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Chatway Live Chat & AI Chatbot

Chatway Live Chat & AI Chatbot

Live chat for websites

276 ratings
111 reviews
🔧 Utilities
💼 Business
Free

Details

  • Released
  • Updated
  • August 10, 2023
  • August 22, 2026

Features

Developer

Chatway
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Chatway Live Chat & AI Chatbot screenshot #1 for iPhone
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Chatway Live Chat & AI Chatbot screenshot #8 for iPhone
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Reviews summary↘︎
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❓5 answered
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About

Connect with your website visitors in real-time, anytime, anywhere. Respond to live chats, view visitor activity, and manage conversations from multiple channels directly on your mobile device. Gain insights into visitor behavior and order data to provide faster, more personalized support.

✓Real-time visitor tracking
✓Multi-channel chat management
✓Visitor behavior insights
✓Customer order and product data
✓Customizable notifications
✓Saved replies for faster responses
✓Screenshot and document sharing
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What users say

Summarized from real user reviews of Chatway Live Chat & AI Chatbot. Based on 276 reviews and a 4.9/5 average, it highlights the 10 positives and 2 negatives reviewers mention most about this Business app.

Positive things

  • 👍Easy to use
  • 🚀Seamless and fast
  • 💡Great customer service
  • 🚀Intuitive and well-organized
  • 🚀Simple tools and dashboards
  • 👍Affordable option
  • 👍Reliable and consistent
  • 👍Modern and professional design
  • 👍Focused on customer service
  • 👍Integrates well with BigCartel and Wordpress

Negative things

  • 🐛Notifications and visitor tracking not working
  • 🐛Useless interface and live tracking
See all reviews
+1

What's New in Chatway Live Chat & AI Chatbot

2.0.499

August 22, 2026

- AI escalation notifications: A separate option for when AI escalates to a human. - Chat assignment notifications: Notify agents when a chat is assigned to them.

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User reviews

Most RecentHighest RatedLowest Rated

Roddy Technologies ltd

Best live chat assistance app you won't even notice a difference between the paid version and the free version the live chat is extremely important and helpful for small and large businesses
Divine OfehDivine Ofeh

Awesome support

I had an installation issue that took several hours (due to limited options at my hosting provider). The team (Patrick in particular) was patient, efficient, & professional throughout the process. The app itself does just what it says.
TedMooreTedMoore

I fully recommend Chatway

It’s very easy to use
Christwill764Christwill764

Great!

Customizable and great UX
MintChipkidsMintChipkids

Intuitive

The first impression was awesomely an intuitive feeling and design
RPTEKSRPTEKS
See 106 more reviews

User experience

🐞

Reported Bugs

3 issues

Login screen freezes

Bug

Incompatible with older devices

Bug

Notifications not working on some devices

Bug
✨

Requested Features

3 requests

Add email feature to directly email customers

Feature

Add pop-up toolbar with more tools like call, WhatsApp, book now

Feature

Improve lead generation capabilities

Feature

FAQ

What does Chatway Website Live Chat do?

This app allows you to chat with your website visitors in real-time, even when you're away from your desk. It provides tools to view visitor activity, manage conversations from various channels, and access customer data to resolve issues faster.

What are the key features of this app?

Key features include real-time visitor tracking, viewing pages visited and device details, accessing customer order and product data within chats, managing conversations from multiple channels like email and Messenger, and using saved replies for quick responses.

Is Chatway Website Live Chat free to use?

Based on the provided information, the app is listed as 'free' and does not mention any in-app purchases or ads, suggesting it is a free service.

What kind of devices is this app compatible with?

The app is designed for mobile devices, allowing you to manage chats and track visitors from your phone. A web app version is also available for added flexibility on mobile or desktop.

How can this app help my business?

It helps resolve customer issues faster by providing full visitor context and order data, offers instant real-time support to reduce frustration, enables smoother team collaboration by assigning chats, and keeps you productive on the go by managing conversations from your phone.