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Zoho Desk

Zoho Desk

Customer Service Software

1.6K ratings
177 reviews
💼 Business
📊 Productivity
Free

Details

  • Released
  • Updated
  • September 4, 2013
  • July 15, 2026

Developer

Zoho Corporation
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About

This mobile help desk software provides a flexible ticketing system to manage customer service on the go. It offers features like ticket prioritization, contextual information, team collaboration, and real-time notifications to ensure efficient customer support.

✓Mobile ticketing system
✓Ticket prioritization
✓Contextual ticket information
✓Team collaboration
✓Push notifications
✓Time tracking
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What users say

Summarized from real user reviews of Zoho Desk. Based on 1.6K reviews and a 4.7/5 average, it highlights the 4 positives and 4 negatives reviewers mention most about this Business app.

Positive things

  • 🚀Efficient app for managing tickets on the go
  • 👍Easy to use interface
  • 🔒Secure and reliable
  • 💡Integrates well with Zoho Desk web version

Negative things

  • 🐛Crashes and bugs, especially with certain ticket features
  • 🔍Limited functionality compared to web version
  • 🔔Notification issues, such as not receiving alerts for new tickets
  • 🔧Poor customer support responsiveness
See all reviews
+2

What's New in Zoho Desk

2.11.5

July 15, 2026

- Bug fixes and enhancements

User reviews

Most RecentHighest RatedLowest Rated

Great tool

I’m using Zoho Desk for years already. Sharp and precise tool for our trouble ticketing process.
AndreiB NicAndreiB Nic

Update app to Liquid Glass

Update the app to Liquid Glass or make it look more modern. Looks like an app from 2010. Paying $50 a month for it to look like this is crazy
carlosdmunozpcarlosdmunozp

Bien

Bien pour gérer les tickets. Par contre on a pas accès à la base de connaissances avec cette application, c’est dommage.
looping69looping69

Good but needs same as web

Missing a lot of key features from the web app. This includes contracts, support plans, agent collisions. These need added
POLARISpro489POLARISpro489

Desk to the rescue

Desk keeps my team deeply aligned with our customers needs. Without it we would be missing key details needed to keep our customers serviced an happy.
Brent, CEO @ TPABrent, CEO @ TPA
See 172 more reviews

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User experience

🐞

Reported Bugs

4 issues

Ticket links not opening the app

Bug

Widgets not displaying correct information

Bug

Ticket assignment issues, where assignments revert to unassigned

Bug

Crashes when opening certain ticket tabs

Bug
✨

Requested Features

5 requests

Drag and drop functionality for inserting images and data

Feature

Inline image editing capabilities

Feature

Knowledge base access and article management

Feature

Deeper customization options for dashboard and views

Feature

Ability to delete or edit sent responses

Feature

FAQ

What does Zoho Desk do?

Zoho Desk is a mobile help desk software that provides a flexible ticketing system for managing customer service on the go. It helps businesses resolve tickets efficiently, keep customers happy, and streamline their support operations.

What are the key features of Zoho Desk mobile app?

Key features include automatic ticket prioritization using custom views and work modes, contextual information for each ticket (including CRM data), seamless team collaboration via a team feed, real-time push notifications, gesture-based ticket actions, and time tracking for agent activity.

Is Zoho Desk free to use?

The description indicates that the app is free with in-app purchases. While the core functionality may be available for free, certain advanced features or expanded services might require in-app purchases.

What platforms is Zoho Desk compatible with?

The provided description specifically details the Zoho Desk mobile app, suggesting compatibility with mobile operating systems like iOS and Android. For desktop or web access, users would typically need to check the main Zoho Desk product information.

How can Zoho Desk improve customer support?

Zoho Desk improves customer support by enabling agents to manage tickets efficiently from anywhere, providing them with all necessary context to resolve issues quickly. Features like team collaboration and real-time notifications ensure faster response times and better communication.