1. Home
  2. 💼 Business
  3. Chatway Live Chat & AI Chatbot
Chatway Live Chat & AI Chatbot

Chatway Live Chat & AI Chatbot

Live chat for websites

288 ratings
112 reviews
💼 Business
🔧 Utilities
Free

Details

Released
August 10, 2023
Updated
October 20, 2026

Features

Developer

Chatway
✨Promote your app ✨
Chatway Live Chat & AI Chatbot screenshot #1 for iPhone
Chatway Live Chat & AI Chatbot screenshot #2 for iPhone
Chatway Live Chat & AI Chatbot screenshot #3 for iPhone
Chatway Live Chat & AI Chatbot screenshot #4 for iPhone
Chatway Live Chat & AI Chatbot screenshot #5 for iPhone
Chatway Live Chat & AI Chatbot screenshot #6 for iPhone
Chatway Live Chat & AI Chatbot screenshot #7 for iPhone
Chatway Live Chat & AI Chatbot screenshot #8 for iPhone
📌Ready
Reviews summary↘︎
⭐112
Reviews↘︎
📝15+ tags
Tags↘︎
🔄6+ apps
Alternatives↘︎
❓5 answered
FAQ↘︎
📦~ in 1 week
Updates frequency↘︎
🖼️Get Icon
Icons↘︎

About

Connect with your website visitors in real-time, anytime, anywhere. Respond to live chats, view visitor activity, and manage conversations from multiple channels directly on your mobile device. Gain insights into visitor behavior and order data to provide faster, more personalized support.

✓Real-time visitor tracking
✓Multi-channel chat management
✓Visitor behavior insights
✓Customer order and product data
✓Customizable notifications
✓Saved replies for faster responses
✓Screenshot and document sharing
Show original description

What users say about Chatway Live Chat & AI Chatbot

Reviews of Chatway Live Chat & AI Chatbot are mostly positive: the Business app is rated 4.9/5 from 288 App Store ratings. What users like most: easy to use, seamless and fast. Top complaints: notifications and visitor tracking not working, useless interface and live tracking. Summarized from real user reviews.

Positive things

  • 👍Easy to use
  • 🚀Seamless and fast
  • 💡Great customer service
  • 🚀Intuitive and well-organized
  • 🚀Simple tools and dashboards
  • 👍Affordable option
  • 👍Reliable and consistent
  • 👍Modern and professional design
  • 👍Focused on customer service
  • 👍Integrates well with BigCartel and Wordpress

Negative things

  • 🐛Notifications and visitor tracking not working
  • 🐛Useless interface and live tracking
See all reviews

What's New in Chatway Live Chat & AI Chatbot

2.0.534

October 20, 2026

- Start new conversations on mobile - Compose and send new emails directly from the Chatway app. - Choose an existing contact or enter an email address, and add up to 3 CC recipients. - Save unfinished emails as drafts and continue writing later. - Start WhatsApp conversations using approved templates when your WhatsApp account is connected

More

User reviews

Most RecentHighest RatedLowest Rated

Great & Easy to Set Up

Very flexible and easy to configure. Lots of options to customize, and the instant FAQs are very useful. I also really like the app on my phone, so I can chat with customers in real time using the app.
RURobin @ RISE United

Roddy Technologies ltd

Best live chat assistance app you won't even notice a difference between the paid version and the free version the live chat is extremely important and helpful for small and large businesses
DODivine Ofeh

Awesome support

I had an installation issue that took several hours (due to limited options at my hosting provider). The team (Patrick in particular) was patient, efficient, & professional throughout the process. The app itself does just what it says.
TTedMoore

I fully recommend Chatway

It’s very easy to use
CChristwill764

Great!

Customizable and great UX
MMintChipkids
See 107 more reviews

User experience

🐞

Reported Bugs

3 issues

Login screen freezes

Bug

Incompatible with older devices

Bug

Notifications not working on some devices

Bug
✨

Requested Features

3 requests

Add email feature to directly email customers

Feature

Add pop-up toolbar with more tools like call, WhatsApp, book now

Feature

Improve lead generation capabilities

Feature

FAQ

What does Chatway Website Live Chat do?

This app allows you to chat with your website visitors in real-time, even when you're away from your desk. It provides tools to view visitor activity, manage conversations from various channels, and access customer data to resolve issues faster.

What are the key features of this app?

Key features include real-time visitor tracking, viewing pages visited and device details, accessing customer order and product data within chats, managing conversations from multiple channels like email and Messenger, and using saved replies for quick responses.

Is Chatway Website Live Chat free to use?

Based on the provided information, the app is listed as 'free' and does not mention any in-app purchases or ads, suggesting it is a free service.

What kind of devices is this app compatible with?

The app is designed for mobile devices, allowing you to manage chats and track visitors from your phone. A web app version is also available for added flexibility on mobile or desktop.

How can this app help my business?

It helps resolve customer issues faster by providing full visitor context and order data, offers instant real-time support to reduce frustration, enables smoother team collaboration by assigning chats, and keeps you productive on the go by managing conversations from your phone.