Tawk.to vs Smartsupp
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Tawk.to
This free live chat application enables website owners to monitor and interact with visitors in real-time. It also offers a free, customizable page for communication. The service is entirely free with no hidden costs or spam.
- Live chat with website visitors
- Visitor monitoring
- Free customizable page
- Real-time communication
- No spam or hidden costs
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tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page. No catch. No spam. No wares. It's truly free and always will be.
Smartsupp
Enhance online sales with AI-powered chatbots and live chat. Engage visitors 24/7, consolidate communications from multiple channels, and automate lead conversion. Gain insights into performance and customer satisfaction to foster loyalty.
- AI chat assistants
- Unified chat inbox
- Automated messages & chatbots
- Lead generation tools
- Performance reports
- Customer satisfaction insights
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AI, LeadGen chatbots, live chat, and more are waiting for you at Smartsupp. It’s a go-to tool if you want to grow your online sales. Turn your visitors into loyal customers and reach out to them on autopilot. With over 100,000 thriving webshops and websites leveraging our platform, Smartsupp has become a popular and reliable chat solution. And here are the capabilities that make it so: AI chat assistants are always available to engage with both customers and visitors, providing round-the-clock support and assistance. Have all your chats in one place whether it’s an email, Facebook Messenger or your website. Automated messages and chatbots, key components of our platform, to help you convert leads to deals seamlessly. Reports give you insights into chat performance, customer satisfaction, and help you identify potential buyers, as well as those customers who need extra attention. Your success is our success! Terms of Use (EULA) - https://www.apple.com/legal/internet-services/itunes/dev/stdeula/
Screenshots
Verdict
The clearest difference is in-app purchases: Tawk.to at none against Smartsupp's 12. Smartsupp's advantage is rating (4.1 vs 3.7) and iOS requirement (14.0 vs 16.0). On price, review sentiment, ratings volume and update cadence there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Smartsupp sells 11 in-app purchases, starting at $17.99 per month. Tawk.to asks for nothing beyond the download.
Smartsupp holds the better App Store score, 4.1 against 3.7. Both are backed by a comparable volume of ratings — 210 and 143 respectively. Written reviews complicate that: 59% of Tawk.to's written reviews are positive against 51% of Smartsupp's, so the app with the better star average is not the one people write more warmly about.
Tawk.to ships an update fortnightly, Smartsupp monthly. The most recent releases landed on September 23, 2026 and September 22, 2026 respectively.
| Parameter | Tawk.to | Smartsupp |
|---|---|---|
| Price | Free | Free |
| Rating | 3.7 (210 ratings) | 4.1 (143 ratings) — better |
| Positive reviews | 58.6% of reviews — better | 50.9% of reviews |
| Number of ratings | 210 — better | 143 |
| Update frequency | Fortnightly — better | Monthly |
| Ads | No | No |
| In-app purchases | No — better | Yes |
| Monetization | Free — better | Free with in-app purchases |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 16.0 | 14.0 — better |
| Further details — not scored | ||
| Size | 133 MB | 60 MB |
| Age rating | 4+ | 4+ |
| Developer | tawk.to | Smartsupp.com, s.r.o. |
Customer experience
Tawk.to
Smartsupp
User reviews
Tawk.to
From 210 App Store ratingsWhat we love
- 👍 Useful and free
- 🚀 Excellent functionality
- 💡 Great customer support and suggestions
- 🔒 Secure and reliable
- 👍 Easy to use
Room to improve
- 🐛 Notifications not working
- 🐛 Chats keep crashing
- 🐛 Frequent logouts
- 🐛 Glitchy and unstable
- 🐛 Slow performance
Smartsupp
From 143 App Store ratingsWhat we love
- 👍 Easy to use
- 🚀 Fast and reliable
- ✅ Useful for live chat support
- 💻 Works well on PC
- ✨ Good free version
Room to improve
- 🐛 Frequent crashes
- ❌ Poor support
- 📱 App not working on iOS
- ⚠️ Scam alert (user reported)
- 💸 High subscription fees
Bugs and requests
Tawk.to
Reported bugs
6 issues- Frequent crashes and freezes
- Unreliable notifications
- Inconsistent chat history
- Login and logout issues
- Compatibility problems with newer iOS versions
Show 1 moreShow fewer
- Visitor tracking not working as expected
Requested features
7 requests- Dark mode
- Multilingual support
- Improved notification system
- Visitor history and analytics
- Attachment support in chat
Show 2 moreShow fewer
- Agent status visibility
- Customizable branding options
Smartsupp
Reported bugs
10 issues- App crashes on startup
- Cannot log in
- Chat not working
- Messages not received
- Notifications not working
Show 5 moreShow fewer
- App freezes
- App closes automatically
- Error 404 on login
- Connection failures
- Inconsistent notifications
Requested features
7 requests- Allow writing messages when customer is offline
- Option to set status to offline
- Red badge for unread messages
- Repeat notifications for new chats
- Pre-chat options
Show 2 moreShow fewer
- Dark mode
- macOS application
In-app purchases
Tawk.to
No in-app purchases
Smartsupp
- Standard Package Monthly$17.991 Month
- Standard Package Monthly$30.991 Month
- Standard Package Monthly$34.991 Month
Show 8 moreShow fewer
- Pro Package Monthly$36.901 Month
- Standard Package Monthly$59.991 Month
- Pro Package Monthly2 variants$72.991 Month
- Standard Package Annual$144.991 Year
- Standard Package Annual$259.001 Year
- Standard Package Annual$284.991 Year
- Pro Package Annual$349.001 Year
- Pro Package Annual$699.991 Year
