It CAN get worse.
The app has never been great, but here we are halfway through 2026 and carrier pigeons would be more reliable than Intercom’s app. It is infuriating that the app is decades behind the web version. For the love of customer service please give the people what we are asking for (and deserve).
Blurry Transitions When Scrolling Through Different Sections
The app still becomes noticeably blurry when navigating between different panels, which makes it feel unpolished and frustrating to use. The issue was temporarily improved at one point, but it was never fully resolved. I also contacted the support team, but even after the 5.0.8 update, the problem persists.
The version before the Liquid Glass redesign provided a much smoother and more consistent experience. I hope the team prioritizes fixing these UI issues and brings the app in line with the latest iOS design standards.
The version before the Liquid Glass redesign provided a much smoother and more consistent experience. I hope the team prioritizes fixing these UI issues and brings the app in line with the latest iOS design standards.
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Typing box
The typing box does not let you see what you are typing
Not a Business Grade App
Constantly buggy with each release. Makes using the application difficult. The company has poor software development standards and doesn’t care about their Users.
Roto
Está rota la barra de texto para mandar mensajes no es responsive para 16 pro Max
Getting worse over time
Being able to quickly respond to customers when mobile is extremely important, but this app seems to be in a development death spiral. It’s gotten so bad that I can’t reliably do basic things like draft a response that has more than one line. Randomly crashes on start up. Etc., I hope intercom gets this app back in shape before I move my business to another less expensive service.
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Terrible
It seemed like things couldn't get any worse, but after the latest update, the app has become unusable: the text input field doesn't display anything beyond the first line, messages won't send, you can't copy the information you need from the dialogs, and you have to refresh the page to see new dialogs. On the plus side, they added a dark theme.
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Can’t see messages
This update was silly, you can’t even write long messages anymore. Stop vibe coding updates
It’s getting worse and worse
It’s totally subpar compared to the web service. You can insert an article without it being part of its own message. The text field to reply now only shows one line with no ways to see what you’re typing beyond.
Useless since the latest update.
Since the last update, the app has become completely unusable.
It is no longer possible to write multi-line responses. Halfway through typing a message, it simply disappears. It is also impossible to send any pictures at all.
Intercom is not cheap by any means, and this app is lacking the most basic functionality. At this point, you might as well scrap the codebase, give Opus 4.8 your API docs, and pray for the best. It would almost certainly be better than whatever this misery is.
I have now resorted to using your web app on mobile, which is also incredibly buggy on the phone.
It is no longer possible to write multi-line responses. Halfway through typing a message, it simply disappears. It is also impossible to send any pictures at all.
Intercom is not cheap by any means, and this app is lacking the most basic functionality. At this point, you might as well scrap the codebase, give Opus 4.8 your API docs, and pray for the best. It would almost certainly be better than whatever this misery is.
I have now resorted to using your web app on mobile, which is also incredibly buggy on the phone.
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Full off bugs
The new update is full of bugs and is unusable. App keeps crashing, typing messages keep getting deleted and won’t expand when typing (single line only)
Can’t even fix the basics
This company needs to get back to basics and fix its mobile app. It keeps crashing, no matter how many updates they publish. God forbid what happens when they sell to Salesforce. Time for a vibecoded bespoke tool me thinks
App finally gets an update and it’s somehow worse
The app was finally updated, and now images don’t show in conversations. This app needs a complete overhaul to match the UI of the web app. It’s unusable as a mobile app
Unable to respond on a ticket
Tried to respond to a customer on a conversation, and could only view the first line of my own text. Am unable to scroll down or use my space bar or finger to move the cursor to see if I’m even still typing to edit. I can’t scroll up at all. I can’t see if it even continued my typing past the first line.
This is absolutely useless for other than viewing tickets.
Please correct this bug, so that the text moves up while I type and allows the responder to actually view what they’re typing.
This is absolutely useless for other than viewing tickets.
Please correct this bug, so that the text moves up while I type and allows the responder to actually view what they’re typing.
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Crashing
Constantly crashing. Can’t open. Was working before update
Wird immer schlimmer die App
Mit der Übernahme durch Salesforce erwarte ich auch gar nichts mehr. Die App hat mich die letzten 4-5 Jahre mobil halbwegs den Support machen lassen, wenn ich nicht am Rechner war.
Aber jenseits von comfort und Service. War „ok“.
Jetzt war ganz übel und nach und nach wird wieder korrigiert wie man am Verlauf der Updates sieht.
Einfaches Management von Outbounding/Knowledgebaseartikel sind unmöglich über die App. Das sollten Basic sein, die auch hier über die App verfügbar gemacht werden sollten.
Aber jenseits von comfort und Service. War „ok“.
Jetzt war ganz übel und nach und nach wird wieder korrigiert wie man am Verlauf der Updates sieht.
Einfaches Management von Outbounding/Knowledgebaseartikel sind unmöglich über die App. Das sollten Basic sein, die auch hier über die App verfügbar gemacht werden sollten.
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Too expensive
Costs way too much to use and the app is not very useful at all.
Can’t even open images and zoom in on the new version 5. Ruin the app even more.
Can’t even open images and zoom in on the new version 5. Ruin the app even more.
They messed it up!
It was an ok app, but after the latest update it became unusable - absolute AI slop.
Can’t even login app crashes
As soon as you log into the account, the app keeps crashing. Unacceptable company that big.
Update issue
Guys, the app is really bugging A LOT after this last release. Even when the agent is set to “away” it continues to get notifications, I even log off and was still getting notifications out of nowhere. The assignments are not clear, it mix the assign to me and all chats, so please take a look 😮💨
