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Aircall

Aircall

More than a business phone

315 ratings
255 reviews
🔧 Utilities
💼 Business
Free

Details

  • Released
  • Updated
  • December 15, 2015
  • September 7, 2026

Features

Developer

Aircall.io Inc.
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Aircall screenshot #1 for iPhone
Aircall screenshot #2 for iPhone
Aircall screenshot #3 for iPhone
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About

This app extends your business phone system to your mobile device, allowing you to manage calls, messages, and customer interactions on the go. It provides features like business numbers, call recording, AI summaries, and CRM integrations to enhance productivity and customer service.

✓Business phone numbers
✓Call recording and notes
✓SMS/MMS messaging
✓AI-driven call summaries
✓CRM and Helpdesk integrations
✓Mobile notifications
✓Call transfer and conferencing
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What users say

Summarized from real user reviews of Aircall. Based on 315 reviews and a 4.4/5 average, it highlights the 5 positives and 5 negatives reviewers mention most about this Business app.

Positive things

  • 🚀Convenient mobile app
  • 📞Seamless desktop-mobile integration
  • 📊Helpful analytics and reporting
  • 🤝Good CRM integrations
  • 💬Reliable text messaging

Negative things

  • 🐛Frequent crashes and bugs
  • 📉Unreliable call quality and connectivity
  • 🕰️Slow app performance and loading times
  • 🔇Missing key features like voicemail playback
  • 💰Overpriced compared to competitors
See all reviews

What's New in Aircall

9.21.0

September 7, 2026

Bug Fixes & Improvements: We’ve made some behind-the-scenes updates to keep everything working reliably.

User reviews

Most RecentHighest RatedLowest Rated

Call quality

Call quality can be a bit iffy and I get a lot of complaints about it being staticky and breaking up but I’d say 75% of the time it’s clear
LloydkenniLloydkenni

Response from developer

Hi there, thank you so much for leaving a review! However, we're sorry to hear about the call quality issues you've experienced. Could you please reach out to us via our Help Center here [ https://support.aircall.io/en-gb ] with more details?

Sometimes it does, sometimes it doesn’t!

I’ve been using your call for a little time now for work. It does work great however it does have its issues. My biggest issue is when I am doing a conference call, if at least one of those people is also on Aircall, then my keypad is grayed out. Meaning if I make an another call into the conference and I have to dial an extension or press zero for the operator, I cannot do that because the number pad is grayed out! This is a huge issue for us at My place of work! The second issue is called quality. Sometimes it works good sometimes it doesn’t. I get complaints from the other end saying they can’t hear me or that I’m quiet and then on my end sometimes it’s static and choppy sounding. These are both issues that need to be fixed. Because we use this for work, I will continue using it. But hopefully this gets fixed before my company decides to use something else! It does in a great nicely with our CRM so we do use it.
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SilencahSilencah

Response from developer

Hi there, thank you for leaving a review. We're sorry to hear about the keypad issue during conference calls and the inconsistent call quality. Could you please reach out to us via our Help Center here [ https://support.aircall.io/en-gb ] with more details? We'd be happy to help troubleshoot.

Je cherche la fonctionnalité pour crée un répondeur

Utilisateur depuis plusieurs années je n’ai toujours pas trouver la fonctionnalité pour enregistrer un message vocal, application peu intuitive sinon très bien mais je trouve que ça pourrait être largement simplifier
EjxjxjEjxjxj

Response from developer

Bonjour, merci d’avoir laissé un avis et de nous avoir fait part de votre retour. Nous sommes désolés d’apprendre ces problèmes. Pourriez-vous nous contacter via notre Centre d’aide ici [ https://support.aircall.io/fr-fr ] en nous donnant plus de détails ? Nous serions ravis de vous aider !

Absolute garbage

We have been using for two months now multiple calls drop clients can’t hear us. We’ve lost multiple deals. Very hard to maintain connection on any network.
LemonbeezyLemonbeezy

Response from developer

Hi there, thank you for leaving a review. We're sorry to hear about the call quality and connection issues you've been experiencing. Could you please reach out to us via our Help Center here [ https://support.aircall.io/en-gb ] with more details so our support team can troubleshoot and find a solution? We hope to hear from you soon.

It needs an apple watch app.

Crucially need a watch app for this. When phone rings. It needs to ring on the apple watch as well.
Dilkaran00Dilkaran00

Response from developer

Hi there, thank you for your review and your suggestion regarding Apple Watch support. We've passed your feedback along to our mobile app team for consideration. If you have any other questions or suggestions, please don't hesitate to reach out to us via our Help Center here [ https://support.aircall.io/en-gb ]. Thanks again!

See 250 more reviews

User experience

🐞

Reported Bugs

5 issues

Calls frequently drop or fail to connect

Bug

Text messages often delayed or not received

Bug

Mobile app randomly logs users out

Bug

Compatibility issues with newer iOS versions

Bug

Inconsistent performance across different devices

Bug
✨

Requested Features

5 requests

Add ability to send and receive multimedia messages

Feature

Improve mobile app stability and user experience

Feature

Provide better customer support and issue resolution

Feature

Introduce more customization and personalization options

Feature

Enhance call management features like call transfer

Feature

FAQ

What does the Aircall mobile app do?

The Aircall mobile app extends your business phone system to your smartphone, allowing you to make and receive business calls, send text messages, and manage customer interactions from anywhere. It provides features like business numbers, call recording, and AI-powered insights to enhance your communication workflow.

What are the key features of the Aircall mobile app?

Key features include obtaining business phone numbers, managing calls with mute, hold, and transfer options, sending and receiving SMS/MMS messages, and receiving instant notifications for calls and voicemails. It also offers call recording, AI assist for summaries and transcriptions, and seamless integration with over 100 CRM and Helpdesk platforms.

How much does Aircall cost?

Aircall operates on a subscription model. While specific pricing details are not provided in the description, users can sign up for Aircall to access its services. It is important to check their official website for the most up-to-date pricing plans and options.

Is Aircall compatible with my phone?

The application is available for iOS devices. For the best experience, it is recommended to connect using a reliable WiFi network. The app also includes features to alert you to network issues and allows you to transfer calls to a GSM cellular network if your WiFi connection is unstable.

How can Aircall help my business?

Aircall helps businesses improve response times by providing instant alerts and easy assignment of missed calls and messages. It offers work-life privacy by separating business and personal numbers, and boosts productivity with features like call recording, automatic note-taking, and CRM integrations for efficient customer data management.