Bad experience
I set up this chatbot on my website yesterday, and I've been running into major issues. There's a significant message delay, and I'm unable to reply to my customers. Unfortunately, this has made it a very frustrating experience for our support workflow.
Ψ΄ΩΨ±Ψ§ ΩΨ§ΩΩ Ω Ψ¬Ψ§ΩΩ
Ψ΄ΩΨ±Ψ§ ΩΨ§ΩΩ Ω
Ψ¬Ψ§ΩΩ
Absolutely horrible app
Warning to business owners: I lost multiple customers because of Tawk.
When a potential client leaves the chat before you respond, you wonβt be able to continue the conversation. Imagine having someone interested in your services, only to lose the opportunity because the chat system closes the conversation before you can reply.
I contacted support, but they said, this how we operate and we wonβt charge that.
A live chat platform should help businesses capture leads, not lose them.
When a potential client leaves the chat before you respond, you wonβt be able to continue the conversation. Imagine having someone interested in your services, only to lose the opportunity because the chat system closes the conversation before you can reply.
I contacted support, but they said, this how we operate and we wonβt charge that.
A live chat platform should help businesses capture leads, not lose them.
Show more
Excellent since 2018
We have used tawk.to for our online store since 2018 and have always been very happy with it. The app functions well and we pay for the live agent service, which has worked well. They are quick to answer incoming customer chats, always polite, and customers get the answers they need. Yes, sometimes over the years an agent may not answer a customer inquiry in a way that we would prefer, but that is few and far between and honestly something that should be expected when outsourcing customer serviceβ¦it all comes down to the quality of the knowledge reference database that we provide to Tawk.to, which we have tweaked over the years and have reached a level where 99% of incoming customer requests are handled perfectly. Customers also like that theyβre talking to an actual person instead of an AI. Overall I would definitely recommend Tawk.to.
Show more
Nothing work
Not work on the mobile phone device. And on web browsers only show chat icons if privacy accepted or if browser is in private mode. Mainly not work on mobile phone at all and not show the chat icon on the business website and thatβs minus point that in this time everybody using mobile phone to look or contact business. So no thank you.
Show more
