App freezing issues and disappointing support experience
I have encountered repeated issues with the app freezing. After working only a few tickets, the app locks up and must be fully closed and reopened. I reported this problem through the company’s support email, but after waiting a week with no response, I called their support line.
Unfortunately, the representative I spoke with was unprofessional and appeared unfamiliar with how the app operates. When I provided screen recordings showing the freezing issue, he incorrectly stated that this was normal behavior and did not welcome further discussion.
I was eventually connected with another agent who explained that the company is no longer making improvements to the app. This is confusing, as I continue to receive update prompts labeled “minor bug fixes,” yet the freezing problem remains unresolved.
Unfortunately, the representative I spoke with was unprofessional and appeared unfamiliar with how the app operates. When I provided screen recordings showing the freezing issue, he incorrectly stated that this was normal behavior and did not welcome further discussion.
I was eventually connected with another agent who explained that the company is no longer making improvements to the app. This is confusing, as I continue to receive update prompts labeled “minor bug fixes,” yet the freezing problem remains unresolved.
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Deleting our API TOKENS
The app is fine. But this dumb company is force expiring our API tokens because they’ve decided to migrate to OAuth. You know what? I don’t care what you decided. That is integrated into a bunch of our services and integrations and you’ve just created a bunch of work for us. ZERO stars if it were possible.
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Update made it harder to use
The last update made things harder to find and use, things that don’t look like buttons with multiple selections are buttons now, with no outlines or other indicators they are buttons. It feels like a step backward in functionality.
Works well
Works well. I really wish there was a dark mode.
Not great
As a product manager i use Zendesk for support, and i can tell you this app is really poorly thought out in terms of UI and UX. Additionally the attachments that our customers send only appear in the Zendesk app about half the time. I would consider changing my review if this bug is fixed. I look like an idiot asking customers to send their photo again when they already attached it to the first message.
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Not useful for school districts . Avoid
Developers seem to have abandoned this product: it will freeze and is not useful at all for school districts due its unresponsiveness. Does not allow simple copy/paste. Use any other helpdesk product and you will be more productive and you clients will be happier.
Simply appalling
So my Zendesk just kicked me out for periodic authentication. I now can’t sign back in because no keyboard appears at the page where I am meant to enter the 6 digit 2FA code. What a joke.
Latest version 2.5.2 broken
Constant failed, try again when trying to view tickets.
App freezing issues and disappointing support experience
I have encountered repeated issues with the app freezing. After working only a few tickets, the app locks up and must be fully closed and reopened. I reported this problem through the company’s support email, but after waiting a week with no response, I called their support line.
Unfortunately, the representative I spoke with was unprofessional and appeared unfamiliar with how the app operates. When I provided screen recordings showing the freezing issue, he incorrectly stated that this was normal behavior and did not welcome further discussion.
I was eventually connected with another agent who explained that the company is no longer making improvements to the app. This is confusing, as I continue to receive update prompts labeled “minor bug fixes,” yet the freezing problem remains unresolved.
Unfortunately, the representative I spoke with was unprofessional and appeared unfamiliar with how the app operates. When I provided screen recordings showing the freezing issue, he incorrectly stated that this was normal behavior and did not welcome further discussion.
I was eventually connected with another agent who explained that the company is no longer making improvements to the app. This is confusing, as I continue to receive update prompts labeled “minor bug fixes,” yet the freezing problem remains unresolved.
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I can’t stand it
Use another platform before you get stuck with ZenDesk like I am.
Non Responsive
I’ve used this app for 2 years to handle business needs and I must say it’s honestly HORRIBLE. I’ve used it on Samsung and apple devices and on both operating systems you have to force close or even completely delete and redownload the app to get anything done.
What happened?
Zendesk dev team, why did you guys redesign the app and make it so bad? The image attachments don’t load inline anymore the history doesn’t show in threaded view like it used to. I swipe around and get pushed between tickets too easily. Please please consider reverting to the old UI. This is so much harder to follow now.
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It’s barely does the job
I use Zendesk and the app daily. However I find the app to be buggy and lacking major features and functionality.
Mainly :
1. Can’t use html macros
2. Can’t forward tickets
3. Can’t open links in follow-up tickets
Mainly :
1. Can’t use html macros
2. Can’t forward tickets
3. Can’t open links in follow-up tickets
Good- Some Adjustments Needed
Using this app for the past few months, can’t complain about much, besides 2 features i would like to be added:
1. Like the web interface, on the app the user should be able to see if another agent is also viewing the ticket/editing it.
2. Like web interface, every ticket from a customer should have their past tickets as reference for customer context panel.
1. Like the web interface, on the app the user should be able to see if another agent is also viewing the ticket/editing it.
2. Like web interface, every ticket from a customer should have their past tickets as reference for customer context panel.
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Side Conversations
Where did the button for side conversations go?
Edit: I figured it out on my own. If you’re having an issue with seeing side conversations, click into your settings and toggle the 'New Agent Experience' button.
Edit: I figured it out on my own. If you’re having an issue with seeing side conversations, click into your settings and toggle the 'New Agent Experience' button.
Moyen
Bonne application mais un gros progress est nécessaire surtout ajouter l’option desfuser les tickets
Side Conversations
Where did the button for side conversations go?
Inerface
The old interface was more friendly user. Easier to navigate thru
Works okay
The app is pretty limited and the notification schedule doesn’t work as I get notifications 24/7 no matter what I set in the settings.
Don’t waste your time
The app is very limited, and quirky. Don’t waste your time, use the web site instead. Can’t create side conversations, only respond to existing ones, and can’t upload more than one file to a ticket at a time.
