Comparison

Zendesk Support vs Brex

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Zendesk Support

Manage customer support tickets and team performance from anywhere. This app provides real-time updates, ticket management, and customer insights for agents and managers on the go.

Highlights
  • Real-time ticket notifications
  • Manage tickets on the go
  • View customer profiles and details
  • Track team workload and performance
  • Create and update tickets
  • Add attachments to tickets
Features
Read full description

Zendesk Support for iOS is built for agents, team leads, and managers on the move. It's a fast and secure productivity tool that gives you visibility to your account in real time. Get ahead of the day and keep things running by bringing the right people, conversations, and information together. Support for iOS is available for iPhone and iPad, so you can access Zendesk whether you’re at your office or on the go! Some of the key features you’ll find in the app: // Run your business from the field If you work in the field, we’ll keep your business running while on the move - take a photo or upload and view attachments to tickets, and get context with tags, notes, and important customer details in profiles. // Get real-time notifications for critical updates Real-time push notifications on critical customer updates, a list of activity on your tickets in the notification feed. Configure which notifications you receive by group and when you want them, by day and time. // Focus on today Get a snapshot of your ticket views to review volume, demand, and figure out what needs to be prioritized for your account. // Track team performance If you’re a manager, you can track current workload and see how your team is doing from the palm of your hand! // Continue a conversation, or create new tickets Add the right people to the conversation with @mentions, create new tickets and update assignee, CC, plus add Followers, tags, and any other fields while on the move. // Search to find context on your customer Have better insights while on the move, by viewing a customer’s profile to see tags, organizations, notes, requests, and more. We love feedback, so if we can do something better, please tell us! Our mobile team read every support ticket. Send us feedback directly through the app in the Settings tab. Zendesk builds software for better customer relationships. Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets. Learn more about Support and create a free account here: https://www.zendesk.com/support

About

Brex

Manage corporate finances with integrated business accounts, corporate cards, and expense tracking. Streamline reimbursements, payments, and business travel all from a single platform.

Highlights
  • Corporate cards
  • Expense management
  • Reimbursements
  • Business accounts
  • Business travel booking
  • Global payments
  • 24/7 live support
Features
Read full description

Brex offers corporate cards, expense management, reimbursements, business accounts, and travel — all on one unified, global platform. The Brex mobile app gives you full, fast access to your Brex account and card. Use the app to make purchases, check spending limits and policies, submit expenses, request or approve reimbursements, send payments anywhere, and more. Download the free Brex app to: • Use your card without reaching for your wallet • Easily check what’s allowed per your expense policy • See any pending tasks at a glance in your inbox • Add missing receipts (many are added automatically!) • Book and manage business travel with global inventory • Send and receive ACH and wire payments anywhere • Store funds in an FDIC-insured business account • Schedule or cancel recurring or one-time payments • Reach live support 24/7 from anywhere Brex accounts also integrate with your existing tools, including QuickBooks, NetSuite, Workday, Coupa, Gusto, WhatsApp, and Slack, to help you streamline workflows and close the books faster Download the app or visit brex.com to get started.

Screenshots

Zendesk Support4 screens
Brex4 screens

Verdict

The call

The clearest difference is rating: Brex at 4.8 against Zendesk Support's 4.5. Brex also leads on update cadence (weekly vs monthly) and review sentiment (44% vs 24%). Zendesk Support's advantage is device support (3 vs 1). On price, ratings volume, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Brex holds the better App Store score, 4.8 against 4.5. Both are backed by a comparable volume of ratings — 4.2K and 8.8K respectively. Written reviews point the same way: 24% of Zendesk Support's written reviews are positive against 44% of Brex's.

UpkeepUpdate frequency

Zendesk Support ships an update monthly, Brex weekly. The most recent releases landed on October 19, 2026 and October 18, 2026 respectively.

Scorecard4 real differences · 6 level
Zendesk Support versus Brex: the parameters behind the verdict, then further details
ParameterZendesk SupportBrex
PriceFreeFree
Rating4.5 (4.2K ratings)4.8 (8.8K ratings) — better
Positive reviews23.7% of reviews44.3% of reviews — better
Number of ratings4.2K8.8K — better
Update frequencyMonthlyWeekly — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPod — betteriPhone
Requires iOS15.0 — better16.4
Further details — not scored
Size98 MB144 MB
Age rating4+4+
DeveloperZendeskBrex

Customer experience

Zendesk Support

All ratings4,197 ratings
Positive87.4%
Neutral5.2%
Negative7.3%
Written reviews405 reviews
Positive23.7%
Neutral17.8%
Negative58.5%

Brex

All ratings8,835 ratings
Positive96.2%
Neutral1.0%
Negative2.8%
Written reviews140 reviews
Positive44.3%
Neutral2.9%
Negative52.9%

User reviews

Zendesk Support

From 4.2K App Store ratings

What we love

  • 🚀 Easy to use mobile version
  • 👍 Convenient for on-the-go support
  • 🚀 Straightforward interface
  • 🚀 Useful for tracking tickets

Room to improve

  • 🐛 Crashes and freezes frequently
  • 🐛 Notifications not working as expected
  • 🐛 Inconsistent with web version
  • 🐛 Login issues, constantly logging out
  • 🐛 Slow performance and load times

Brex

From 8.8K App Store ratings

What we love

  • 🚀 Easy to use
  • 🚀 Convenient receipt management
  • 🚀 Efficient expense tracking
  • 🚀 Helpful notifications
  • 🚀 Smooth interface

Room to improve

  • 🐛 Unreliable login process
  • 🐛 Slow check deposit
  • 🐛 Limited app functionality
  • 🐛 Inconsistent account closure policies
  • 🐛 Lack of transparency in decision-making

Bugs and requests

Zendesk Support

Reported bugs

4 issues
  • Notification badge never clears
  • Cannot see images/attachments inline
  • Inability to reply to tickets or update ticket status
  • Inconsistent behavior when applying macros

Requested features

5 requests
  • Dark mode option
  • Better integration with other Zendesk features
  • Ability to create and manage tickets
  • Improved macros and text formatting
  • More customization options for views and notifications

Brex

Reported bugs

4 issues
  • Check deposit issues
  • Incorrect transaction categorization
  • Unreliable account linking
  • Inconsistent app behavior

Requested features

4 requests
  • Ability to change flights directly in the app
  • Improved iPad support
  • Restore gold card in Apple Wallet
  • Searchable transaction history in the app

In-app purchases

None

Zendesk Support

No in-app purchases

None

Brex

No in-app purchases

Questions

Is Zendesk Support free?
Zendesk Support is free to download, with no in-app purchases.
Is Brex free?
Brex is free to download, with no in-app purchases.
Which has better reviews, Zendesk Support or Brex?
Brex is rated higher. Zendesk Support averages 4.5 out of 5 from 4.2K ratings, while Brex averages 4.8 from 8.8K ratings.
Do Zendesk Support or Brex have ads?
Neither Zendesk Support nor Brex shows ads.
Which is updated more often, Zendesk Support or Brex?
Zendesk Support ships an update monthly, and Brex weekly. Most recently, Zendesk Support was updated on October 19, 2026 and Brex on October 18, 2026.

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