Zoho Desk vs Spiceworks Help Desk

Put your customers at the heart of your business, even when you're on the move. Zoho Desk is award-winning, context-aware help desk software that helps you provide great customer service and keep your customers happy! The Zoho Desk mobile app is a flexible and efficient ticketing system that helps you resolve tickets with the same ease and functionality as your desktop version. Here's how Zoho Desk makes your customer support help desk truly mobile: Prioritize easily: Automatically organize your tickets by your chosen criteria using Custom Views and Work Modes, so you can start working on the tickets that really need your attention. See more context with each ticket: Resolve tickets with relevant and actionable information at your fingertips. Literally. Put a face to each ticket by bringing contact information from Zoho CRM into Zoho Desk. Collaborate seamlessly: Work seamlessly with other departments, tag your team on tickets, and collaborate with them on the Team Feed to close tickets faster than ever before. Stay notified: Constantly stay in the loop, wherever you go, with the Notification Center—get notified through push notifications about ticket updates, comments, and mentions. Do more with gestures: Simplify frequently performed ticket actions like editing, closing, and moving tickets with quick and easy swipes. Track tasks and ticket times: Follow up with tasks for each ticket and track how much time your agents spent on tickets with Time Tracking. We're always working to make your Zoho Desk mobile app experience as smooth as possible. If you face any issues, write to us at desk@zohomobile.com and we'll get back to you right away.

Manage your Spiceworks Cloud Help Desk - Anywhere. Take your help desk tickets and users with you wherever you go! With Spiceworks Help Desk (mobile), Spiceworks users have the tools and info they need to do their IT jobs – at their fingertips. Used by over 1 million IT pros worldwide, Spiceworks free IT management tools & apps (and online community) simplifies “everything IT” about the IT workday. From network inventory and monitoring to help desk, vendor ratings & reviews and more, Spiceworks delivers everything an IT pro needs to get their daily grind done. All for free. Spiceworks Help Desk for IT Pros. RUN YOUR HELP DESK & TEND TO YOUR TICKETS - See and respond to all of your trouble tickets - Create new tickets, close and re-open existing ones - Add and edit ticket description and details - Assign tickets and set priorities, due date & more - Receive notifications on your mobile device for new/assigned/reopened tickets, and ticket comments ..and you’ll be off-and-running and able to take your tickets and users with you!