Getting worse over time
Being able to quickly respond to customers when mobile is extremely important, but this app seems to be in a development death spiral. It’s gotten so bad that I can’t reliably do basic things like draft a response that has more than one line. Randomly crashes on start up. Etc., I hope intercom gets this app back in shape before I move my business to another less expensive service.
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Unable to respond on a ticket
Tried to respond to a customer on a conversation, and could only view the first line of my own text. Am unable to scroll down or use my space bar or finger to move the cursor to see if I’m even still typing to edit. I can’t scroll up at all. I can’t see if it even continued my typing past the first line.
This is absolutely useless for other than viewing tickets.
Please correct this bug, so that the text moves up while I type and allows the responder to actually view what they’re typing.
This is absolutely useless for other than viewing tickets.
Please correct this bug, so that the text moves up while I type and allows the responder to actually view what they’re typing.
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Latest version has so many bugs
This new build has an insane number of bugs. It doesn’t even auto update when you open the app, so you never know if you’re looking at the most recent chats. You can’t see team faces or names, and team search no longer works. Closed chats don’t go to the closed tab unless you go to the closed tab and go backwards. It freezes often. This is what happens when you sell to Salesforce.
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A billion dollar company with an app from 2010
Useless! Can’t do tickets and always crashes
Doesn’t work
Can’t close conversations with required attributes
Too expensive
Costs way too much to use and the app is not very useful at all
Rubbish
For an app that costs $100 a month, it’s just awful.
Translations don’t work properly. Copilot doesn’t work. Messages doesn’t queue to send.
It’s more accurate to say that intercom doesn’t have a mobile app.
Translations don’t work properly. Copilot doesn’t work. Messages doesn’t queue to send.
It’s more accurate to say that intercom doesn’t have a mobile app.
Expensive for non-working app
They completely neglect their app which is crazy considering what they charge monthly.
Constantly Crashes
This app constantly crashes. Imagine writing lengthy responses to chats and then losing them all because the app crashes. Imagine simply scrolling to locate a message in the string and it crashes. Zero productivity from this App.
Old fashioned and Abandonded
Intercom simply doesn’t care about their mobile app.
Translation
Translation doesn’t work
Keeps crashing
Keeps crashing when I load a conversation
Can’t scroll
The app isn’t usable as you can’t scroll, it causes the app to shut down.
Outdated. New customers beware.
This app seems to have been abandoned. It doesn’t reflect any of the features or functions we use on the web/desktop version. It’s hard to scroll through tickets and threads with unpredictable scroll behavior. The UI/UX does not match the app at all. It’s so bad that we’ve considered moving to another service because we’re not able to properly handle tickets on mobile. Offering 24/7 support when it’s difficult to reply unless you’re on your desktop computer makes this service a lot less attractive. The app does the absolutely bare minimum, if that. You might as well just use an actual email client. If they update it to match the current features and functionality I will be happy to use it again but right now it is doing less than the bare minimum I’d expect.
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App crashed
App crashed Everytime while reading the conversation
Consistent crashing
Please update the app and fix the bugs. The app continuously crashes when reading longer conversations; especially email conversations.
Crashes every time
It unfortunately crashes every time
Crashes constantly !
Wtf! Paying almost $200 a month and the iPhone app is almost unusable. It’s been crashing constantly for more than three or four months now. There’s lots of other reviews, complaining about it, and still no fix??? I’m switching to Shopify messaging. I’m done !
Basic would be an understatement
This is such a horrendous app, especially considering the associated costs. Macros/canned reply formatting is a mess, ticket titles display “18 minutes ago ago”, there’s no basic formatting options, usable variables etc.
Crashes all the time
This app is unusable because of how much it crashes. I can’t even open it to send one reply to a customer. It crashes as soon as I hit Send, and the message does not go through. Sometimes it crashes earlier while I’m in the process of typing the message. It would be extremely helpful to have Intercom on my phone for use on the go but this app is basically pointless.
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