Crisp User Reviews

Customer Experience

Positive experience71.7% of reviews
Neutral6.4% of reviews
Negative experience21.9% of reviews

~ Based on 187 written reviews from the US App Store.

What users say

Is Crisp Safe?

Crisp appears safe based on user ratings. AppsHunter Safety Score for Crisp is 88/100.

This assessment is based on 516 user ratings, with an App Store average of 4.4/5.

Safety Analysis

85.7% of ratings point to a safe experience
4.1% of ratings suggest some concerns
10.2% of ratings point to a risky experience

~ Based on 512 App Store ratings for Crisp.

Is Crisp Legit?

Crisp appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Crisp is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Email spammers

Even when you uncheck every single box for emails they still bombard you every day with lots of stupid emails. Spam spam spam spam spam spam spam don’t even bother with them you’ll just have constant emails spammed every day and you can’t get away from it

Amazing tech

Tech is good

Impressively bad

The list of issues with Crisp is endless. You can sign up with Google on the website, but then this app requires a password making it impossible to login without resetting your account. And people have pointed this out in reviews and yet they haven’t updated the app. The settings for the chat window are seemingly completely ignored. Their platform specific libraries seem to randomly stop working or never start working at all. Push notifications even once set up never get delivered. In app notifications that don’t require any special set up rarely fire. And their own support chat is pure AI slop. It’s impossible to get real support for any issue which you will certainly encounter. Do yourself a favor and do not download this app or engage with this company in anyway. Run!
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Not the same as web

The app is decent but not even close to the functions of the web based platform. The search function on the app is also not good at all because it won’t recognize past chats in full, specially when searching emails of customers

Lots of work to do on the app

I like it

Pretty happy with the app so far

Jay

After updating on the 17th of September 2025, my app refused to open. Once I click open it will by force and close immediately. Guys don’t update yet

freezes on the iPhone

on heavy data chat. It will be frozen.

版本问题

The iOS client found that the software was getting stuck and typing was stuck. It was necessary to restart the client to alleviate the problem. After that, the stuck appeared again. Multiple mobile phones were tested and all had this problem.

Xgloba Transit

Great

Feature request

Please add Apple Business chat support

Awesome app

This one’s a keeper for sure. Been there, done that with most of the others. This is the real deal!!

Good App But Semi Limited Functionality

.

语言问题

6.6.0版本语言全是代码字段,希望快点修复

Not good

Nowhere near the web version cleanliness.

Good

Good

Meilleure application de support client nourri à l’IA

J’utilise Crisp tous les jours depuis mon appareil mobile pour échanger avec mes clients et prospects, partout dans le monde.

Ferramenta incrível

Consigo ver em tempo real e conversar com usuários sem precisar que eles cliquem no botão do WhatsApp

Cute

Too good

Excelente opción

Este chatbot es uno de los que más me ha gustado y llevo utilizándolo un par de años.. fácil de implementar y bastante completo.

Buggy and broken

Crisp has been nothing but a headache to our team. Lots of issues….. there are 100’s of chat widget apps- look elsewhere.