Crisp

Crisp

Chat with your customers

516 ratings
187 reviews
Free

Details

  • Released
  • Updated
  • February 25, 2016
  • April 1, 2026
Crisp screenshot #1 for iPhone
Crisp screenshot #2 for iPhone
Crisp screenshot #3 for iPhone
Crisp screenshot #4 for iPhone
iphone
ipad
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About

Manage customer conversations from multiple channels in a unified inbox. This app provides a powerful shared inbox experience optimized for mobile, allowing businesses to offer excellent customer service on the go. It integrates various communication tools and includes features like CRM and chatbots.

Multi-channel customer inbox
Team inbox management
Mobile-optimized experience
CRM integration
Chatbots
Help articles and shortcuts
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What users say

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What's New in Crisp

6.8.3

April 1, 2026

- fix: When switching websites operators and inboxes might not have been updated - fix: Crash that could occur when switching between websites - fix: Inbox selector button could disappear on iOS 26 when sub-inbox name is long - feat: Notification settings now show diagnostics when push notifications are misconfigured

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User reviews

Email spammers

Even when you uncheck every single box for emails they still bombard you every day with lots of stupid emails. Spam spam spam spam spam spam spam don’t even bother with them you’ll just have constant emails spammed every day and you can’t get away from it

Amazing tech

Tech is good

Impressively bad

The list of issues with Crisp is endless. You can sign up with Google on the website, but then this app requires a password making it impossible to login without resetting your account. And people have pointed this out in reviews and yet they haven’t updated the app. The settings for the chat window are seemingly completely ignored. Their platform specific libraries seem to randomly stop working or never start working at all. Push notifications even once set up never get delivered. In app notifications that don’t require any special set up rarely fire. And their own support chat is pure AI slop. It’s impossible to get real support for any issue which you will certainly encounter. Do yourself a favor and do not download this app or engage with this company in anyway. Run!
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Not the same as web

The app is decent but not even close to the functions of the web based platform. The search function on the app is also not good at all because it won’t recognize past chats in full, specially when searching emails of customers

Lots of work to do on the app

I like it

Pretty happy with the app so far

User experience

🐞

Reported Bugs

5 issues

Login screen freezes

Bug

Incompatible with newer iOS versions

Bug

Notification sound not working

Bug

Conversation filtering issues

Bug

Inability to edit user profiles

Bug

Requested Features

6 requests

Dark mode option

Feature

Bulk message management

Feature

Improved mobile UI/UX

Feature

Advanced analytics and reporting

Feature

Customizable notification settings

Feature

Multilingual support

Feature

FAQ

What does the Crisp app do?

The Crisp app provides a powerful multi-channel helpdesk and shared inbox experience optimized for mobile devices. It allows businesses to manage customer conversations from various platforms like WhatsApp, Emails, Telegram, and social media in one central location.

What are the key features of Crisp?

Key features include a unified multi-channel inbox, team inbox management, mobile optimization for on-the-go service, CRM integration, chatbots for automation, and access to help articles and shortcuts. It also supports audio and video calls.

Is Crisp free to use?

Yes, Crisp offers a free business chat app for B2B and B2C companies. While the core functionality is free, specific advanced features or higher usage tiers might be subject to different pricing models not detailed in this description.

What platforms is Crisp available on?

The description specifically mentions a mobile app, indicating it is available for smartphones. It also implies a web-based or desktop counterpart for a full shared inbox software experience.

How can Crisp improve customer service?

By centralizing all customer messages from multiple channels into a single shared inbox, Crisp ensures no customer query is missed. The mobile optimization allows teams to respond quickly from anywhere, while features like CRM and chatbots enhance efficiency and personalization.