Intercom Conversations

Intercom Conversations

by Intercom

169 ratings
276 reviews
Free

Details

  • Released
  • Updated
  • November 20, 2013
  • August 14, 2026
Intercom Conversations screenshot #1 for iPhone
Intercom Conversations screenshot #2 for iPhone
Intercom Conversations screenshot #3 for iPhone
Intercom Conversations screenshot #4 for iPhone
iphone
ipad
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About

Manage customer conversations and access your inbox from your mobile device. Respond to messages, assign tasks, and view customer profiles to build better connections.

Manage inbox on the go
View and assign conversations
Collaborate with team notes
Start/continue conversations
Use saved replies
Search leads and users
View live user profiles
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What users say

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+2

What's New in Intercom Conversations

5.0.13

August 14, 2026

Bug fixes

User reviews

It CAN get worse.

The app has never been great, but here we are halfway through 2026 and carrier pigeons would be more reliable than Intercom’s app. It is infuriating that the app is decades behind the web version. For the love of customer service please give the people what we are asking for (and deserve).

Blurry Transitions When Scrolling Through Different Sections

The app still becomes noticeably blurry when navigating between different panels, which makes it feel unpolished and frustrating to use. The issue was temporarily improved at one point, but it was never fully resolved. I also contacted the support team, but even after the 5.0.8 update, the problem persists.

The version before the Liquid Glass redesign provided a much smoother and more consistent experience. I hope the team prioritizes fixing these UI issues and brings the app in line with the latest iOS design standards.
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Typing box

The typing box does not let you see what you are typing

Not a Business Grade App

Constantly buggy with each release. Makes using the application difficult. The company has poor software development standards and doesn’t care about their Users.

Roto

Está rota la barra de texto para mandar mensajes no es responsive para 16 pro Max

User experience

🐞

Reported Bugs

19 issues

App crashes when scrolling through conversations

Bug

App crashes when opening or sending messages

Bug

Crashes when loading conversations

Bug

Notifications not working or delayed

Bug

Message badges not displaying correctly

Bug

Filter resets from 'Me' to 'All' automatically

Bug

Keyboard randomly hides when switching apps

Bug

Login verification email not sent

Bug

SAML login not supported

Bug

Saved replies not inserting when selected

Bug

Messages not queuing to send

Bug

Text formatting changes after sending

Bug

Conversations not loading

Bug

Macros not functioning properly

Bug

App crashes on rotation

Bug

Slow performance on larger devices

Bug

Filtering by 'Me' shows incorrect ticket counts

Bug

Translation feature not working

Bug

Copilot feature not functional

Bug

Requested Features

16 requests

Dark mode option

Feature

Ticket attribute management

Feature

Tag and label functionality

Feature

Macro/saved reply improvements

Feature

File attachment capability

Feature

Hyperlink creation in replies

Feature

Customer event history visibility

Feature

Keyboard shortcuts for external keyboards

Feature

Do not disturb/quiet hours settings

Feature

Conversation snooze feature

Feature

Internal notes functionality

Feature

Multiple conversation type selection

Feature

Web version feature parity

Feature

Advanced formatting options

Feature

Translation feature in app

Feature

Intercom call capability

Feature

FAQ

What does the Intercom Conversations app do?

The Intercom Conversations app allows business teams to manage all their customer interactions from a single platform on their iPhone or iPad. It enables users to handle sales, marketing, and customer service conversations, fostering real connections with customers.

What are the key features of the Intercom Conversations app?

Key features include managing your inbox from anywhere, viewing and assigning conversations, collaborating with teammates using internal notes, starting or continuing conversations via in-app or email, using saved replies for faster resolutions, and searching for leads and users with access to their live profiles.

Is the Intercom Conversations app free to use?

The provided information indicates the app is ad-supported, suggesting it is free to download and use, with advertisements displayed within the application.

What devices is Intercom Conversations compatible with?

The app is designed for mobile use and is available on iPhone and iPad devices, allowing for management of conversations on the go.

How does this app help businesses connect with customers?

It facilitates real conversations by integrating messaging products for sales, marketing, and customer service into one platform. This allows businesses to communicate with consumers across various channels, including in-app, website, social media, and email, in a way that feels natural and builds connections.