1. Home
  2. 💼 Business
  3. Intercom Conversations
Intercom Conversations

Intercom Conversations

by Intercom

171 ratings
285 reviews
💼 Business
Free

Details

  • Released
  • Updated
  • November 20, 2013
  • September 11, 2026

Developer

Intercom
✨Promote your app ✨
Intercom Conversations screenshot #1 for iPhone
Intercom Conversations screenshot #2 for iPhone
Intercom Conversations screenshot #3 for iPhone
Intercom Conversations screenshot #4 for iPhone
iphone
ipad
📌Ready
Reviews summary↘︎
⭐285
Reviews↘︎
📝10+ tags
Tags↘︎
🔄6+ apps
Alternatives↘︎
❓5 answered
FAQ↘︎
📦~ in 4 days
Updates frequency↘︎
🖼️Get Icon
Icons↘︎

About

Manage customer conversations and access your inbox from your mobile device. Respond to messages, assign tasks, and view customer profiles to build better connections.

✓Manage inbox on the go
✓View and assign conversations
✓Collaborate with team notes
✓Start/continue conversations
✓Use saved replies
✓Search leads and users
✓View live user profiles
Show original description

What users say

Summarized from real user reviews of Intercom Conversations. Based on 171 reviews and a 2.1/5 average, it highlights the 5 positives and 14 negatives reviewers mention most about this Business app.

Positive things

  • 📱Mobile access to respond on the go
  • 🔔Push notifications for new messages
  • ⚡Quick replies when away from desktop
  • 🎯Easy to use for basic chat responses
  • 👥Good for team collaboration awareness

Negative things

  • 🐛Constant crashes and instability
  • ❌Missing core features from web version
  • 💸Expensive pricing for limited functionality
  • 🔔Unreliable notifications
  • ⚙️Poor performance and slow loading
  • 🎨Outdated UI/UX design
  • 📝Broken macros and saved replies
  • 🔧Lack of maintenance and updates
  • 📋Cannot manage tickets properly
  • 🖱️Scrolling causes app crashes
  • ✏️Cannot add attributes or tags
  • 🔐Login and authentication issues
  • 📧Email conversation display problems
  • 🎯Limited filtering and view options
See all reviews

What's New in Intercom Conversations

5.0.18

September 11, 2026

- Fixes an issue where users in China are not able to load conversations - Performance and Security improvements

User reviews

Most RecentHighest RatedLowest Rated

Just bad

The app is just bad. It has always been bad but with the latest refresh I hoped it would get better. It didn’t, you can scroll a conversation too quickly or it refreshes to the most recent portion. Opening conversation links from email to the app are laughable. You will not get dropped into the conversation you expect. You would think the Fin integration would be better since it is in everything. Just use the web.
Show more
omega1380omega1380

Bad

We use it as an enterprise. The UI is so bad… swipe doesn’t work….
FuntimespaintingFuntimespainting

Bugs everywhere

Such a buggy app. Either crashes or slow to load
TomgdoverTomgdover

Terrible

For all the advancements in their web app, they have totally neglected the app. It works like a buggy app that won’t open from early 2012. Rubbish.
icecreamdigitalicecreamdigital

It CAN get worse.

The app has never been great, but here we are halfway through 2026 and carrier pigeons would be more reliable than Intercom’s app. It is infuriating that the app is decades behind the web version. For the love of customer service please give the people what we are asking for (and deserve).
RlenaebRlenaeb
See 280 more reviews

User experience

🐞

Reported Bugs

19 issues

App crashes when scrolling through conversations

Bug

App crashes when opening or sending messages

Bug

Crashes when loading conversations

Bug

Notifications not working or delayed

Bug

Message badges not displaying correctly

Bug

Filter resets from 'Me' to 'All' automatically

Bug

Keyboard randomly hides when switching apps

Bug

Login verification email not sent

Bug

SAML login not supported

Bug

Saved replies not inserting when selected

Bug

Messages not queuing to send

Bug

Text formatting changes after sending

Bug

Conversations not loading

Bug

Macros not functioning properly

Bug

App crashes on rotation

Bug

Slow performance on larger devices

Bug

Filtering by 'Me' shows incorrect ticket counts

Bug

Translation feature not working

Bug

Copilot feature not functional

Bug
✨

Requested Features

16 requests

Dark mode option

Feature

Ticket attribute management

Feature

Tag and label functionality

Feature

Macro/saved reply improvements

Feature

File attachment capability

Feature

Hyperlink creation in replies

Feature

Customer event history visibility

Feature

Keyboard shortcuts for external keyboards

Feature

Do not disturb/quiet hours settings

Feature

Conversation snooze feature

Feature

Internal notes functionality

Feature

Multiple conversation type selection

Feature

Web version feature parity

Feature

Advanced formatting options

Feature

Translation feature in app

Feature

Intercom call capability

Feature

FAQ

What does the Intercom Conversations app do?

The Intercom Conversations app allows business teams to manage all their customer interactions from a single platform on their iPhone or iPad. It enables users to handle sales, marketing, and customer service conversations, fostering real connections with customers.

What are the key features of the Intercom Conversations app?

Key features include managing your inbox from anywhere, viewing and assigning conversations, collaborating with teammates using internal notes, starting or continuing conversations via in-app or email, using saved replies for faster resolutions, and searching for leads and users with access to their live profiles.

Is the Intercom Conversations app free to use?

The provided information indicates the app is ad-supported, suggesting it is free to download and use, with advertisements displayed within the application.

What devices is Intercom Conversations compatible with?

The app is designed for mobile use and is available on iPhone and iPad devices, allowing for management of conversations on the go.

How does this app help businesses connect with customers?

It facilitates real conversations by integrating messaging products for sales, marketing, and customer service into one platform. This allows businesses to communicate with consumers across various channels, including in-app, website, social media, and email, in a way that feels natural and builds connections.