Aircall appears to be a legitimate app. The AppsHunter Legitimacy Score for Aircall is 88 out of 100 points across 7 verification signals from App Store and developer data.

Aircall User Reviews

Name: Aircall
Rating: 4.4 (328 reviews)

Aircall

Aircall.io Inc.

🔧 Utilities

💼 Business

Customer Experience

Positive experience35.9% of reviews

Neutral8.2% of reviews

Negative experience55.9% of reviews

~ Based on 256 written reviews from the US App Store.

What users say

Summarized from real user reviews of Aircall. Based on 328 reviews and a 4.4/5 average, it highlights the 5 positives and 5 negatives reviewers mention most about this Business app.

Positive things

🚀Convenient mobile app
📞Seamless desktop-mobile integration
📊Helpful analytics and reporting
🤝Good CRM integrations
💬Reliable text messaging

Negative things

🐛Frequent crashes and bugs
📉Unreliable call quality and connectivity
🕰️Slow app performance and loading times
🔇Missing key features like voicemail playback
💰Overpriced compared to competitors

Is Aircall Safe?

Aircall appears safe based on user ratings. AppsHunter Safety Score for Aircall is 87/100.

This assessment is based on 328 user ratings, with an App Store average of 4.4/5.

Safety Analysis

84.5% of ratings point to a safe experience

3.7% of ratings suggest some concerns

11.9% of ratings point to a risky experience

~ Based on 328 App Store ratings for Aircall.

Is Aircall Legit?

Aircall appears to be a legitimate app. AppsHunter Legitimacy Score for Aircall is 88/100.

Based on 88 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Alex H

Good App overall, 1 tip add group text options would be great 🙏👍

datingsitesbware

17 days ago

Call quality

Call quality can be a bit iffy and I get a lot of complaints about it being staticky and breaking up but I’d say 75% of the time it’s clear

Lloydkenni

a month ago

Response from developer

Hi there, thank you so much for leaving a review! However, we're sorry to hear about the call quality issues you've experienced. Could you please reach out to us via our Help Center here [ https://support.aircall.io/en-gb ] with more details?

Sometimes it does, sometimes it doesn’t!

I’ve been using your call for a little time now for work. It does work great however it does have its issues. My biggest issue is when I am doing a conference call, if at least one of those people is also on Aircall, then my keypad is grayed out. Meaning if I make an another call into the conference and I have to dial an extension or press zero for the operator, I cannot do that because the number pad is grayed out! This is a huge issue for us at My place of work! The second issue is called quality. Sometimes it works good sometimes it doesn’t. I get complaints from the other end saying they can’t hear me or that I’m quiet and then on my end sometimes it’s static and choppy sounding. These are both issues that need to be fixed. Because we use this for work, I will continue using it. But hopefully this gets fixed before my company decides to use something else! It does in a great nicely with our CRM so we do use it.

Silencah

2 months ago

Response from developer

Hi there, thank you for leaving a review. We're sorry to hear about the keypad issue during conference calls and the inconsistent call quality. Could you please reach out to us via our Help Center here [ https://support.aircall.io/en-gb ] with more details? We'd be happy to help troubleshoot.

Je cherche la fonctionnalité pour crée un répondeur

Utilisateur depuis plusieurs années je n’ai toujours pas trouver la fonctionnalité pour enregistrer un message vocal, application peu intuitive sinon très bien mais je trouve que ça pourrait être largement simplifier

Ejxjxj

2 months ago

Response from developer

Bonjour, merci d’avoir laissé un avis et de nous avoir fait part de votre retour. Nous sommes désolés d’apprendre ces problèmes. Pourriez-vous nous contacter via notre Centre d’aide ici [ https://support.aircall.io/fr-fr ] en nous donnant plus de détails ? Nous serions ravis de vous aider !

Absolute garbage

We have been using for two months now multiple calls drop clients can’t hear us. We’ve lost multiple deals. Very hard to maintain connection on any network.

Lemonbeezy

3 months ago

Response from developer

Hi there, thank you for leaving a review. We're sorry to hear about the call quality and connection issues you've been experiencing. Could you please reach out to us via our Help Center here [ https://support.aircall.io/en-gb ] with more details so our support team can troubleshoot and find a solution? We hope to hear from you soon.

It needs an apple watch app.

Crucially need a watch app for this. When phone rings. It needs to ring on the apple watch as well.

Dilkaran00

3 months ago

Response from developer

Hi there, thank you for your review and your suggestion regarding Apple Watch support. We've passed your feedback along to our mobile app team for consideration. If you have any other questions or suggestions, please don't hesitate to reach out to us via our Help Center here [ https://support.aircall.io/en-gb ]. Thanks again!

I hate Aircall with the white-hot intensity of a thousand imploding suns.

I have to use Aircall for work on my phone and laptop. The call quality is terrible, on the rare occasions that calls actually get through. My phone won’t ring, but then I’ll get missed call alerts. I’ll get an alert for voicemail, but unable to actually listen to the voicemail. Outbound calls don’t connect. On the rare occasions they do connect, either they can’t hear me or I can’t hear them. Texts don’t come through until hours after they’re sent. The call history, messages, and missed alerts are different on each device I’m using. Absolutely terrible.

MJXL

4 months ago

Response from developer

Hi there, thank you for your review. We're sorry to hear about these experiences. The issues you've described are things we'd really like to look into further. Could you please reach out to us via our Help Center here [ https://support.aircall.io/en-gb ] with more details so our support team can troubleshoot and find a solution? We hope to hear from you soon.

Updates!

This app updated nearly weekly and when it does, you can’t receive calls so you miss out on potential business. Stop logging us out every time there’s an update!

Chich888

4 months ago

Response from developer

Hi there, we're really sorry to hear about this experience. Can you please reach out to us at support@aircall.io with more details of these issues you've experienced? We'd love to help you troubleshoot, and hope to hear from you soon.

Works - sometimes

The is a product our businesses uses. We have about 25 people set up with all different types of phones (androids, iPhones, tablets, laptops, desk tops)

If calling from a desktop the app works fine, but the constant updates to layouts and lack of communications about updates make it difficult to navigate when looking for missed calls or voicemails.

When working from cell phones it it hit or miss. It performs the worse on iPhones where, if the screen is locked, when you try to answer the call doesn’t connect and freezes at “ringing”.

There hasn’t been a fix for this bug so our sales team has been issued new company phones rather than using aircall.

Trying to use Bluetooth with aircall has been an issue. Especially on CarPlay or android car. The call will often not transfer and they are left to pull over as to not expose themselves to issues with being on the cell and driving.

Our inside teams using computers don’t have an issue, but if we leave the building or try to use a phone it is hit or miss.

MarohnyPony

4 months ago

So broken

Answering a call doesn’t answer for the caller. App gets stuck in a loop and has to be restarted.

Paul Move Your Spa☺️

5 months ago

This app will cost you money and business. DO NOT USE

Ever since they rolled out workspace this VOIP has been near unusable some days.

Update since developer response: thank you but no thank you. I believe your apology is hollow and that Aircall does not care about its service reliability or customers. That’s why after nearly an entire year of bad reviews and problems with workspace, nothing has been fixed. As of 2/4/26 texting is encountering more problems than ever. Do not use this service.

rrouw

5 months ago

Response from developer

Hi there, Thanks for taking the time to share this! That’s definitely not the experience we want for you. We’re actively enhancing Workspace in a variety of ways, and feedback like yours is incredibly valuable. If you’re open to it, please submit an example and our Support team can look into what’s happening on your account and share it directly with our Product team. Thank you, Aircall Marketing Team

CarPlay

Support for CarPlay would be great

s.gmoore

6 months ago

Response from developer

Hi there, Thanks for the review! Your feedback has been passed on to the mobile app team. If there is anything else we can do for you, please let us know. Thanks again! Edit: The team is on it, and this feature will be out soon!

Over 4 months and still can’t text! Avoid at all costs.

Aircall couldn't deliver on their service promised. 4 months later I still can't text after going back and forth with their support team fixing the supposed issue. They kept blaming it on upstream provider and giving new reasons why I can't text, I would fix them wait forever only to be denied texting again. This went on for over 3 months with about 5 exchanges back and forth until I had enough and asked to cancel. When I go to cancel they basically said too bad, you signed a year long contract and have continued to charge me even though I ported all my phone numbers back to old service provider. I run a sales organization and lost a lot of business because my reps couldn't text customers. What a waste of time and energy and not to mention 5 months of charges (over $2,000). DO NOT GO WITH THIS PHONE PROVIDER!!!

Solarguy101

6 months ago

Response from developer

Hi Brian, Thank you for sharing this feedback. We are truly sorry for the disruption and the frustration you experienced. Our Number Operations team has been thoroughly communicative with you throughout the carrier slowdown. The carrier had a handful of rejections surrounding their privacy policy and opt-in process. This led to delays and an A2P rejection, resulting in SMS being unable to be active in this case. Nonetheless, we understand the impact of this and appreciate you bringing it to our attention. This matter was raised with the team once again, who will be in touch with you.

Don’t do latest update !

Ever since the last update this app is horrible please fix this! Everyone sounds like a robot ! Horrible connection

chickennohead

6 months ago

Response from developer

Hi there, we're sorry to hear about this. Could you write to us at support@aircall.io with more details of your issue? We'd love to help you troubleshoot.

Déçue de la nouvelle appli

La nouvelle version est trop chargée, ne tient pas les filtres choisis d un jour à l’autre, ne permet pas de faire disparaître les conversations fermées.
L ancienne version était simple, claire et pratique. Il aurait été judicieux de laisser le choix entre les 2 versions

Sophise

7 months ago

Response from developer

Bonjour Sophise, nous sommes désolés d’apprendre cela. Pourriez-vous nous écrire à support@aircall.io avec plus de détails sur votre problème ? Nous serions ravis de vous aider à résoudre cela.

Used to be better

rrouw

8 months ago

RUN AWAY!!! Don’t walk

Aircall has been a daily source of frustration for our team. We experience technical problems almost every single day, from dropped calls and unstable connections to audio quality issues that make basic conversations difficult. Sometimes when people call us, it doesn’t even ring. The platform is simply unreliable for a business phone system that’s supposed to support real client relationships.

Aside from making and receiving calls themselves, another challenge is messaging. We routinely do not receive texts from important people in our professional network, which has directly impacted communication, responsiveness, and credibility. When you’re missing messages from clients, candidates, and partners, that’s not a “bug.” That’s a business risk.

Overall, we’re extremely disappointed. A business phone system should create reliability and efficiency, not daily operational friction. Aircall has done the opposite. We expected enterprise-grade performance and instead received constant technical problems and communication failures.

AircallSucks

8 months ago

Response from developer

Hello, Thank you for sharing this feedback with us, and we’re truly sorry for the disruptions your team has experienced. At Aircall, we take these issues very seriously. Your notes have escalated this to the relevant teams for immediate review. We understand the importance of addressing issues like yours promptly and would like to investigate further. Could you please reach out to us directly so we can gather more details and work towards a resolution? Thank you again for bringing this to our attention.

Très compliqué de se connecter

Le sso Google ne marche pas , un galère sans nom pour se logguer

tdvirb)pnpvzm

8 months ago

Response from developer

Bonjour, Merci d’avoir partagé votre retour. Nous sommes désolés pour la gêne occasionnée et prenons au sérieux vos difficultés de connexion, notamment avec le SSO Google. Nous apprécions votre feedback et vous invitons à contacter notre équipe Support avec details afin qu’ils puissent diagnostiquer le problème et trouver une solution. Bien à vous, L'équipe d'Aircall

Mobile app sucks

The desktop and online version of this app are great. Very easy to setup and syncs easily with HubSpot. But most of my calls are taken via the mobile app on my iPhone and it is bad. The connection is always iffy. There is a delay during most calls. The UI is clunky. After you send an sms the text remains in the text box so to send another text you have to first delete the words in the text bo then write your next message. All of the functions in HubSpot like transcript saving and automated texts work great but I still have to switch because the mobile app is too frustrating.

Fathead6979