Tawk.to vs Crisp
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Tawk.to
This free live chat application enables website owners to monitor and interact with visitors in real-time. It also offers a free, customizable page for communication. The service is entirely free with no hidden costs or spam.
- Live chat with website visitors
- Visitor monitoring
- Free customizable page
- Real-time communication
- No spam or hidden costs
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tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page. No catch. No spam. No wares. It's truly free and always will be.
Crisp
Manage customer conversations from multiple channels in a unified inbox. This app provides a powerful shared inbox experience optimized for mobile, allowing businesses to offer excellent customer service on the go. It integrates various communication tools and includes features like CRM and chatbots.
- Multi-channel customer inbox
- Team inbox management
- Mobile-optimized experience
- CRM integration
- Chatbots
- Help articles and shortcuts
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Crisp Team inbox is a powerful multi channel helpdesk that fits in your pocket. Join more than 300 000 businesses around the world. It’s the only shared inbox mobile app that integrates as many features right in your pocket. A shared inbox tailor-made for mobile experiences Willing to offer the best customer service experience whether you’re in front of a computer or on the move with your mobile phone? The Crisp team inbox has been designed to offer everything you need at your fingertips. Manage your team inbox from your mobile phone Used to have a shared inbox software on your computer? You can now have the same experience through our inbox made for teams. Everything has been included so you can manage your team inbox from your mobile phone. help articles, shortcuts, private notes and even audio or video calls have been integrated into Crisp Mobile Helpdesk. Crisp is an all-in-one shared inbox software Don’t get it wrong, Crisp still offers a free business chat app for B2B and B2C companies but not only. Using Crisp, you can centralize messages coming from WhatsApp, Emails, Line, Telegram, Phone Calls, Instagram, Facebook Messenger and much more. From your Crisp shared inbox, you can benefit from powerful features: CRM, Chatbots or even marketing automation. Everything in one app. —--
Screenshots
Verdict
The clearest difference is rating: Crisp at 4.4 against Tawk.to's 3.7. Crisp also leads on review sentiment (71% vs 59%). Tawk.to's advantage is update cadence (fortnightly vs every 2 months). On price, ratings volume, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Crisp holds the better App Store score, 4.4 against 3.7. Both are backed by a comparable volume of ratings — 211 and 520 respectively. Written reviews point the same way: 59% of Tawk.to's written reviews are positive against 71% of Crisp's.
Tawk.to ships an update fortnightly, Crisp every 2 months. The most recent releases landed on October 2, 2026 and September 15, 2026 respectively.
| Parameter | Tawk.to | Crisp |
|---|---|---|
| Price | Free | Free |
| Rating | 3.7 (211 ratings) | 4.4 (520 ratings) — better |
| Positive reviews | 58.6% of reviews | 70.9% of reviews — better |
| Number of ratings | 211 | 520 — better |
| Update frequency | Fortnightly — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPad |
| Requires iOS | 16.0 — better | 16.6 |
| Further details — not scored | ||
| Size | 175 MB | 87 MB |
| Age rating | 4+ | 4+ |
| Developer | tawk.to | Crisp IM SARL |
Customer experience
Tawk.to
Crisp
User reviews
Tawk.to
From 211 App Store ratingsWhat we love
- 👍 Useful and free
- 🚀 Excellent functionality
- 💡 Great customer support and suggestions
- 🔒 Secure and reliable
- 👍 Easy to use
Room to improve
- 🐛 Notifications not working
- 🐛 Chats keep crashing
- 🐛 Frequent logouts
- 🐛 Glitchy and unstable
- 🐛 Slow performance
Crisp
From 520 App Store ratingsWhat we love
- ⭐ Excellent app
- 🚀 Great features
- 👍 User-friendly
- 💰 Affordable
- 🌟 Fantastic support
Room to improve
- 🐛 Crashes and freezes
- 🔇 Notification issues
- 📱 Limited mobile functionality
- 🔍 Lacking advanced analytics
- 🌐 Compatibility problems
Bugs and requests
Tawk.to
Reported bugs
6 issues- Frequent crashes and freezes
- Unreliable notifications
- Inconsistent chat history
- Login and logout issues
- Compatibility problems with newer iOS versions
Show 1 moreShow fewer
- Visitor tracking not working as expected
Requested features
7 requests- Dark mode
- Multilingual support
- Improved notification system
- Visitor history and analytics
- Attachment support in chat
Show 2 moreShow fewer
- Agent status visibility
- Customizable branding options
Crisp
Reported bugs
5 issues- Login screen freezes
- Incompatible with newer iOS versions
- Notification sound not working
- Conversation filtering issues
- Inability to edit user profiles
Requested features
6 requests- Dark mode option
- Bulk message management
- Improved mobile UI/UX
- Advanced analytics and reporting
- Customizable notification settings
Show 1 moreShow fewer
- Multilingual support
In-app purchases
Tawk.to
No in-app purchases
Crisp
No in-app purchases
