Update made it harder to use
The last update made things harder to find and use, things that don’t look like buttons with multiple selections are buttons now, with no outlines or other indicators they are buttons. It feels like a step backward in functionality.
Works well
Works well. I really wish there was a dark mode.
Not great
As a product manager i use Zendesk for support, and i can tell you this app is really poorly thought out in terms of UI and UX. Additionally the attachments that our customers send only appear in the Zendesk app about half the time. I would consider changing my review if this bug is fixed. I look like an idiot asking customers to send their photo again when they already attached it to the first message.
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Not useful for school districts . Avoid
Developers seem to have abandoned this product: it will freeze and is not useful at all for school districts due its unresponsiveness. Does not allow simple copy/paste. Use any other helpdesk product and you will be more productive and you clients will be happier.
Simply appalling
So my Zendesk just kicked me out for periodic authentication. I now can’t sign back in because no keyboard appears at the page where I am meant to enter the 6 digit 2FA code. What a joke.
