Deleting our API TOKENS
The app is fine. But this dumb company is force expiring our API tokens because they’ve decided to migrate to OAuth. You know what? I don’t care what you decided. That is integrated into a bunch of our services and integrations and you’ve just created a bunch of work for us. ZERO stars if it were possible.
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Update made it harder to use
The last update made things harder to find and use, things that don’t look like buttons with multiple selections are buttons now, with no outlines or other indicators they are buttons. It feels like a step backward in functionality.
Works well
Works well. I really wish there was a dark mode.
Not great
As a product manager i use Zendesk for support, and i can tell you this app is really poorly thought out in terms of UI and UX. Additionally the attachments that our customers send only appear in the Zendesk app about half the time. I would consider changing my review if this bug is fixed. I look like an idiot asking customers to send their photo again when they already attached it to the first message.
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Not useful for school districts . Avoid
Developers seem to have abandoned this product: it will freeze and is not useful at all for school districts due its unresponsiveness. Does not allow simple copy/paste. Use any other helpdesk product and you will be more productive and you clients will be happier.
