I go to the app, I have to sign in every time. Do the developers care about performance?
Trash App if it wasn’t free no one would use it.
If this app wasn’t free no one would use it. Constant issues with login, submitting replies and probably thee worst search function I’ve used in any platform. School dude 10 years ago was a better ticketing system application than this is in 2025. The engineering team for Spiceworks should be fired this app is an embarrassment to Technology field considering how world wide Spiceworks is. Take some pride in your work and do better.
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Notifications
Besides the 404 error they have never fixed, what happened to my notification alerts?? They don’t work anymore!!!!
Abandoned
Constantly signed out for some reason. Really defeats the purpose if I randomly get signed out DAILY. Also 404 if you click on any notifications. Clunky ticket update menu too. Its a nice to have but its incredibly frustrating to work with.
Some basic functions don’t work
It’s not possible to send a message to update a ticket… it just gives an error.
It can be useful to view attachments, if the email isn’t well formatted, but not great for managing tickets.
It can be useful to view attachments, if the email isn’t well formatted, but not great for managing tickets.
Head scratcher
For an app for IT professionals, this is embarrassing. You would think that the tools for the job would be polished and have the bugs worked out instead we get an app that is more of a web clip that won’t stay signed in and errors constantly especially when you are replying to a ticket. If this is how this front end works what kind of security issues and bad code are on the back end?
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Still ads
We pay for the service through the new subscription model that was recently pushed, but we still receive ads in the application. These ads are typically videos that encompass the entire screen and are not able to be skipped. I would recommend a different provider.
Non starter
Can’t even log in to evaluate. No Google sign-on? Waste of time
Don’t forget, it’s free!!!!!
The only gripe I have is that it’s logging me out randomly. A fix for that would make it even better.
Garbage
Doesn’t work at all. Support non existent
Absolutely Abysmal
App is total trash and it appears development of it has stopped. I guess that’s what you get for free… time to look for a real help desk solution.
Tickets are missing
I work a helpdesk. I have the mobile and desktop version. The mobile app is not syncing and the open tickets are missing on the app. I have reinstalled it with no luck. Its basically useless right now (mobile version). I am running IOS 18.1.1
Doesn’t work on iPad Mini
Says they are working on it.
