I can’t understand how this app is still so horrible!
How are there so many bugs in a world of AI and affordable development?! If you are live messaging someone, it doesn’t load on the screen. So you have to exit and come back in to see. It seems they FINALLY resolved a years old issue of logging you out constantly. So many bugs on such a simple app. I’m cancelling my $70+ subscription after 5+ years of lack of satisfaction. I don’t know how this still operates. Look into another app.
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Last update - give back - is message was read
Last update - give back - is message was read
Force log out
A lot of times I go to check the app I’m logged out. How are there not more reviews about this I can’t be the only one. We need a fix as I’m looking for alternatives cause of this issue.
Which part of my previous message did you not understand?
Hello,
Which part of my previous message did you not understand? I made it very clear that I do not wish to continue the free trial you offer with your Tidio tool.
Or is this so-called “free trial” simply a deceptive strategy to charge customers regardless of their consent, using the excuse that you “didn’t understand” the client’s request?
I expect this issue to be resolved immediately and my request to be respected.
Which part of my previous message did you not understand? I made it very clear that I do not wish to continue the free trial you offer with your Tidio tool.
Or is this so-called “free trial” simply a deceptive strategy to charge customers regardless of their consent, using the excuse that you “didn’t understand” the client’s request?
I expect this issue to be resolved immediately and my request to be respected.
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Will not stay logged in, will not show you live messages
The app will not keep you logged in. Super annoying and SUCH a simple fix. Now you have to let your entire enterprise team have the password plastered in their notes on their phone and if anyone forgets, pray they don’t reset the password. It also won’t show you live chats, so if you receive a response it might show as a notification but won’t show in the app. Super simple entry level development resolutions available. lol Tidio contact me if you need help these are WILD problems to be having as such a developed company.
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Communication
I love Tidio! It’s easy to use connects me immediately anytime I choose right to the customer . Live chat or automated! It really helps me make money at the end of the day!
Super facile à utiliser
Je recommande !
Taggs
Please add options to add tags in mobile version (iOS)
Do not use Tidio!
We’ve been using Tidio plugin for a year. It was amazing since last month. We are a very small business. We don’t have budget to pay a premium service so we use its free service and we were happy with it. It was enough service for us because we don’t need bot messages. Suddenly a pop up occurred on the screen every 2 seconds!!! What is going on every 2 seconds??? They are just trying you not to use free version, they are trying to make you pay money otherwise they will block everything! I am not lying I believe most of you who use free version see that. It is like crazy! Every 2 seconds! You cannot write to your customer, you cannot read! They started to blur our customers emails when they enter their email to create a ticket - they blur the ticket, conversation, customers’ messages, all ticket screen! just because you exceeded 50 conversation limit. The thing is we don’t use your bots! We manually join the conversation, we write our messages manually. “You” I mean “your bots” don’t work at our website. How can you blur my customers tickets??? With this kind of bad attitude and bad intentions of your company, we will not purchase anything to use your product. This is my first review for an app. We will definitely switch to another plugin and I am willing to pay for their services but not for Tidio!!! Never and ever. I do not recommend. Do not use Tidio!
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Great app!
Great app and easy to use!! Highly recommended!!
Amazing
Great for small business
Mauvaise gestion des étiquettes
Vraiment sympa, mais dommage car ce que j'utilise le plus au quotidien c'est une gestion des conversations via étiquettes. Là il est impossible de filtrer des conversations par étiquettes, de les voir apparaître directement dans la boîte de conversation ni même de les ajouter simplement via l'application mobile mais que sur ordi.
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Inability to contact or change the look
After many attempts to contact for assistance on accessing desktop via mobile we’re stuck at a show without help.
Version Gratis Ideal
La versión gratis es lo que necesita cualquier pequeña o mediana empresa como la mía.
great platform
tidio is a easy to use platform to integrate into shopify , really helps boost my sales and love the app for notification and analytics right at my fingertips
Super application
Je l’utilise depuis plusieurs mois et j’en suis ravi !
amazing app
recently we are using AI chat bots and they are getting better and better . i love when you can choose the style they reply (personality).
App often logs out
Great product but the app always logs me out!!
We can miss messages like this.
We can miss messages like this.
New version glitches
I’ve messaged Tidio support a number of times and even sent video recordings of the app glitching. You have to kill the app then re load it to see if any new customers have opened a chat. The new tab system on mobile just makes everything longer. Not good UI. Also the price is increasing too. No help from support. It’s been days since I’ve messaged them and I’ve heard nothing. Even sent a chase to support and again nothing. They wanted a screen recording video of the glitch and still nothing.
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Great app
Recommended
