Getting worse over time
Being able to quickly respond to customers when mobile is extremely important, but this app seems to be in a development death spiral. It’s gotten so bad that I can’t reliably do basic things like draft a response that has more than one line. Randomly crashes on start up. Etc., I hope intercom gets this app back in shape before I move my business to another less expensive service.
Show more
Unable to respond on a ticket
Tried to respond to a customer on a conversation, and could only view the first line of my own text. Am unable to scroll down or use my space bar or finger to move the cursor to see if I’m even still typing to edit. I can’t scroll up at all. I can’t see if it even continued my typing past the first line.
This is absolutely useless for other than viewing tickets.
Please correct this bug, so that the text moves up while I type and allows the responder to actually view what they’re typing.
This is absolutely useless for other than viewing tickets.
Please correct this bug, so that the text moves up while I type and allows the responder to actually view what they’re typing.
Show more
Latest version has so many bugs
This new build has an insane number of bugs. It doesn’t even auto update when you open the app, so you never know if you’re looking at the most recent chats. You can’t see team faces or names, and team search no longer works. Closed chats don’t go to the closed tab unless you go to the closed tab and go backwards. It freezes often. This is what happens when you sell to Salesforce.
Show more
A billion dollar company with an app from 2010
Useless! Can’t do tickets and always crashes
Doesn’t work
Can’t close conversations with required attributes
