App freezing issues and disappointing support experience
I have encountered repeated issues with the app freezing. After working only a few tickets, the app locks up and must be fully closed and reopened. I reported this problem through the company’s support email, but after waiting a week with no response, I called their support line.
Unfortunately, the representative I spoke with was unprofessional and appeared unfamiliar with how the app operates. When I provided screen recordings showing the freezing issue, he incorrectly stated that this was normal behavior and did not welcome further discussion.
I was eventually connected with another agent who explained that the company is no longer making improvements to the app. This is confusing, as I continue to receive update prompts labeled “minor bug fixes,” yet the freezing problem remains unresolved.
Unfortunately, the representative I spoke with was unprofessional and appeared unfamiliar with how the app operates. When I provided screen recordings showing the freezing issue, he incorrectly stated that this was normal behavior and did not welcome further discussion.
I was eventually connected with another agent who explained that the company is no longer making improvements to the app. This is confusing, as I continue to receive update prompts labeled “minor bug fixes,” yet the freezing problem remains unresolved.
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UUUnsatisfied user..
Deleting our API TOKENS
The app is fine. But this dumb company is force expiring our API tokens because they’ve decided to migrate to OAuth. You know what? I don’t care what you decided. That is integrated into a bunch of our services and integrations and you’ve just created a bunch of work for us. ZERO stars if it were possible.
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Sshane.bne.au
Update made it harder to use
The last update made things harder to find and use, things that don’t look like buttons with multiple selections are buttons now, with no outlines or other indicators they are buttons. It feels like a step backward in functionality.
UUKUtech
Works well
Works well. I really wish there was a dark mode.
SSoundtechjess
Not great
As a product manager i use Zendesk for support, and i can tell you this app is really poorly thought out in terms of UI and UX. Additionally the attachments that our customers send only appear in the Zendesk app about half the time. I would consider changing my review if this bug is fixed. I look like an idiot asking customers to send their photo again when they already attached it to the first message.
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MMattTheGreat55
