Tawk.to vs Tidio
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Tawk.to
This free live chat application enables website owners to monitor and interact with visitors in real-time. It also offers a free, customizable page for communication. The service is entirely free with no hidden costs or spam.
- Live chat with website visitors
- Visitor monitoring
- Free customizable page
- Real-time communication
- No spam or hidden costs
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tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page. No catch. No spam. No wares. It's truly free and always will be.
Tidio
This app provides an all-in-one AI customer support solution for businesses. It combines live chat, chatbots, and lead generation tools to enhance customer satisfaction and drive sales. Manage customer interactions and gather visitor information from anywhere.
- Live chat with customers
- AI-powered chatbots for lead generation
- Quick response templates
- Real-time visitor list
- Detailed visitor information
- Push notifications for new messages
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The Tidio app gives you access to Tidio’s all-in-one AI customer support software suite comprising help desk, chatbot/AI agent, live chat, and lead generation features. With the Tidio mobile app, you’ll be able to use live chat and chatbots for customer satisfaction, increasing sales, generating leads and much more. Features: -Talk to your customers wherever you are Quick Responses - send them during a conversation in a single click, so you can spend more time answering complex enquiries Chatbots - generate leads while you’re offline using chatbots Live Visitor List - list of all visitors browsing your website Visitors Details - access details such as visitor IP, city, country, device type and browser Push Notifications - get notifications about new messages, even when the app is closed
Screenshots
Verdict
The clearest difference is rating: Tidio at 4.8 against Tawk.to's 3.7. Tidio also leads on review sentiment (83% vs 59%) and ratings volume (4.8K vs 210). Tawk.to's advantage is monetization model (free vs freemium). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Tidio holds the better App Store score, 4.8 against 3.7. That said, the two scores are not equally well evidenced: Tidio has 4.8K ratings behind it against 210, so its average is the more settled of the two. Written reviews point the same way: 59% of Tawk.to's written reviews are positive against 83% of Tidio's.
Tawk.to ships an update fortnightly, Tidio every 9 days. The most recent releases landed on September 23, 2026 and September 22, 2026 respectively.
| Parameter | Tawk.to | Tidio |
|---|---|---|
| Price | Free | Free |
| Rating | 3.7 (210 ratings) | 4.8 (4.8K ratings) — better |
| Positive reviews | 58.6% of reviews | 82.8% of reviews — better |
| Number of ratings | 210 | 4.8K — better |
| Update frequency | Fortnightly | Every 9 days — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free — better | Freemium |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 16.0 | 13.4 — better |
| Further details — not scored | ||
| Size | 133 MB | 64 MB |
| Age rating | 4+ | 17+ |
| Developer | tawk.to | TIDIO POLAND SP Z O O |
Customer experience
Tawk.to
Tidio
User reviews
Tawk.to
From 210 App Store ratingsWhat we love
- 👍 Useful and free
- 🚀 Excellent functionality
- 💡 Great customer support and suggestions
- 🔒 Secure and reliable
- 👍 Easy to use
Room to improve
- 🐛 Notifications not working
- 🐛 Chats keep crashing
- 🐛 Frequent logouts
- 🐛 Glitchy and unstable
- 🐛 Slow performance
Tidio
From 4.8K App Store ratingsWhat we love
- 👍 Easy to use
- 🚀 Responsive and fast
- 💡 Helpful chatbot features
- 🤝 Great for customer communication
- 💰 Affordable pricing
Room to improve
- 🐛 Unreliable notifications
- 🔄 Frequent app crashes and glitches
- 🔒 Concerns about data privacy
- 💰 Limitations in free plan
- 📱 Mobile app lacking features
Bugs and requests
Tawk.to
Reported bugs
6 issues- Frequent crashes and freezes
- Unreliable notifications
- Inconsistent chat history
- Login and logout issues
- Compatibility problems with newer iOS versions
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- Visitor tracking not working as expected
Requested features
7 requests- Dark mode
- Multilingual support
- Improved notification system
- Visitor history and analytics
- Attachment support in chat
Show 2 moreShow fewer
- Agent status visibility
- Customizable branding options
Tidio
Reported bugs
4 issues- Inability to stay logged in
- Failure to show live chat messages
- Blurring of customer information
- Frequent app log-outs
Requested features
5 requests- Multi-account support
- Customizable notification sounds
- Improved mobile app functionality
- Integration with other platforms
- More detailed analytics and reporting
In-app purchases
Tawk.to
No in-app purchases
Tidio
No in-app purchases
