Autotask LiveMobile vs Spiceworks Help Desk
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Autotask LiveMobile
This app provides Managed Service Providers (MSPs) with mobile access to their Autotask PSA data. It allows users to manage service calls, tickets, tasks, and appointments, and enter time entries while away from their desks.
- Real-time access to service calls, tickets, tasks, and appointments
- Mobile time entry for Autotask
- Schedule appointments and to-dos on the go
- Search account and contact information
- Full dashboard experience on mobile
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Datto’s Autotask LiveMobile Managed Service Providers (MSPs) need flexibility to manage client demands and get work done while away from their desks. LiveMobile enables Autotask PSA users to access their necessary work while on-the-go. Check in on your business anytime, from anywhere. We provide a full dashboard experience right to your mobile device. Access your service calls, tickets, tasks, appointments and to-dos in real-time. Enter your time into Autotask from your mobile device before it’s forgotten. Schedule appointments and to-dos the moment they come to mind. Search and access your account and contact information on the go. All Autotask PSA users have read-only access to their data with LiveMobile at no charge (no license activation is required). A LiveMobile license activation will be required to make updates to Autotask PSA from your mobile device.
Spiceworks Help Desk
Manage your IT help desk tickets and users on the go. This app provides IT professionals with the tools to respond to, create, and manage trouble tickets from their mobile devices. Stay informed with real-time notifications for ticket updates.
- Manage help desk tickets
- Respond to tickets
- Create new tickets
- Assign tickets
- Ticket notifications
- Manage users
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Manage your Spiceworks Cloud Help Desk - Anywhere. Take your help desk tickets and users with you wherever you go! With Spiceworks Help Desk (mobile), Spiceworks users have the tools and info they need to do their IT jobs – at their fingertips. Used by over 1 million IT pros worldwide, Spiceworks free IT management tools & apps (and online community) simplifies “everything IT” about the IT workday. From network inventory and monitoring to help desk, vendor ratings & reviews and more, Spiceworks delivers everything an IT pro needs to get their daily grind done. All for free. Spiceworks Help Desk for IT Pros. RUN YOUR HELP DESK & TEND TO YOUR TICKETS - See and respond to all of your trouble tickets - Create new tickets, close and re-open existing ones - Add and edit ticket description and details - Assign tickets and set priorities, due date & more - Receive notifications on your mobile device for new/assigned/reopened tickets, and ticket comments ..and you’ll be off-and-running and able to take your tickets and users with you!
Screenshots
Verdict
The clearest difference is monetization model: Spiceworks Help Desk at free against Autotask LiveMobile's free with in-app purchases. Autotask LiveMobile's advantage is review sentiment (15% vs 6%). On price, rating, ratings volume and update cadence there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Spiceworks Help Desk holds the better App Store score, 1.8 against 1.6. Both are backed by a comparable volume of ratings — 75 and 63 respectively. Written reviews complicate that: 15% of Autotask LiveMobile's written reviews are positive against 6% of Spiceworks Help Desk's, so the app with the better star average is not the one people write more warmly about.
Autotask LiveMobile ships an update every 2 months, Spiceworks Help Desk every 5 weeks. The most recent releases landed on October 19, 2026 and October 22, 2026 respectively.
| Parameter | Autotask LiveMobile | Spiceworks Help Desk |
|---|---|---|
| Price | Free | Free |
| Rating | 1.6 (75 ratings) | 1.8 (63 ratings) — better |
| Positive reviews | 15.3% of reviews — better | 6.5% of reviews |
| Number of ratings | 75 — better | 63 |
| Update frequency | Every 2 months | Every 5 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free with in-app purchases | Free — better |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 15.6 | 15.6 |
| Further details — not scored | ||
| Size | 70 MB | 6 MB |
| Age rating | 4+ | 17+ |
| Developer | Kaseya International Limited | Spiceworks, Inc. |
Customer experience
Autotask LiveMobile
Spiceworks Help Desk
User reviews
Autotask LiveMobile
From 75 App Store ratingsWhat we love
- 🚀 App stabilized
- 👍 Functional for daily activities
- 🚀 Excellent once activated
Room to improve
- 🐛 App functionality issues
- 🐛 Limited to useless
- 🐛 Crashes way too much
- 🐛 The latest update has made the software completely unusable
- 🐛 Bad app
Spiceworks Help Desk
From 63 App Store ratingsWhat we love
- 👍 Functional for quick ticket creation
- 👍 Getting tickets on the go is nice
- 👍 Decent overall app
- 👍 Alerting is pretty great
Room to improve
- 🐛 Constantly logging out
- 🐛 App crashes frequently
- 🐛 Notifications lead to 404 errors
- 🐛 Unable to send replies/comments
- 🐛 Ads are intrusive
Bugs and requests
Autotask LiveMobile
Reported bugs
6 issues- SSO sign in redirection not working
- App crashes on iPhone X
- Cannot update/enter time entries, or modify tickets
- Cannot hit radio buttons on checklists
- 2fa keeps breaking
Show 1 moreShow fewer
- Cannot view Open Tickets
Requested features
2 requests- Push notifications for Tickets
- Fingerprint access
Spiceworks Help Desk
Reported bugs
27 issues- Unable to sign into mobile app
- Notifications fail to deliver
- Notifications result in 404 error
- App logs out repeatedly
- App crashes on reply
Show 22 moreShow fewer
- 404 error when clicking notifications
- Errors when closing tickets
- Unable to send messages to update tickets
- App freezes on login
- Tickets are missing on the mobile app
- App doesn't work on iPad
- Tapping notification leads to an error
- Cannot send a response to tickets
- Push notifications are useless hyperlinks
- App doesn't work on iPad
- Cannot login using Google credentials
- Basic functionality is bugged/missing
- App is phone format only, no iPad version
- Ads are too close to send button
- Reply function doesn't work
- Creating a ticket for another user doesn't always work
- Responding to tickets is broken
- Back button opens advertisement
- App doesn't load, spins endlessly
- Due date not saved
- Cannot accept tickets
- App is not syncing
Requested features
12 requests- Make the app open source
- Add dark mode
- Add iPad support
- Add Google SSO
- Improve multi-account support
Show 7 moreShow fewer
- Add API for automation
- Custom mail server settings
- Improve UI/UX
- Fix notification repetition
- Allow ticket deletion/merging
- Improve search functionality
- Add loading/splash screen
In-app purchases
Autotask LiveMobile
No in-app purchases
Spiceworks Help Desk
No in-app purchases
Questions
Is Autotask LiveMobile free?
Is Spiceworks Help Desk free?
Which has better reviews, Autotask LiveMobile or Spiceworks Help Desk?
Do Autotask LiveMobile or Spiceworks Help Desk have ads?
Which is updated more often, Autotask LiveMobile or Spiceworks Help Desk?
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